Cooke & Co - Sales

55 Park View
Whitley Bay
Tyne and Wear
NE26 2TP

Estate Agents

Listed under:  Estate Agents
63% recommended   Rating Cooke & Co - Sales 7.3/100
8 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 7.3 /10 Overall Rating 7.3/10
Based on 8 reviews since 2005
 
 
 
Professional 7.3/10 Professional Rating 7.3
The firm acted professionally at all times
 
Knowledgeable 6.9/10 Knowledgeable Rating 6.9
The firm showed a good knowledge of local market conditions
 
Friendly 7.6/10 Friendly Rating 7.6
The staff are friendly and give clear and helpful information
 
Helpful 7.3/10 Helpful Rating 7.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We tried to sell our property via Cooke and Co and were hugely disappointed with them. I believe they misled us and I also believe they’re just not very good. I would suggest anyone looks elsewhere. ...."   more
 
" Cook and Co staff were excellent and dealt with any questions or enquiries straight away, they were friendly any professional every time I contacted them or they rang me. The staff kept me up to date...."   more
 
" The cook and co team were an excellent help with the purchase of the above property. Very pleased with the service we received. The staff were extremely helpful and pleasant."   more
 
" We bought a property through Cooke & Co in March and we were very happy with the level of professional service we received through the whole buying experience."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 40%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 60%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Cook 2
excellent 2
friendly 2
Helpful 3
professional 2
property 4
purchase 2
received 2
service 2
accepted 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 29 Apr 2016
Not Recommended by customer in NE25
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Semi-Detached. Whitley Bay.

"We tried to sell our property via Cooke and Co and were hugely disappointed with them. I believe they misled us and I also believe they’re just not very good. I would suggest anyone looks elsewhere.

Our new estate agent managed to achieve an excellent price for the property with a sale agreed within 48 hours. This underlined for me just how bad Cooke's were."
 
 
Team:
Gillian, Claire
 
 
 

Review 6 Jul 2014
Recommended by customer in NE27
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroomed bungalow in Shiremoor.

"Cook and Co staff were excellent and dealt with any questions or enquiries straight away, they were friendly any professional every time I contacted them or they rang me. The staff kept me up to date with both the purchase and sale of my property and I would highly recommend them to my friends and family."
 
 

Allendale Crescent
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 4 Jul 2014
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi, within walking distance to beach and amenities.

"The cook and co team were an excellent help with the purchase of the above property. Very pleased with the service we received. The staff were extremely helpful and pleasant."
 
 

Beachcroft Avenue
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 2 Jul 2014
Recommended by customer in NE29
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi detached with garage

"We bought a property through Cooke & Co in March and we were very happy with the level of professional service we received through the whole buying experience."
 
 
 
   Business Reply:
Many thanks for your kind comments, we hope you are very happy in your new home. Should you require our services in the future please do not hesitate to contact us.
 

Review 27 Jun 2005
No Recommendation by customer
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 26 Jun 2005
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Well presented, living room, breakfasting kitchen, 3 bedrooms, GCH & double glazing, rear yard.
 

"Helpful & friendly recommended solicitors we used – we have been very disappointed with them, the estate agents have since said that they don’t find the solicitors helpful! We only saw this property with this estate agents and our offer was initially accepted."
 
 
 
 
 
 

Review 25 Jun 2005
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 25 Jun 2005
Not Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
Back to top

1