R Longstaff & Co - Sales

2 West End, Holbeach
Spalding
Lincolnshire
PE12 7LW

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating R Longstaff & Co - Sales 9.3/100
13 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 13 reviews since 2011
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very efficient and friendly."   more
 
" Very good. Everything explained. Lovely staff"   more
 
" Good"   more
 
" Longstaffs were very competent & professional, returning calls & answering any queries, which cannot be said for the buyers’ conveyances (Countrywide) who were inefficient to the extreme."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 2
good 3
helpful 2
Holbeach 2
Longstaffs 4
professional 2
property 3
sale 2
(Countrywide) 1
27th 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended 4 bedroom semi large garden. Town position.
 
 
 
 
 

Review 11 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link detached Holbeach ST Johns.
 

"Very efficient and friendly."
 
 
 
 
 
 

Review 7 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed bungalow with lake plot 1.4 acres.
 

"Very good. Everything explained. Lovely staff"
 
 
 
 
 
 

Review 7 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 7 Jul 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Holbeach lincs
 

"Good"
 
 
 
 
 
 

Review 7 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow, 3 bed, conservatory in rural area.
 

"Longstaffs were very competent & professional, returning calls & answering any queries, which cannot be said for the buyers’ conveyances (Countrywide) who were inefficient to the extreme."
 
 
 
 
 
 

Review 5 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow Holbeach overlooking fields & open spaces.
 

"Very caring & understanding."
 
 
 
 
 
 

Review 5 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached cottage rural location, large well kept garden, off road parking for at least four cars.
 

"The service provided by Longstaffs branch at Holbeach was first class, every question or query was promptly dealt with. We received some very helpful advice."
 
 
 
 
 
 

Review 5 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow on quiet residential street of mixed properties. 2 doubled bedrooms, bath/shower room, lounge/diner, large conservatory, breakfast kitchen & utility room, garage space for caravan/motor home additional parking, secluded garden.
 

"As a retired estate agents Longstaffs are the only local agents that I would trust with my own house sale. They are a very professional, friendly well and agency with good customer services for both buyers & sellers. In what has been a very difficult market they found a buyer quite quickly, the property was marketed mid November and after 3 viewings. We accepted an offer at the end of March with completion on the 27th May all in all a very stress free process."
 
 
 
 
 
 

Review 4 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Single storey property in countryside with West facing rear garden. Close to A17 (1/2 mile), parking in front for at least 5 cars.
 

"Not much to say as did not deal with them very much."
 
 
 
 
 
 

Review 4 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed detached bungalow location Holbeach.
 

"Longstaffs at Holbeach were very helpful in finding the property that we required. We were kept in touch about the sale progress by phone also personal contact."
 
 
 
 
 
 

Review 4 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached farm cottage, in rural location. Still retained some of its original features.
 

"Very pleased with Longstaff Jamie very soon realised the type of property we were looking for. As we were moving from Kent to Lincolnshire Jamie did a lot of searching on our behalf. We couldn’t have done the move without him."
 
 
 
 
 
 

Review 1 Jul 2011
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in private drive.
 

"Kept me informed at all times and also helped my new purchase."
 
 
 
 
 
 
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