Chimneypots Estate Agent - Sales

Mariners Quay, Shore Road
Warsash
Hampshire
SO31 9FR

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Chimneypots Estate Agent - Sales 9.7/100
77 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 77 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We initially had contact with Mr Phil Mitchell who valued the property (as it turned out very sensibly) for the reasons of Probate, however we did not initially take up Chimpeypots services, this we l...."   more
 
" From beginning to end of the sales process, Chimney Pots were very professional and kept me well informed at all times. I could not ask more of an Estate Agents and I would have no hesitation of reco...."   more
 
" The whole team have been professional and friendly from start to finish and we never once felt pressured to make a decision by them. This made it even easier to make the right decision for ourselves. ...."   more
 
" Very professional service, made the process of selling quick and easy."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 93%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 93%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 89%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 76%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 93%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 9
buyer 9
buying 5
Chimney 23
Chimneypots 17
communication 7
definitely 6
easy 5
efficient 5
Emma 15
Estate 22
excellent 8
experience 5
extremely 12
fault 5
fees 5
friendly 13
future 8
good 15
great 7
happy 5
hard 7
helpful 21
highly 5
informed 13
knew 6
knowledgeable 5
market 6
money 6
offer 9
Offered 6
people 6
Phil 7
polite 5
process 21
professional 22
property 22
purchase 7
recommend 21
sale 16
second 5
sell 12
selling 17
service 30
sold 9
team 8
thank 7
value 9
viewings 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2017
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four Bed Dormer Bungalow on a plot of 40X200 foot in Woolston Southampton

"We initially had contact with Mr Phil Mitchell who valued the property (as it turned out very sensibly) for the reasons of Probate, however we did not initially take up Chimpeypots services, this we learnt at our cost was a very bad move!! We had employed a traditional High Street Estate Agent, extremely bad move on our part!! However when the services of all at Chimneypots were engaged the difference was evident straight away, pure professionalism in every little detail, to be honest the whole nightmare of selling disappeared, the work done by both Mrs Emma Mitchell and Lisa Shefferd was immense but they did not pester us with silly questions, they took over the job we employed them to do and done it Superbly, would I recommend Chimneypots?? Damn right I would"
 
 
Team:
Phil Mitchell, Emma Mitchell, Lisa Shefferd
 
 
   Business Reply:
Thank you so much John, I have passed your comments onto the rest of the team.
 

Review 12 Jun 2017
Recommended by customer in PO13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house with garden and garage, located in Peel Common, Gosport.

"From beginning to end of the sales process, Chimney Pots were very professional and kept me well informed at all times. I could not ask more of an Estate Agents and I would have no hesitation of recommending them to friends and family or using them again in the future."
 
 
Team:
Emma, Phil, James
 
 
 

Review 2 May 2017
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We were selling a 2 bed flat in Bitterne and buying a 3 bed link detached house in Warsash.

"The whole team have been professional and friendly from start to finish and we never once felt pressured to make a decision by them. This made it even easier to make the right decision for ourselves.

We have been kept informed of the whole process and of any issues that came up.

Emma was always helpful but particular mention should go to the young girl that showed us around the house the second time. She was friendly and knowledgeable about the property which showed a great work ethic. As she was from the area where we were buying the house this really tipped the decision on which house to buy for us."
 
 
Team:
Emma
 
 
 

Review 23 Apr 2017
Recommended by customer in So31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3 bed property with garage

"Very professional service, made the process of selling quick and easy."
 
 
 
 

Review 21 Apr 2017
Recommended by customer in So31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We sold a 2 bed flat £166k and bought a 3 bed house for £335k both through Chimneypots.

"Emma has been brilliant with both our sale and purchase, she has liased with everybody and kept us in the loops - especially through a couple of more stressful periods. We would highly recommend Chimneypots to anybody and will definitely use if we move in the future. We were also massively impressed with Hollie who showed us around a couple of properties, she was a wonderful advert for the area and it's schools."
 
 
Team:
Emma and Hollie
 
 
 

Review 21 Apr 2017
Recommended by customer in SO45
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One Bedroom house, good size garden with stream at the bottom, situated in quiet area of Dibden Purlieu, Southampton.

"Having sold my last property through Chimney Pots and experiencing such a positive experience through the 7 months it took to sell, when I needed an estate agents again, I only went to one - Chimney Pots.

