Rochills Ltd - Lettings

69 High Street
Walton-on-thames
Surrey
KT12 1DJ

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating Rochills Ltd - Lettings 9.8/100
14 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 14 reviews since 2013
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Excellent, very professional service at all times."   more
 
" I am very happy with Rochills. Director Sarck helped us through the whole four years. She also helped me with my visa letters every year. I really appreciated her and her teams help. I strongly recomm...."   more
 
" Mr. Marretta is a credit to your company and his attitude puts you at ease from the minute he introduced himself. "   more
 
" Fantastic service, all questions ensured and an amazing first time renting process for us."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 100%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 100%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 100%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 89%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
best 2
Director 2
Excellent 3
experience 2
Fantastic 2
friendly 2
great 2
happy 3
help 4
helped 3
letters 2
letting 4
nice 2
problems 2
process 2
professional 2
property 3
really 2
renting 2
Rochills 2
Sarah 3
service 6
strongly 2
team 3
tenant 2
Thank 2
visa 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Mar 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom mid terrace house.
 

"Excellent, very professional service at all times."
 
 
 
 
 
 

Review 1 Jul 2015
Recommended by customer in KT8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bed apartment. West Molesey.
 

"I am very happy with Rochills. Director Sarck helped us through the whole four years. She also helped me with my visa letters every year. I really appreciated her and her teams help. I strongly recommended everyone get properties with Rochills."
 
 
 
 
 
 

Review 2 Jun 2015
Recommended by customer in TW17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Riverside road, Walton on Thames.
 

"Mr. Marretta is a credit to your company and his attitude puts you at ease from the minute he introduced himself. "
 
 
 
 
 
 

Review 25 Mar 2015
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Flat and location.
 
 
 
 
 

Review 21 Feb 2015
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
1 bedroom town centre apartment.
 

"Fantastic service, all questions ensured and an amazing first time renting process for us."
 
 
 
 
 
 

Review 17 Feb 2015
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom and terrace house in quiet residential area.
 

"Great service provided. Very friendly team."
 
 
 
 
 
 

Review 17 Feb 2015
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bed house with garage. 2 reception rooms.
 

"The agent found me tenant straight away and help me with the process. Highly experience in the letting process. Highly recommend."
 
 
 
 
 
 

Review 10 Dec 2014
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedrooms semi-detached house with garage.
 

"Sarah is the best ever letting agency in the country. She always look after the property and do whatever we need her to do. She is nice, professional with full of the experience for how to let the the property and how to keep it safe and nice. I always trust her to do the job."
 
 
 
 
 
 

Review 25 Nov 2014
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 

"Marcel, Sarah and team have helped us during the letting of our mums home and subsequent sale of the property during an emotional time. Thank you. Juliet Halkes and family. "
 
 
 
 
 
 

Review 17 Feb 2014
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
3 bedroom detached house Walton-on-Thames.
 

"Fantastic service and very thorough. Thank you for all! You have made this very easy. Super."
 
 
 
 
 
 

Review 13 Jan 2014
Recommended by customer in KT8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Two bed room ground floor apartment. Modern kitchen and bathroom /WC.
 

"We were looking for renting a property for near a year. We didn’t find any satisfied flat until we met Rochills. They helped us to find a very modern, nice and good price new built flat. We are very happy about it. Since then, we lived in this flat near two years now. During this period of time, whenever we meet any problems or difficulties, staffs of Rochills always help us out and provided really good services. Especially director Mrs Sarah Roccia, she helped us to solve many problems, during our tenancy period. She is very kindly providing letters to UK border agency for me, so I will be able to extend my visa in the UK. Words cannot express all my appreciation to Sarah and her team members. I would like to strongly recommendate Rochills to all tenants and landlords. "
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Town centre location high rise flat, good size, lift available.
 

"Familiar faces, knew my name remembered my circumstance and that I have children. Always able to call upon."
 
 
 
 
 
 

Review 13 Feb 2013
Recommended by customer in KT12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bedroom flats, Moorlands & STRADA Court.
 

"Excellent service! and the staff were and are very friendly and enthusiastic. Giving the customer the best advise and guidance. The letting department is very helpful and always work hard to place the customer in the right place with affordable rent. Rochill operate in Walton on Thames & surrounding Surrey. Areas with great success & results."
 
 
 
 
 
 

Review 11 Feb 2013
Recommended by customer in TW12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
The property is in Hampton Hill Area, terrace house, 3 bedroom, bathroom, kitchen lounge and garage in excellent location for schools and high street.
 

"The service was excellent with a smile and staff always willing to help in every way. The rents go into my account regularly and any problems are always resolved and dealt quickly, therefore the tenant is maintained happy."
 
 
 
 
 
 
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