Burrell's Estate Agency - Sales

58 Bridge Street
Worksop

S80 1JA

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Burrell's Estate Agency - Sales 9.9/100
12 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 12 reviews since 2016
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" After having a previous bad experience with a couple of estate agents in the past Burrells were a breath of fresh air very proffesional ,polite and Zoey and her team did everything to keep our sale go...."   more
 
" Excellent service given by all staff involved. It certainly wasn't one the easiest of sales as it fell through a few times. But eventually came good ."   more
 
" Absolutely fantastic, nothing was too much trouble. Added onto mailing list of potential properties we may be interested in whilst ours was on the market and we were still looking for a suitable prope...."   more
 
" Great from start to finish, that's all staff"   more
 
About Us

Burrell's Estate Agency are an independent family business. We pride ourselves on being caring property experts with local knowledge and extensive experience of the property market. Our motivation is to help make your move as smooth and stress free as possible. Our selling fees are completely transparent and offer real value for money. We have built our business based on our excellent reputation and our client's recommendation.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 88%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Burrells 5
buy 2
definitely 3
estate 4
Excellent 2
experience 3
Extremely 2
fantastic 2
friendly 3
Great 2
help 3
helped 2
helpful 3
offered 2
personal 2
potential 2
previous 2
process 2
professional 2
property 2
recommend 5
sales 2
sell 2
selling 2
service 4
sold 2
step 2
support 2
team 2
Thank 2
touch 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Mar 2017
Recommended by customer in S810
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Detached house Worksop

"After having a previous bad experience with a couple of estate agents in the past Burrells were a breath of fresh air very proffesional ,polite and Zoey and her team did everything to keep our sale going through inspite of all issues further down our chain.All in all worth every penny as the team earnt it .Thanks Again for keeping the dream alive."
 
 
Team:
Zoey
 
 
   Business Reply:
Thank you so much for your feedback. You were a pleasure to deal with. I know your new home will be worth it : )
 

Review 20 Jan 2017
Recommended by customer in S81
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large 4 Bed detached house built in stone

"Excellent service given by all staff involved.
It certainly wasn't one the easiest of sales as it fell through a few times. But eventually came good ."
 
 
Team:
Zoe ,Paul ,Danielle
 
 
 

Review 22 Dec 2016
Recommended by customer in S80
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling a 3 bed detached house with conservatory and garage in Worksop.

"Absolutely fantastic, nothing was too much trouble. Added onto mailing list of potential properties we may be interested in whilst ours was on the market and we were still looking for a suitable property.
In my opinion went way beyond there job to assist and support us.
Would definitely recommend."
 
 
Team:
Zoey, Danielle, Lindy
 
 
   Business Reply:
Thank you so much Debbie, we hope you are enjoying and settled into your new home.
 

Review 6 Sep 2016
Recommended by customer in S817
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, Costhorpe, Notts

"Great from start to finish, that's all staff"
 
 
Team:
Zoey, Danyelle
 
 
 

Review 27 Aug 2016
Recommended by customer in S43
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi. Little village on outskirts of Chesterfield.

"The most pleasant, professional and friendly service I ever had dealing with estate agents. I was informed at every step of the process and without delay. Documents were sent immediately. I honestly recommend the service."
 
 
Team:
Zoey Simpson, Danielle Bramford
 
 
 

Review 17 Aug 2016
Recommended by customer in S80
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
It was a 4 bedroomed detached property in Worksop.

"I found Burrell's Estate Agency to be professional but very friendly and helpful. I felt confident that my property was well marketed and that the sales team were passionate about selling my property. They were quick to arrange viewings and follow up on any feedback from viewers. All offers were put forward and practical and sound advice was always offered, but I was left to make a decision that suited me.

They negotiated with potential buyers and liaised with solicitors quickly and efficiently. They also have the personal touch and understand how difficult and stressful it can be selling and buying a property.

I would confidently recommend their service to family and friends and would not hesitate to approach them again should I need to buy or sell a property.

Thank you to the team at Burrell's for all their help.
"
 
 
Team:
Zoey, Lindy, Danielle, Paul, Gill
 
 
   Business Reply:
Thank you so much for your support Elaine, you're a pleasure to deal with.
 

Review 17 Aug 2016
Recommended by customer in S81
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in Harworth

"Extremely happy with the level of customer service. Our main contact at Burrells is Zoey, who has been extremely sensitive, understanding and communicated at all times. Would recommend Burrells without hesitation , thank you

Mrs C Clark"
 
 
Team:
Zoey Simpson
 
 
 

Review 17 Aug 2016
Recommended by customer in S81
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Gateford

"Great experience helpful attentive staff"
 
 
Team:
Danielle, zoey, joel
 
 
 

Review 22 Jul 2016
Recommended by customer in S81
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom with garage.

"I dealt mainly with Zoey at Burrells and she was FANTASTIC!!!!"
 
 
Team:
Zoey
 
 
   Business Reply:
Thank you Carole. so were you : )
 

Review 21 Jul 2016
Recommended by customer in S80
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed end terraced location walking distance of town

"Although as a first time buyer I found the experience very stressful,the help and advise was excellent, every effort was put in to help the process run as smoothly as possible. I was very grateful to all staff who assisted me. Especially as a I had no previous knowledge to rely on."
 
 
Team:
Zoey Simpson
 
 
   Business Reply:
Thank you Ann, we really appreciate your comments. We hope you are nicely settled in to your beautiful new home.
 

Review 17 Jul 2016
Recommended by customer in S80
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached in worksop

"this was my first time selling a house and burrells helped me every step of the way. they were friendly, helpful and approachable. they offered me the support i needed and sold the house in an efficient timescale. would definitely recommend"
 
 
 
   Business Reply:
Thank you Connie, we really appreciate your positive feedback.
 

Review 17 Jul 2016
Recommended by customer in s81
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi detached within mile of town centre

"They helped me to buy my house before they became an estate agent. After 5years I decided to use them again to help sell my house. It sold within days. Will definitely use them again as I like the personal touch they have."
 
 
Team:
Laura..... I think.
 
 
   Business Reply:
Thank you Denise, we really appreciate your support.
 
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