Warners - Sales

13 Market Street
Wymondham
Norfolk
NR18 0AJ

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Warners - Sales 9.4/100
97 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 97 reviews since 2007
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The staff are always polite, friendly and professional. At the initial meeting the fees and processes were explained as was the value of the property and I left feeling at ease with the knowledge that...."   more
 
" Excellent communication, friendly and professional. Quick to respond to queries and happy to assist in the process of our purchase."   more
 
" Warners Wymondham were great throughout the entire process. They communicated clearly with us which we appreciated as this was the first time we had been in this position (first time buyers) and had l...."   more
 
" The team at Warners Wymondham acted throughout in a professional manner Communications were excellent and they provided support and assistance through a difficult sale and purchase. We would rec...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 88%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 68%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 95%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Abby 4
able 4
accepted 4
achieved 5
advice 5
buyer 5
buyers 7
buying 4
certainly 4
chain 4
clear 4
communication 4
Debbie 7
Definitely 4
difficult 8
easy 6
estate 12
eventually 4
Excellent 17
experience 6
extremely 6
feedback 4
friendly 16
good 16
great 8
happy 9
help 6
helpful 27
informed 13
knowledge 8
local 8
making 6
market 8
needed 7
offer 6
people 8
process 13
professional 20
property 24
purchase 10
really 6
recommend 11
sale 23
selling 10
service 23
Sue 11
team 9
touch 6
Warners 29
Wymondham 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Mar 2022
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in need of some updating in Attleborough.

"The staff are always polite, friendly and professional. At the initial meeting the fees and processes were explained as was the value of the property and I left feeling at ease with the knowledge that I was in good
hands.
When a buyer was found I was kept informed at each stage and everything proceeded smoothly.
This was the second time that I have used Warners services and I was not disappointed."
 
 
Team:
George, Sue and Debbie.
 
 
 

Review 28 Mar 2022
Recommended by customer in NR94
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, Hingham

"Excellent communication, friendly and professional. Quick to respond to queries and happy to assist in the process of our purchase."
 
 
Team:
Sue
 
 
 

Review 28 Mar 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terraced house - Wymondham, Norfolk.

"Warners Wymondham were great throughout the entire process. They communicated clearly with us which we appreciated as this was the first time we had been in this position (first time buyers) and had lots of questions. They were easy to reach when we did have questions and our questions were always answered. They were very understanding when we had a small hiccup with our first solicitor choice and offered helpful advice on how to remedy this. Finally, they were very accommodating - they allowed us to visit the house with parents for no real reason other than to share our excitement. They didn't need to say yes to this request but we really appreciated that they did."
 
 
Team:
Warners Wymondham
 
 
 

Review 8 Jul 2021
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build bungalow Old Buckenham

"The team at Warners Wymondham acted throughout in a professional manner

Communications were excellent and they provided support and assistance through a difficult sale and purchase.

We would recommend them highly to others"
 
 
Team:
Sue Etherington, Abbey Palmer, David Warner
 
 
 

Review 25 May 2021
Recommended by customer in Nr13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New barn conversion

"Excellent service, always available to help"
 
 
Team:
Abby
 
 
 

Review 13 May 2021
Recommended by customer in PH34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in the Wymondham area, close to A11 and all local facilities

"A very friendly and professional service provided at all times. Easy to speak to people who were knowledgeable about my particular case.
What I really liked was that although the property was marketed extensively and how I wanted it, the agents did not appear overly 'pushy' as can sometimes be the case with other agents. They just quietly got on with the job and achieved the sale."
 
 
Team:
Debbie and Sue
 
 
 

Review 11 May 2021
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Attleborough.

"We can not rate the whole team at Warners highly enough. Professional to the end. Constant communication with them throughout the entire process. The best Estate agents we have ever used."
 
 
Team:
Davids, Sue, Debbie and George.
 
 
 

Review 4 Apr 2021
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period property 5 beds, three bathrooms 1.3 acres

"Fantastic service from start to finish in these difficult times of Covid.
Great communication, knowledge and professionalism at all times.
Would thoroughly recommend to anyone."
 
 
Team:
Sue etheridge
 
 
 

Review 29 Mar 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached house in Taverham.

"The initial contact was made some months before we were able to arrange a viewing, we had found the home on Rightmove. I contacted Warners and luckily got Abby, she was polite and professional. Even when we were not in the position we needed to be financially and trying to arrange a viewing. She came back to me and told us where we needed to be at.

