KMJ Property - Sales

1 High Street, Rusthall
Tunbridge Wells
Kent
TN4 8RL

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating KMJ Property - Sales 9.5/100
15 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 15 reviews since 2013
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" A really excellent and personalised service from the team at KMJ offering fantastic value for money. As a small family firm they know the local area, and were able to provide valuable tips on mark...."   more
 
" We are new to the area, and recently purchased a property through KMJ. This was our first encounter with David & Suzanne at KMJ. We have bought and sold many times but have not come across such profes...."   more
 
" KMJ were friendly and professional from start to finish and guided us through the whole process. All questions were answered quickly."   more
 
" Friendly, efficient service. All emails and phone calls were answered and handled quickly and to my satisfaction. Overall I was pleased with the service provided and would use them again."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 40%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
answered 3
communication 2
David 2
efficient 2
excellent 2
extremely 2
family 2
finish 2
Friendly 4
good 3
happy 2
helpful 3
highly 2
KMJ 5
pleased 2
process 3
Professional 4
promptly 2
property 4
quickly 3
recommend 3
service 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Feb 2018
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3 bed Victorian house in Rusthall, Tunbridge Wells

"A really excellent and personalised service from the team at KMJ offering fantastic value for money.

As a small family firm they know the local area, and were able to provide valuable tips on marketing and realistic pricing. We received and accepted an offer quickly and they managed the process through to final sale well, with good communication throughout.

As we were not living near the property during the selling process, KMJ were happy to handle property visits and surveys and any other requests.

100% recommended."
 
 
Team:
Suzanne Johnson
 
 
 

Review 3 Feb 2015
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Victorian terraced house, Rusthall.

"We are new to the area, and recently purchased a property through KMJ. This was our first encounter with David & Suzanne at KMJ. We have bought and sold many times but have not come across such professionalism, friendliness and helpfulness. They kept us informed at every stage, and answered every question promptly and clearly. We are very happy to highly recommend KMJ."
 
 
Team:
David & Suzanne
 
 
 

Review 1 Nov 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom Victorian semi-detached house located in Rusthall, Tunbridge Wells.

"KMJ were friendly and professional from start to finish and guided us through the whole process. All questions were answered quickly."
 
 
 
 

Review 23 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid-terrace built in 1890 with back garden in Rusthall, Tunbridge Wells.
 

"Friendly, efficient service. All emails and phone calls were answered and handled quickly and to my satisfaction. Overall I was pleased with the service provided and would use them again."
 
 
 
 
 
 

Review 21 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed “cluster house” with garden and parking.
 

"KMJ were very helpful throughout. They responded & acted promptly. They were thorough and concise through the whole buying process. They took action without ever being pushy."
 
 
 
 
 
 

Review 19 Oct 2013
Not Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached Victorian property with rear garden.
 

"Disruption of property states “exceptionally well presented” and “tastefully decorated” - which the property was not as the woodblock kitchen work top black with mould, window frames rotten, a door panel absent from door and very poor paint finish. A great shock on first viewing this property."
 
 
 
 
 
 

Review 9 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat
 

"Everything required by a customer from an estate agent."
 
 
 
 
 
 

Review 4 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed town house.
 

"Good service"
 
 
 
 
 
 

Review 3 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A renovated Victorian property in the heart of Rusthall. It has been renovated to a good standard that made it very appreciation for me to make my mind up an order to purchase.
 

"David who showed me initially very polite and enthusiastic. always coming back very soon when there were queries. Susan was extremely helpful and so was the hardy that was in charge when David & Susan were on holiday. Would not hesitate to employ them myself or recommend their attitude professional."
 
 
 
 
 
 

Review 3 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroomed starter home.
 

"Excellent service by KMJ."
 
 
 
 
 
 

Review 2 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached freehold 1900’s three bedroomed. Tunbridge Wells.
 

"Friendly, family run business and extremely professional at all times. Would highly recommend their services for anyone interested in an honest appraisal of their property and the prevailing market."
 
 
 
 
 
 

Review 2 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced two bedroom cottage circa 1900’s. Tunbridge Wells.
 

"Professional at all times. A very personal service and key staff always available for advice at any time-even at weekends."
 
 
 
 
 
 

Review 1 Oct 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A first floor flat in a warden controlled residential complex.
 

"Friendly and confident."
 
 
 
 
 
 

Review 30 Sep 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi in village location.
 

"Very pleased. No problems."
 
 
 
 
 
 

Review 30 Sep 2013
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Late Georgian, two bedroom terrace house. In good overall condition with a bathroom extension. Property located rear Tunbridge Wells in Kent.
 

"Very efficient and cheer, helpful communication. Felt like the advice given by agency was honest and with my best interests in mind. Fair price and good quality sales particulars."
 
 
 
 
 
 
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