Yet again, I cannot fault the service and care that I have received. For me I was extremely lucky that Chimney Pots secured me a purchaser within 8 days of the property going on the market, and in 6 days time my sale will complete, having exchanged yesterday - the whole process from house going on the market to completion taking 5 weeks 1 day - yes I appreciate I have been very lucky, however, I am in no doubt that Chimney Pots handling of my sale, has facilitated the process to be quick, reaching the right people and once interested ensuring they had the means to substantiate the offer.

I have received regular email and phone communications, if I phoned and the person I needed was not there, they always called me back as soon as possible without fail. At all times the voice on the end of the line has been friendly, polite and interested in me - even when I ramble on!

You get what you pay for and value for money Chimney Pots are second to none - you will not be disappointed.
"
 
 
Team:
Emma, Lisa, Phil, James
 
 
 

Review 7 Apr 2017
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terraced house, South Coast

"Integrity, honesty and excellent value for money are not phrases most people would use to describe an estate agency. However, I can happily ascribe those words to ChimneyPots estate agency.

There seems to be a suspicion about so-called "online estate agents", and perhaps this has been earned by some of the larger online agents. However, ChimneyPots are not your typical "online agent", nor are they your typical "high street agent". ChimneyPots seem to have found the perfect balance between these and have proven that it is possible to have the best of both worlds. Other online agents I spoke with offered an impersonal service and did not seem engaged with the local market. ChimneyPots have extensive local knowledge with locally based agents and did everything you would expect from any "high street agent" in terms of marketing, viewings and communication. ChimneyPots sold my property with no hassle in less than a week and achieved a sale price above expectation. Where ChimneyPots excelled the most though is probably in their after-sales care. ChimneyPots worked hard right up to completion day, managing buyers' expectations and communicating effectively through the whole chain.

The key difference between ChimneyPots and other estate agents is that ChimneyPots offer a service as good, actually in my opinion better, than local "high street" agents, but at a fraction of the cost. I literally saved thousands of pounds and compromised nothing in terms of quality of service. There is no catch.

I have absolutely no hesitation in recommending ChimneyPots to anyone. In fact, I would question why anyone would not consider marketing their property through ChimneyPots - I will certainly not consider using any other agent in the future.

"
 
 
Team:
Phil Mitchell, Emma Mitchell, Lisa Shefferd
 
 
 

Review 5 Apr 2017
Recommended by customer in SO18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Bitterne Village

"Were the best estate agents in the chain, were very helpful unlike the estate agents we used to sell"
 
 
Team:
Emma Mitchel
 
 
 

Review 29 Mar 2017
Recommended by customer in So50
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in the Eastleigh area

"Chimneypots Estate Agents were the second agents employed to sell our property, after 6 months with another agent with whom we were dissatisfied. They proved to very much more proactiveand we had numerous viewings. They found a buyer quite quickly but unfortunately, he had to pull out of the purchase due his buyer pulling out of his sale. Chimneypots had another buyer for us almost straight away. After some minor set backs this buyer purchased our property.

We were very happy with the service from Chimneypots, however, we would say that there were times when we had conversations with too many different individual agents, giving varying advice, which was unhelpful. However, after mentioning this,we were then given one member of staff who dealt with the whole process very efficiently."
 
 
Team:
Emma Mitchell, James, Phil Mitchell
 
 
 

Review 2 Mar 2017
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached family home in the centre of Warsash

"We enjoyed a fantastic service from Chimneypots throughout the complete selling and buying process. Our transaction was certainly not the most straight forward, if it was not for the relentless persistence of the Chimneypots staff I don’t think we would have managed to complete. no matter how stressful situations got the team remained calm, focused, friendly and proactive.
Thanks to them we are now in our beautiful new home.
"
 
 
 
 

Review 17 Jan 2017
Recommended by customer in SO16
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached, Nursling/Rowhnams

"Initially, before our offer was formally accepted, one of the agents did not (despite several attempts) respond to an email enquiry I made about the property. The sales coordinator, Emma Mitchell however was excellent, very helpful and knowledgeable. Her communication was extremely effective and she was a pleasure to deal with.
"
 
 
Team:
Emma Mitchell
 
 
 

Review 16 Jan 2017
Recommended by customer in SO16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached two bedroom house in Hillyfields

"I found Chimney Pots to be polite and helpful. It was a bit of a slow start with not many viewings but I think this was mainly down to the time of year. Although it has taken a while to sell the property, it has been pretty painless. I did instruct another estate agent but Chimney Pots sold it for us.