Fortunately for us, our situation changed and that meant we were in a better position financially to afford this home. Abby was an expert negotiator and got us a viewing at short notice, even though it was known we could not make the asking price.

After a viewing, which was informative but not pressured. We made an offer and it needed selling to the vendor by Abby 100%. After the viewing we waited only a couple of hours and she had struck us the perfect deal with an offer accepted in the early evening on a Friday. Definitely impressed with her work ethic and professionalism through out, without doubt went above and beyond the job role and working hours.

Abby even pointed me in the right direction regarding the legal side of the move. Which helped no end in pushing this move through in 3 months.

Even once we had moved in, we had a teething issue, not a problem when I contacted Warners to find out where we stood and the matter was resolved within an hour. They definitely bent over backwards to rectify and have been very easy to contact. A much more personal service than we have experienced previously.

I would use Warners again without hesitation 100%.



"
 
 
Team:
Abby Palmer, Mr Warner
 
 
 

Review 13 Mar 2021
Recommended by customer in CB11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period cottage on large plot in rural South Norfolk village

"From the time I made first contact Warners have been always efficient and courteous. The firm are knowledgeable about local conditions and were always realistic in their dealings with me. I was given a steady stream of viewers and always received timely and helpful feedback in what proved to be a difficult 2-year process of selling an older property with the usual difficult features eg clay lump structure, low ceilings, spiral staircase (people so often declare their love of old properties but expect totally modern facilities at a knock-down price!). Having at last found keen buyers, I (and they) then had to endure a stressful period while surveyors and solicitors were doing their work. There were longish gaps with little contact other than from Warners, in the last few months Sue Etheridge, who really stayed on top of the job and frankly kept me sane. With the right amount of liaison between seller, buyers, and professional services on both sides, Warners steered this deal through. With a less diligent and encouraging estate agent I feel that either seller or buyers might have cracked, such were the pressure and stress for both sides. The whole process was an eye-opener for me about what estate agents can achieve and Warner's fee here was well-deserved. I chose Warners because I felt they were truly local and would advise accordingly. For example, I was given useful steers on removal firms"
 
 
Team:
Sue Etheridge David Stevens
 
 
 

Review 10 Mar 2021
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed 5 bed barn

"Arranged a survey,photos taken after a short delay. Great brochure and on line listings

Perfect management of the situation when two buyers went after our property and excellent service from Sue after the sale was agreed"
 
 
Team:
Sue and David
 
 
 

Review 10 Mar 2021
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Freehold semi-detached three bedroom house with garage, garden and parking in Wymondham

"I found all the staff that I dealt with to be helpful, friendly and patient."
 
 
Team:
Debbie and Sue
 
 
 

Review 26 Feb 2021
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, Norwich

"Abby kept in touch with us through the whole process and was a lifeline when we couldn't get an update from our own agent. Abby was always jolly and positive and worked really hard to keep our stress levels down when things went a bit pear-shaped for a short while.
Although Abby was working for our Seller, rather than us as the Buyer, she was tireless in making it all come together eventually, in what is a challenging market during lockdown.
We really cannot praise Abby highly enough."
 
 
Team:
Abby Palmer
 
 
 

Review 17 Feb 2021
Not Recommended by customer in SG14
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom new build in Norfolk.

"We had a truly dreadful experience with Warners, specifically Abby, and would recommend avoiding at all costs. The initial viewing and handling of our offer was fine, albeit there wasn’t much that needed doing. We had our offer on the new build accepted once we had a buyer, and paid the deposit.

Unfortunately we lost our buyer and informed Warner’s straightaway. We had earlier been told that if this happened we would be given some time to find a new buyer, but instead the property we were buying was put back on the market the same day. We were, however, told that if we could find a new buyer, our original agreement (price, conditions) would be honoured. However, this turned out to be another untruth.

We found a new buyer within three working days and immediately rang Abby to re-reserve the house. We were told that in fact there was another viewing that day. After further calls went unanswered, we eventually got through to Abby later that day and were informed that the person viewing that day had subsequently made an offer that had been accepted. It is pretty clear that we were just leverage to use against the new buyer.

We therefore lost the house we had had reserved for three months. We had chosen all the fittings, had travelled a four hour round trip to check progress numerous times, and spent significant sums on solicitor fees that we won’t get back. We were strung along and told whatever suited the agent and building company at the time, no matter what the truth was.

I would advise all potential buyers to avoid Warners at all costs, and not to believe anything you are told by them."
 
