Abode Anderson-Dixon Estate Agents - Sales

5 th Floor, Towers Point
Staffordshire

WS15 1UZ

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating Abode Anderson-Dixon Estate Agents - Sales 9.5/100
96 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 96 reviews since 2012
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We mainly dealt with Emma and Dave. Both had vast experience in their roles and made selling our house very easy."   more
 
" Very prompt and professional service"   more
 
" We were really impressed with the service received from Abode from start to finish in the sale of our house and the purchase of our new home. All staff extremely friendly and knowledgeable, nothing...."   more
 
" We were very happy with Abode, right from the initial visit to value the property. We had every faith in them and we were not disappointed. They were with us every step of the way. We wouldnt h...."   more
 
About Us

Our experienced sales team are here to guide you throughout the process. Whether it’s negotiating the best price or progressing the sale through to completion we are here to help.
Our local offices can be contacted 7 days a week on 03333 208028 . However many of our clients prefer to meet with us in person which is why we are committed to having local offices serving your area.
We have local offices strategically located to suit the needs of our customers. In addition to this we have local agents working remotely based in Burton on Trent, who will arrange to come and meet with you at your property.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 84%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 97%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 93%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 74%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 69%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Abode 30
advice 6
Anderson 4
approach 6
best 7
bought 4
Burton 5
buyers 5
buying 5
Communication 4
contact 4
customer 6
definitely 10
Dixon 4
easy 4
efficient 4
Emma 10
Estate 11
excellent 13
experience 11
extremely 7
family 4
fantastic 6
finish 8
friendly 24
friends 5
fully 5
good 14
help 8
helpful 24
highly 8
informed 10
manner 7
market 9
phone 6
process 13
professional 28
property 28
really 7
recommend 23
recommended 6
sale 18
sales 6
sell 7
selling 12
service 33
sold 10
Sonia 6
team 13
viewings 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jun 2017
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in Stretton, burton on Trent

"We mainly dealt with Emma and Dave. Both had vast experience in their roles and made selling our house very easy."
 
 
Team:
Emma, Dave, Sue
 
 
 

Review 8 Jun 2017
Recommended by customer in DE65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached /Staffordshire

"Very prompt and professional service"
 
 
Team:
Sonia and Emma
 
 
 

Review 8 Jun 2017
Recommended by customer in De13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedrooms semi detached house, close to Queens Hospital

"We were really impressed with the service received from Abode from start to finish in the sale of our house and the purchase of our new home.

All staff extremely friendly and knowledgeable, nothing to much trouble. We were kept up to date with the whole process."
 
 
Team:
Dave, Emma, Sue
 
 
 

Review 7 Jun 2017
Recommended by customer in DE11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A Bungalow in Swadlincote.

"We were very happy with Abode, right from the initial visit to value the property. We had every faith in them and we were not disappointed. They were with us every step of the way.

We wouldnt hesitate to use them again. Unfortunately we were not quite so happy with the solicitor and this is the only thing we would change."
 
 
Team:
Claire, Emma and Dave
 
 
 

Review 7 Jun 2017
Recommended by customer in De13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Stretton

"Ours was a difficult sale but the team remained helpful at all times."
 
 
Team:
Emma Sue and Sonia
 
 
 

Review 7 Jun 2017
Recommended by customer in DE15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed semi Stapenhill

"Nice and easy transaction, been buying rental properties for 20 years and they did give good advice about a typical rent which was higher than I would have thought attainable."
 
 
 
 

Review 7 Jun 2017
Recommended by customer in De13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom, detached house in quiet cul-de-sac location.

"As selling my house due to unfortunate circumstances I needed the process to be as simple as possible. From the first phonecall to the 'For Sale' appearing it was only a few days. Sonia came to take photographs of the property and obviously with her experience helped me to move around items etc to give a better impression of each room. She was really quick too and all the people who came to view have commented on how nice the house looked on the photos. I have always been happy with every conversation I have had on the telephone. Emma and Claire are always polite and friendly and return calls promptly when they say they will ring back. Would recommend to anyone wishing to sell in this area."
 
 
Team:
Sonia, Emma, Claire, Sue.
 
 
 

Review 18 May 2017
Recommended by customer in DE11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi detached house in Stapenhill

"Abode were very professional from start to finish. They were knowledgeable and helpful.
After our sale fell through Abode quickly put our property back on the market and got 3 viewer's lined up straight away.

Asked not to have a board but once sold a board was put up."
 
 
Team:
Sonia and Emma
 
 
 

Review 8 May 2017
Not Recommended by customer in LN12
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Residential Mobile Home Burton on Trent

"Because of the type of property from the outset I asked whether the estate agents had experience in selling this kind of property and whether they where aware of the Act of Parliament 2013 which clearly set out how the selling of said property type should proceed. Although they had sold a number of mobile units it became very clear from the start that this particular local branch had been selling this type of property unlawfully. I asked the Agent about the 10% which has to be paid by the purchaser to the sight owner and was informed it was I who had to pay the sight owner 10% of the agreed price. I informed him he was incorrect and he made a phone call to the sight owner and asked her to clarify the situation she told him it was I the seller who had to pay them the 10%. I then provided him with a fact sheet which I had obtained from the Gov.uk sight which clearly stated other wise. Although I provided the Estate Agents all of the relevant forms and fact sheets required by Law in selling of a Mobile Home I repeatedly had to quote the relevant stages throughout the sale.

