Shilladys - Lettings

206 Main Street
Wishaw
Lanarkshire
ML2 7LU

Estate Agents

Listed under:  Lettings Agents
0% recommended   Rating Shilladys - Lettings 1.8/100
1 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 1.8 /10 Overall Rating 1.8/10
Based on 1 reviews since 2014
 
 
 
Professional 0/10 Professional Rating 0.0
The firm acted professionally at all times
 
Knowledgeable 5/10 Knowledgeable Rating 5.0
The firm showed a good knowledge of local market conditions
 
Friendly 1/10 Friendly Rating 1.0
The staff are friendly and give clear and helpful information
 
Helpful 1/10 Helpful Rating 1.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" Shilladay's did not provide even an adequate service or deal with my complaint.They even failed to provide The Property Ombudsman (TPO) with information when requested. TPO concluded that Shilladys ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Landlords: Ombudsman: 0%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
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(TPO) 1
(Yet 1
actually 1
adequate 1
aggravation 1
awarded 1
commencement 1
compensation 1
complaint 1
concluded 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 3 Nov 2014
Not Recommended by customer in ML2
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bedroom Flat For rent

"Shilladay's did not provide even an adequate service or deal with my complaint.They even failed to provide The Property Ombudsman (TPO) with information when requested. TPO concluded that Shilladys could not demonstrate that they had carried out any referencing of the tenant prior to the commencement of the tenancy.
TPO awarded me compensation for the significant and undue aggravation, distress and inconvenience I suffered (Yet to be paid by Shilladay's). If you use this estate agent be sure that you get everything in writing and that they actually carry out the referencing they are paid to do. As of the 2nd December 2014 The Property Ombudsman (TPO) have taken the decision to refer Shillady’s to the Disciplinary Standards Committee due Shillady's failure to comply with the rules of their professional body. To date the compensation awarded to me by TPO has not been paid to me by Shillady’s"
 
 
 
   Business Reply:
This client used our services before and was well aware of the find only process we offered. There was no complaints about our service then and she chose to use us again. Main issue was that her rental tenant left the property before her lease was due to end.Landlady managed her own property. Feedback from tenant is that she left her property filthy, didn't make arrangements to collect rent or deal with her issues regarding the property. As Shillady's did not manage the property no contracts of engagement where entered into. The client left after 4 months of a 6 month lease due to poor landlady.
 
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