 
Team:
Abby Palmer
 
 
   Business Reply:
Following the comments made by Mr. B, having spoken to both my negotiator, Abby and my developer client, I would make the following response.

When Mr. B informed Abby that his chain had collapsed, he also asked for his deposit to be returned. Our client immediately complied and returned the deposit, in full, without asking for administration charges. In doing this, our client felt that any obligation to Mr. B were severed and he instructed Abby to remarket the property at a higher asking price.

We had immediate interest from able buyers requesting a viewing which was arranged.

On the day that Mr. B advised us he had resold his property, the second viewer made an offer close to the new increased asking price. Before we could speak to our clients, who are three individuals, the new prospective buyers, upon reflection, increased their offer to the full new asking price. We approached our clients for instruction, and they decided to proceed with the new buyers at the higher price.

Abby had the unfortunate task of informing Mr. B of our client’s decision. Abby did suggest they might consider increasing their offer but was told this was not an option.

In speaking to my client, he has said that had Mr. B not requested his deposit returned, he would have possibly allowed him time to try and resell. Whilst we understand the upset and disappointment felt by Mr. & Mrs. B, we can only say Abby, at all times, acted upon our client’s instructions and for herself would have been happy to have been able to sell to them.

Abby is a respected and well liked member of my staff and we regularly receive commendations and thanks to her from buyers.
 

Review 20 Dec 2020
Recommended by customer in Nr18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached in Wymondham- my late mother’s house near the police station

"Debbie Copeman the sales manager gave a very professional service and appraisal of the house from the first phone call making the appointment. She stood out way above the other estate agents we interviewed with her quiet confidence, excellent local market knowledge and guidance in the sales approach. She produced quality prospects and her and the office team quickly picked up on and prevented rogue enquiries /attempts to gain access to the property.
Easy to talk to and in no hurry to talk down the acceptable price to speed up the sale. Debbie and the office team quick to respond to phone messages and emails when not in the office.
Sale handled and progressed very smoothly .
Kept us informed of prospects and viewings
Warner’s appointed end of February 2020 sale completion 1st week December. Excellent"
 
 
Team:
Debbie,Sue, two David’s
 
 
 

Review 11 Dec 2020
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in rural location.

"Warners, and Debbie and Sue in particular at the Wymondham branch were always courteous, friendly and professional at all times. I was kept well informed and considering it was all done during a pandemic I was more than happy with the service I received throughout the process."
 
 
Team:
Debbie, Sue and Graham
 
 
 

Review 10 Nov 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bungalow situated in Wymondham Norfolk The property was built in the 1960''s. The property is in sound condition but needs updating.

"I am completely satisfied with all the effort put in to the transaction
by Mr Warner and Mrs Etheridge.
The sale took longer than expected due to prospected purchasers being let down by their purchasers.
I was kept informed all along with developments as they proceeded."
 
 
Team:
Mr David Warner and Mrs Sue Etheridge
 
 
 

Review 10 Nov 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern bungalow in Wymondham

"Abby Palmer was excellent throughout the process. We had complete confidence in her."
 
 
Team:
We saw a few people but really liked Abby Palmer and she was the one who went the extra mile for us and kept us informed.
 
 
 

Review 7 Nov 2020
Not Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow

"It was rather unusual circumstances as Warners were the local agent engaged by a distant agent. Once offer accepted property was still being advertised FOR SALE despite requests to change it to STC.

In some respects I feel that staff weren't interested in liasing with the other agents. Whilst the purchase was going through there were staff shortages at times owing to sickness which didn't help. Having said that the staff were helpful in making keys available (with consent of other agents)after Contracts were exchanged. Unfortunately on completion there was a delay as a report was needed before keys could be released even though the money had been transferred"
 
 
Team:
Debbie Sue Gill
 
 
 

Review 3 Nov 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold my nans two bed bungalow in wymondham through Warners

"From the start of the process Debbie and Sue were friendly/approachable and yet always professional.

They were always prompt in replying to any queries I had and it seemed that no query was too much hassle to chase up. Liasing with buyers solicitors frequently to check up on hold ups/exchange dates and completion acting on behalf of my brother and I who's hands were tied as in the hands of probate.

In fact they knew and done more than the solicitors acting on behalf of my nans estate.

Debbie was clear at the beginning of evaluation for probate re the process and their fees.

Sue was always on the end of a phone or email to assist with the negotiations re price and her experience of the area and similar aged properties guided my brother and I into accepting an offer very quickly despite lockdown.

"
 
 
Team:
Sue and Debbie from wymondham Warners office
 
 
 
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