It has run smoothly and effortlessly. I would recommend Chimney Pots and will use them myself should the need arise.

Thank you so much for all of your help and hard work."
 
 
Team:
Emma and Phil
 
 
 

Review 10 Jan 2017
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached

"The service was first class from start to finish, we have dealt with various estate agents over that last year and chimney pots were heads and shoulders above all the other company's. I don't think I could find one fault if I tried. I strongly advise anyone to go with these guys. You will not be disappointed. Selling a house can be very stressful, but not with chimney pots, they took all The stress away from us!!"
 
 
Team:
Phil , Emma , Lisa
 
 
   Business Reply:
Thank you so much Rich, I am so pleased we got you there in the end, Good Luck, Love to Dee and the family xx
 

Review 5 Oct 2016
Recommended by customer in PO14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi-detached house in Waterlooville, Hampshire

"The service was great and the experience made a whole lot easier by Chimney Pots. They explained the process and quickly sold my house, keeping me updated well in advance of viewings. I could speak to them at any point during the sale if I had questions and they gave me regular updates. They communicated with our solicitors and the estate agents who were selling the house we purchased. I would highly recommend Chimney Pots."
 
 
Team:
Emma and Phil
 
 
 

Review 25 Sep 2016
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house in Southampton

"Chimneypots proved to be an excellent estate agent, working hard on our behalf to sell our house and acting as an effective go between between ourselves and our buyers. Scrupulously polite, quick to respond to emails and calls, they were a pleasure to deal with. Thank you."
 
 
Team:
Emma Mitchell
 
 
 

Review 25 Sep 2016
Recommended by customer in SO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom house with garden, and allocated parking. Based in SOuthampton

"I was referred to Emma by my sister and brother in law after receiving a poor service from another agent. From start to finish, Emma and her team have been very professional and helpful throughout the whole sale process and this has resulted in me selling my property for a higher price than I was originally quoted by the first agent.

Even when my first buyer pulled out at the last minute, Emma and her team were quickly back on the case arranging new viewings and found me a new buyer within a very short period of time.

I would be very happy to recommend Emma and all her team at Chimneypots to friends and colleagues.

Thank you"
 
 
Team:
Emma
 
 
 

Review 9 Sep 2016
Recommended by customer in PO14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed roomed semi detached house in Wallington village, Fareham.

"From the moment we shook hands on the doorstep as I welcomed him to value my home I knew that Phil from Chimneypots was the estate agent for me; he was courteous, knowledgeable and open with no smarm or hard sell.
He explained their packages clearly and talked me through options available to me. We discussed the house selling process in details.
The attention to detail with the photographing/ marketing of my house was second to none.
The house was sold to the first interested party and I was kept informed and supported throughout the whole process.
Id definitely use Chimneypots again and happily recommend them."
 
 
Team:
Phil, Emma, Lisa
 
 
 

Review 8 Sep 2016
Not Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi-detached, Southampton

"Only had one viewing in 3 months which was disappointing given the property for sale. Felt that after the first buyer had offered they kept other buyers away for other properties (which may or may not be true). Also felt that because we paid an initial sum upfront (as this lowered the overall fee), that the motivation to find a buyer decreased as they had already been paid (again, just our impression).

The initial draft wording was factually inaccurate in a couple of places. Also, left out key positives such as info about the location (key selling point) until we asked for it to be included.

Some photos taken of rooms without light on, leaving it dark in the pictures.

Key information I passed back to the agents was not passed on to my buyer, along with some dates when we couldn't do anything. Ended up contacting buyer direct.
"
 
 
 
   Business Reply:
HI Howard,

I am disappointed that you were not happy with the service received, I have passed your comments onto Phil and he will be in touch in the next few days, Best wishes Emma
 

Review 8 Sep 2016
Recommended by customer in So30
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom end of terrace on a modern (2008) suburban housing estate. Located in Hedge End on the outskirts of Southampton.

"They were very good estate agent and well priced, they were competitive and helpful although there was one issue that was better solved by talking direct to the buyer due too miscommunication at the time they made the offer. I would use them again."
 
 
Team:
Emma, Phil, James
 
 
 

Review 12 Apr 2016
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Maisonnette

"All good, apart from when I picked up the keys for the property, did not exactly feel confident that anyone knew what they were doing or who I was, felt like another number."
 
 
Team:
Emma Mitchell
 
 
 
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