Most importantly under the 2013 Act at no stage was there a need for the sight owners to be informed i was selling my home, but although the Estate Agents had this information the Sight Owners were told via email. I was also told that the buyer needed to pay the monies owed to me as the seller to the sight owners and they would then pay me. I told the Estate Agents that this was not going to happen. Throughout my dealings with the Estate Agents I felt I was doing their job for them and considering the new regulations concerning the buying and selling of residential mobile homes have been in force since 2013, I would have thought all Estate Agents would have been trained and fully aware of an Act of Parliament. I even phoned a government funded body who were set up to help sight owners and mobile home owners when all the new regulations came into force and they informed me both the Estate Agents and Sight owners of the Mobile sight were breaking the law and that I could report them. I really do feel the Estate Agents in Burton On Trent need to be investigated and i would appreciate a response to this.
Finally I found it extremely frustrating and could not believe the Burton Branch had been selling Mobile Homes illegally since 2013 and upon leaving the sight my mobile home was pitched on I made sure the Residents Association had a complete information pack on the buying and selling of mobile homes according to the Parliamentary Mobile Home Act of 2013 so that neither the sight owners Don Amott Parks Ltd or Abode could inform sellers or buyers incorectly on how to buy or sell a mobile home.
"
 
 
Team:
Dave Powell
 
 
   Business Reply:
Dear Cathrine

Thank you for your feedback and comments, we always strive to ensure that we are giving the best advice to our clients. Since dealing with this park home site and as you correctly state, sold many park homes on development, we have always worked alongside the site owners and the vendors to complete the transactions which, have always ran smoothly in the past.

Since you highlighted that the information we had in fact been working from supplied by the site owner was incorrect, we have carried out the necessary research and training of all staff to ensure that all legislation is being upheld.

You comment about the site owner being informed of the sale, however in the legislation it states that the site owner has 21 days to reject any sale application (which we do not want), therefore to ensure this doesn’t happen we do, with your agreement, communicate with all parties to ensure this doesn’t happen and hinder your sale, along with a sold board outside the property on this occasion it was difficult not to inform the onsite maintenance (the site owners) and with the legislation query raised at the beginning of marketing by yourself, you were therefore made aware of our initial contact with the site owners as we required clarification from them on the changes to the legislation which we hadn't been informed of.

After ironing out these initial misunderstandings we felt that all parties were happy with the conclusion for the mutual sale and purchase and were needless to say surprised to see your response to feedback.

Obviously, these properties are an unusual circumstance of sale and we appreciate the issues you brought to light.

We do wish you well with your ongoing purchase and all the best for the future.

Kind regards

Sonia
 

Review 8 May 2017
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached in Rolleston on Dove

"A very proficient and friendly service"
 
 
Team:
Susan Hint and Emma Lester
 
 
 

Review 8 May 2017
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Tutbury

"Every member of staff were very friendly and helpful 😊"
 
 
Team:
David Powell Sue Hunt and Emma
 
 
 

Review 12 Apr 2017
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Bungalow

"Very helpful and friendly I would definitely use Abode again 🙂"
 
 
Team:
Susan Hunt
 
 
 

Review 12 Apr 2017
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Detatched Stretton

"Abode were fantastic from start to finish. They did exaxtly what they said they would. The staff are all very friendly and professional. Communication was fabulous. Would highly recommend."
 
 
Team:
Sonia Betteridge. Sue Hunt
 
 
 

Review 7 Mar 2017
Recommended by customer in DE15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached burton on trent

"Very good customer service , always helpful and found plenty of viewers unlike to our previous agent."
 
 
Team:
Claire Emma and Sue
 
 
 

Review 3 Mar 2017
Recommended by customer in DE65
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom terrace house in town.

"Abode we're really helpful. We used them to rent out a property and sell two properties. They were always available on the phone, email and in person. They were quick at answering queries and got back to you when they said they would. All the staff made a really stressful time much easier."
 
 
Team:
Sonia, Sue, Clare
 
 
 

Review 2 Mar 2017
Recommended by customer in DE15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached. Briz Valley

"Can't fault them at all. Kept in regular contact almost daily at the start getting viewings booked and went out of their way to help.
Chased up solicitors and kept an eye on things- brilliant!"
 
 
Team:
Sonia, Emma Lester
 
 
 

Review 1 Feb 2017
Recommended by customer in DE15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House Stapenhill

"All went very good no problems at all."
 
 
Team:
Emma. Sue
 
 
 

Review 23 Dec 2016
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Horninglow, Burton upon Trent. Ex council 3 bef end terrace.

"So easy. Consumate proffesionala."
 
 
Team:
Sue
 
 
 

Review 15 Dec 2016
Recommended by customer in DE14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached

"Very helpful advice was given from our first phone call to the final call"
 
 
Team:
Sonia, Sue Hunt
 
 
 

Review 30 Nov 2016
Recommended by customer in DE13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed detached house with double garage and good sized garden in Rolleston Road Burton on Trent.

"The whole time the property was on market the staff were very attentative and kept us fully informed at all times during a very difficult last few months of the successful sale ."
 
 
Team:
Sonia,Emma and Sue .
 
 
 
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