The firm showed a good knowledge of local market conditions
Friendly
10/10
The staff are friendly and give clear and helpful information
Helpful
10/10
The firm helped in the negotiations between landlord and tenant
Recent Reviews
"
Very happy with the help & quality of service I received, would of marked a lot higher, but 10 was the max, cannot speak more highly of."
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"
Excellent agency. Very prompt, efficient and courteous. Also competitive fees."
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"
The agent was very helpful, knew the market very well and kept us updated. I can't remember if we ever discussed what to do if an offer was accepted, but since it was the first time we rented out a pr...."
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"
Very professional and helpful. Will use again."
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In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing: 75%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing: 67%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Connells 2
Couldn’t 2
courteous 2
Excellent 2
happy 2
helpful 2
professional 2
received 3
service 3
10/10 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Customer Review
Terraced two bedroomed house with garage and parking. Close to arrange to amenities.
"The agent was very helpful, knew the market very well and kept us updated. I can't remember if we ever discussed what to do if an offer was accepted, but since it was the first time we rented out a property. There was a lot to take in."
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
Tenants: Ombudsman
Yes
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
Tenants: Marketing
No
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
Tenants: Deposits
Yes
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
Tenants: Agreement
Yes
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
Tenants: Inventory
Yes
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
Customer Review
2nd floor, 2 bed purpose built flat small balcony. Popular area, close to work/town/park. Explained potential issues re packing & sky TV.
"All information was given as openly & honestly as possible. There was incorrect information regarding storage of items on the landing outside the flat, but this was clearly in intentional. Happy with all dealings."
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
Landlords: Advice
Yes
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
Landlords: Terms
Yes
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
Landlords: Viewing
Yes
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
Landlords: Marketing
No
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
Landlords: Client Account
Yes
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
Landlords: References
Yes
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
Tenants: Deposit Scheme
Yes
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
Customer Review
Central Taunton, town house in enclosed courtyard - 2 large double bedrooms, kitchen diner, living room downstairs WC.
"Charlie at Connells was courteous, professional - and most importantly excellent at her job. Having worked with a number of letting agents in the UK - she surpassed all of them!"
