Purbeck & Co - Sales

2b Station Road West
Stowmarket
Suffolk
IP14 1ES

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Purbeck & Co - Sales 10/100
47 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 47 reviews since 2013
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Purbeck and co were very helpful in dealing with our shared ownership property, which was being marketed by the housing association. Without Purbeck's involvement, the sale would have been a lot slowe...."   more
 
" Purbeck's were highly professional. Staff were warm, engaging and knowledgeable. Both the sale and purchase were through them and I could not have fault their service at any point. "   more
 
" We received an extremely warm, friendly and extremely efficient service from the team at Purbeck & Co and Jo, Luke and Jake. I would highly recommend them to any one looking to sell their home. Many t...."   more
 
" Massive thanks to all at Purbeck and Co. We were well looked after and wouldn't recommend anyone else."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 95%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 89%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

approach 3
approachable 3
best 5
business 2
buy 2
buyers 2
certainly 2
Communication 3
completely 2
customer 2
dealing 2
delayed 2
difficult 3
easier 2
efficient 2
especially 2
estate 6
excellent 9
Exceptional 3
expected 2
extremely 5
family 2
friendly 7
good 3
great 3
happy 3
helpful 9
highly 7
informed 3
Jo 8
local 3
Luke 5
market 4
needed 3
outstanding 4
personal 5
process 3
professional 11
properties 3
property 9
Purbeck 10
Purbecks 7
received 4
recommend 10
sale 14
sell 4
selling 4
service 21
team 8
Thank 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2019
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 3-bed semi on suburban housing estate in market town.
 

"Purbeck and co were very helpful in dealing with our shared ownership property, which was being marketed by the housing association. Without Purbeck's involvement, the sale would have been a lot slower, or worse, not happened at all very pleased with their work!"
 
 
 
 
Team:
Jo Luke Martin
 
 
 

Review 22 Nov 2018
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling
4 bed detached modern estate property £ 309
Buying
4 bed non estate property with 2 bed annexe
 

"Purbeck's were highly professional. Staff were warm, engaging and knowledgeable. Both the sale and purchase were through them and I could not have fault their service at any point. "
 
 
 
 
Team:
Jo Luke
 
 
 

Review 21 Nov 2018
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed house in village. Large garden with out buildings.
 
 
 
Team:
Jo Fox Luke Martin
 
 
 

Review 16 Nov 2018
Recommended by customer in IP6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed detached bungalow with garage attached.
 
 
 
Team:
Jo Luke
 
 
 

Review 16 Nov 2018
Recommended by customer in IP6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Jo Luke
 
 
 

Review 15 Nov 2018
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached in excellent decorative order.
 
 
 
Team:
Jo Luke
 
 
 

Review 15 Nov 2018
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A large 3 bed bungalow with large double garage and studio.
 
 
 
Team:
Catherine Jo Luke Jake
 
 
 

Review 11 May 2017
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed cottage in quiet village location, lots of character.
 

"We received an extremely warm, friendly and extremely efficient service from the team at Purbeck & Co and Jo, Luke and Jake. I would highly recommend them to any one looking to sell their home. Many thanks.
"
 
 
 
 
Team:
Jo Fox Luke Martin Jake Bloor
 
 
 

Review 8 May 2017
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed modern townhouse on a popular development.
 

"Massive thanks to all at Purbeck and Co. We were well looked after and wouldn't recommend anyone else."
 
 
 
 
Team:
Luke Martin Jo Fox
 
 
 

Review 8 May 2017
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi on popular modern housing estate.
 

"Professional and personal service clued up staff who know their shift and do a proper job, great photography and marketing of properties and fabulous team work. Highly recommended."
 
 
 
 
Team:
Jo Luke Jake
 
 
 

Review 3 Sep 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Exceptional service. "
 
 
 
 
Team:
Jo Fqx
 
 
 

Review 31 Aug 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A property of commercial and residential sales.
 
 
 
Team:
Jo Fox Luke Martin Jake Bloom
 
 
 

Review 31 Aug 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace 3 bedroom house.
 

"Great customer service - we were kept updated at all times."
 
 
 
 
Team:
Jo Fox Luke Martin Jake Bloom
 
 
 

Review 31 Aug 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in sought after location on Cedars Park.
 

"Jo and her team at Purbecks provided us with an excellent service. Over the years we have brought or sold properties through many of the local estate agents and the service has been mediocre or at best, average. Not this time though - all phone - calls were returned promptly and we were updated on progress almost weekly. They were honest from the start about the true value and we trusted their judgement completely. We thoroughly recommend them."
 
 
 
 
Team:
Jo Fox Luke Martin Jake Bloom
 
 
 

Review 22 Jun 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached house in popular area near schools and leisure centre with large established garden.
 
 
 
Team:
Jo Luke Martin
 
 
 

Review 23 Apr 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed building recently converted into flats with town centre location.
 

"Very helpful in all aspects, and great to deal with."
 
 
 
 
Team:
Luke Martin
 
 
 

Review 23 Apr 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace house with front garden and patio decking. D/Q, gas central heating excellent internal decor.
 

"The agents acted with integrity throughout the sale, especially as there was a long time between agreeing a sale and actually moving. This was due to the property we moved to was being renovated."
 
 
 
 
Team:
Jo Luke Martin
 
 
 

Review 29 Mar 2016
Recommended by customer in TP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terraced, central to Stowmarket and close to amenities, basement in property and large in size for end terrace.
 

"Very happy with the service we received from start to finish, and made it easier dealing with someone pleasant on the end of the phone."
 
 
 
 
Team:
Jo Fox
 
 
 

Review 2 Mar 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Which property sellers or buyers.
 

"Well pleased with the estate agent."
 
 
 
 
 
 

Review 1 Mar 2016
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom quarter house in stowmarket

"Really friendly and very helpful staff, with your best interest at the upmost of priority. Very professional and considerate customer service. I will be using them again in the future and recommending to all family and friends."
 
 
Team:
Jo and Luke
 
 
 
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