B S Bennett Estate Agents - Lettings

2 Staines Road, Wraysbury
Staines
Middlesex
TW19 5BS

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating B S Bennett Estate Agents - Lettings 9.7/100
16 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 16 reviews since 2013
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" We rented from Bennetts for 7 years and found the staff a k ways professional and friendly. No problem or concern was too small. Always followed up after work was done to make sure it was satisfactory...."   more
 
" My experience with Bennetts has been totally friendly and professional I bought the property through B S Bennetts and have found them to be extremely polite, friendly, and professional in all my de...."   more
 
" Excellant service, no negatives. Very helpful and kind."   more
 
" BS Bennett were brilliant to deal with from start to finish. They always responded quickly to our queries, problems were dealt with as soon as possible and always with the highest level of efficiency....."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 90%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 80%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 0%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 0%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 80%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Bennett 4
Bennetts 4
BS 3
dealings 2
Estate 2
excellent 2
friendly 7
Happy 3
helpful 7
informative 2
Katie 2
knowledgeable 2
landlord 2
letting 3
level 2
praise 2
professional 4
promptly 2
property 3
queries 2
recommend 6
rented 2
service 4
Wraysbury 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2017
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom house in quiet cul-de-sac in the village of Wraysbury. Good links to Slough,Windsor,London and Heathrow.

"We rented from Bennetts for 7 years and found the staff a k ways professional and friendly. No problem or concern was too small. Always followed up after work was done to make sure it was satisfactory."
 
 
Team:
Katie Morgan and Nicole Mills
 
 
 

Review 18 Mar 2017
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property is an end terrace in the centre of the village of Wraysbury. It has three bedrooms and a large through lounge7diner.

"My experience with Bennetts has been totally friendly and professional

I bought the property through B S Bennetts and have found them to be extremely polite, friendly, and professional in all my dealings with them which have now run into letting the property that I bought.

I would recommend them with certainty to all those living or seeking to live in the Wraysbury area.

John Tunstall
39 Windsor Road."
 
 
Team:
Katie
 
 
 

Review 10 Mar 2017
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Riverside Bungalow

"Excellant service, no negatives.

Very helpful and kind."
 
 
Team:
Nicole and Katie
 
 
 

Review 27 Feb 2017
Recommended by customer in SL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
First floor flat, Datchet

"BS Bennett were brilliant to deal with from start to finish. They always responded quickly to our queries, problems were dealt with as soon as possible and always with the highest level of efficiency. We cannot praise them highly enough."
 
 
Team:
Katie Morgan and Nicole Mills
 
 
 

Review 25 Feb 2017
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Victorian semi-detached 2 bedroom house in Wraysbury

"BS Bennett have been very professional and helpful throughout the year we rented their property. The letting agent/manager were very knowledgeable and they always made themselves available. They replied to queries promptly and efficiently and kept promises at all times.
We were very satisfied with our dealings with the Agency and happily recommend their services."
 
 
Team:
Nicole Mills and Katie Morgan
 
 
 

Review 14 Apr 2015
Recommended by customer in TW12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One floor bungalow

"Katie and the support given by the office put all other estate agents I have used to shame.

They are professional and personable , I have used 2 agents since and they do not compare.

They are fair and supportive and I highly recommend them.
"
 
 
Team:
Katie Morgan
 
 
 

Review 11 Apr 2015
Recommended by customer in B8 2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached bungalow

"Many thanks"
 
 
Team:
Katie
 
 
 

Review 18 Mar 2013
Recommended by customer in IP21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed maisonette, Horton

"Hassle free service, they really know the local market, thank you Katie"
 
 
 
 

Review 18 Mar 2013
Recommended by customer in SL3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed, 1 Bath, ground floor flat. Horton

"The agents have been very helpful and I am happy with the level of service I receive."
 
 
Team:
Katie
 
 
 

Review 15 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
annex to main property

"I highly recommend Bennets for both their professionalism and friendly way of conducting buisness. They have a buisness head but also have a straight-forward, direct approach which generates trust. They have taken a great deal of time to find tenents that suited my stringent criteria and consequently, over several years, I have only had two tenents who have been exemplory in their behaviour and paid the rent promptly. Overall an excellent agency."
 
 
Team:
Richard, Katy
 
 
 

Review 14 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Bunglow

"I have been with Bennett for 4 years and
find that thay have been most helpfull in that time"
 
 
Team:
Katie
 
 
 

Review 13 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Wraysbury - 2 flats over shops

"Always helpful and pro-active. They take care of everything. Happy landlord, happy tenants, easy life for all!"
 
 
Team:
Katie Morgan
 
 
 

Review 13 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed Flat in Village Centre

"Bennetts are very friendly and helpful. Since they have managed the flat it has always had a tenant, and been managed professionally.

They always communicate well, they obtain our permission before any actions. I would recommend them to any landlord."
 
 
Team:
Katie
 
 
 

Review 13 Mar 2013
Recommended by customer in tw19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
4 bed detached house in Wraysbury

"Friendly and helpful"
 
 
Team:
Katie Morgan
 
 
 

Review 12 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom bungalow in Wraysbury

"I would highly recommend BS Bennetts to anybody considering letting or selling their property.

The service provided is outstanding,they are exceptionally informative & knowledgeable about the current prices in the area & al the staff are incredibly friendly & approachable.

I will most definitely be asking the Bennetts team to sell my property when the time comes."
 
 
Team:
Katie
 
 
 

Review 12 Mar 2013
Recommended by customer in TW19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two end terrace properties in Wraysbury, Middlesex

"I have found B S Bennett Estate Agents absolutely excellent in their handling of my two properties in Wraysbury.

Their attention to detail has been exemplary and their correspondence with me about the properties has been informative and very helpful to me in ensuring that they are maitained to a very high standard.

The staff are very friendly and attentive and I have nothing but praise for the way in which they have looked after the properties on my behalf.

JohnT"
 
 
 
 
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