Rentolease - Lettings

52 Templehill
Troon
Ayrshire
KA10 6BE

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Rentolease - Lettings 10/100
6 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 6 reviews since 2014
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Rentolease have looked after my properties for 15 years and have always given great service and advice. Maximised my rent and made sure all my properties are looked after."   more
 
" Great service helping me rent my house from David and his team. Kept me informed all the way through the process and upmtp date with all Legislation regarding letting and what I had to do"   more
 
" 10 Years hassle free leasing multiple properties. Competent and Professional."   more
 
" I have been with Rentolease since 2006. As I currently live overseas I need an agent who I can trust 100% to look after my property and I have found this in Rentolease. The staff are professional, f...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 100%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 100%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

great 2
Landlord 2
professional 3
properties 2
property 2
rent 3
Rentolease 4
service 4
sure 2
100% 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2016
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom Troon town centre flat

"Rentolease have looked after my properties for 15 years and have always given great service and advice. Maximised my rent and made sure all my properties are looked after."
 
 
 
 

Review 11 Oct 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bedroom semi detached house

"Great service helping me rent my house from David and his team.
Kept me informed all the way through the process and upmtp date with all
Legislation regarding letting and what I had to do"
 
 
 
 

Review 24 Sep 2014
Recommended by customer in KA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
End of Terrace 2 bedroom house.

"10 Years hassle free leasing multiple properties.
Competent and Professional."
 
 
Team:
David Toner
 
 
 

Review 6 Sep 2014
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom apartment located in Troon, Ayrshire.

"I have been with Rentolease since 2006. As I currently live overseas I need an agent who I can trust 100% to look after my property and I have found this in Rentolease. The staff are professional, friendly and easy to deal with and keep me updated on the condition of my property on a regular basis. I would have no hesitation in recommending Rentolease to anyone looking to rent out their property."
 
 
Team:
Everyone on the team
 
 
 

Review 4 Sep 2014
Recommended by customer in KA11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three apartment ground floor flat in Dreghorn

"I have used Rentolease for many years and have knowledge of many other agencies being involved as a portfolio Landlord, Surveyor and Developer.

Rentolease stand head and shoulders over their competitors due their professional skill,investment in people and knowledge in this fast evolving industry.

Rentolease understand that this is a service industry we're in and as such make sure fair play occurs between Landlord and Tenant in conflict resolution.

Consideration could be given to providing the staff with identity badges and corporate clothing,which can reassure customers and the public alike."
 
 
Team:
David, Lianne, Donna, Walter, Cameron
 
 
 

Review 4 Sep 2014
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
One bedroom ground floor apartment in residential area

"I have rented my property with Rentolease since 2001 and have always been delighted with the service and would highly recommend them to any other landlord"
 
 
 
 
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