The firm showed a good knowledge of local market conditions
Friendly
10/10
The staff are friendly and give clear and helpful information
Helpful
10/10
The firm helped in the negotiations between buyer and seller
Recent Reviews
"
I have experienced a very proffessional friendly informative service,who I will certainly reccomend to family and friends"
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"
Excellent service all round!! And got extremely near to the asking price. Would definately use Billingham & Cooke again in the future."
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"
We and other members of our family have used this estate agent on several occasions and have always been very satisfied with the service we have received."
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"
Matt Billingham was very knowledgeable and professional in every aspect of their services, but also very friendly and approachable at all times. We have never used Billingham Cooke previously as we we...."
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About Us
Billingham Cooke Estate Agents are one of the leading independent estate agents specialising in Residential Sales, Lettings and Property Management within the Stourbridge, Dudley and Kinver areas.
We pride ourselves on our professional and proactive approach to marketing property. We couple this with the use of the latest technology to deliver a first class Residential Sales and Lettings service to our clients.
Our business is built on reputation and is growing consistently due referrals from satisfied Sales and Lettings clients recommending us to their friends, family and colleagues.
Members of: The National Federation Of Property Professionals, The Estate Agency Ombudsman Scheme For Sales and Lettings, TDS Member, Homelet Appointed Agent.
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Billingham 3
Cooke 3
family 2
friendly 2
Matt 2
occasions 2
service 3
services 2
anticipated 1
approachable 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
No
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
3 BED DETACHED HOUSE
"I have experienced a very proffessional friendly informative service,who I will certainly reccomend to family and friends"
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
2 bedroom terrace property in Wollaston with an open kitchen diner and no off road parkinh
"Excellent service all round!! And got extremely near to the asking price. Would definately use Billingham & Cooke again in the future."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
No
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
1Bedroom Flat
Stourbridge
"We and other members of our family have used this estate agent on several occasions and have always been very satisfied with the service we have received."
"Matt Billingham was very knowledgeable and professional in every aspect of their services, but also very friendly and approachable at all times. We have never used Billingham Cooke previously as we were in our property for nearly 30 years.We were recommended to them."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Bungalow, Stourbridge
"I have used the services of Billingham Cooke twice now as a seller. I had no hesitation in choosing them again as the service they offer is exemplary. I was impressed both times with their time and commitment and at all times I felt the service was very personal to me and my situation. On both occasions I had to rely on Matt to do a lot of ground work as I was living many miles away. Although it could have been a concern to sell properties remotely, I had no worries with Matt and his team. They are at all times courteous and helpful. I sold my houses far quicker than I had anticipated and I credit Matt and his team for making this happen. I would not hesitate to recommend Billingham Cooke to any potential house sellers and buyers."
