Carter Jonas - Sales

82 Micklegate
York
North Yorkshire
YO1 6LF

Estate Agents

Listed under:  Estate Agents
89% recommended   Rating Carter Jonas - Sales 9/100
9 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 9 reviews since 2011
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 8.6/10 Knowledgeable Rating 8.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We found the sales person to be efficient, friendly, resourceful and extremely competent. Altogether we received a very professional service, way above the standards we experienced with other estate ...."   more
 
" Sales negotiator very helpful, friendly and informative. Helped to get answers to questions from the vendor. Worked quickly."   more
 
" We were very happy to choose Carter Jonas, and were very satisfied with their performance. The sale and purchase have all gone very well. We are very happy to always recommend Carter Jonas! We brough...."   more
 
" Very happy with the service and used cJ several times before for my employer"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 57%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 25%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 40%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 75%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 3
happy 2
helpful 4
informed 2
negotiator 2
professional 4
questions 2
sales 3
service 3
Altogether 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Apr 2014
Recommended by customer in YO61
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage in Wass

"We found the sales person to be efficient, friendly, resourceful and extremely competent.
Altogether we received a very professional service, way above the standards we experienced with other estate agents."
 
 
Team:
Louise Hirst
 
 
 

Review 8 Apr 2014
Recommended by customer in YO17
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached farmhouse with land near Malton, North Yorkshire

"Sales negotiator very helpful, friendly and informative. Helped to get answers to questions from the vendor. Worked quickly."
 
 
Team:
Jo Hollins
 
 
 

Review 6 Apr 2014
Recommended by customer in YO62
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New town house, end of cresent of five houses.

"We were very happy to choose Carter Jonas, and were very satisfied with their performance. The sale and purchase have all gone very well. We are very happy to always recommend Carter Jonas!
We brought our last house through Carter Jonas, and they were very professional, and helpful!











"
 
 
Team:
Angela Brader, Edward Stoyle, Louise, Claire
 
 
 

Review 3 Apr 2014
Recommended by customer in YO61
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi cottage in rural village

"Very happy with the service and used cJ several times before for my employer"
 
 
Team:
Angela Bradey and Louise Hirst
 
 
 

Review 13 May 2011
Not Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lodge house with coach house & barn set in 7 acres.
 

"I think the service was poor as they was client led. They incorrectly led the client into a face 7 pretence having a work on effect for them and us. in my opinion they came across weak and unprofessional caused themselves problems."
 
 
 
 
 
 

Review 28 Apr 2011
Recommended by customer in YO62
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house, in North Yorkshire village in Howardian Hill (AB). Built of stone with roof and exposed post & beam oak frame internally. Contemporary open plan design to ground floor.
 

"Kept informed on a regular basis of status of enquiries. Gave good feedback after viewings. Negotiated at length with prospective buyer to assess his situation in endeavouring to secure an offer. Always very professional and friendly understanding any questions passed to them with a personal feel."
 
 
 
 
 
 

Review 14 Apr 2011
Recommended by customer in YO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
6 bedroom detached house 1950 brick built with extensions, large nature gardens & orchard. 10 acres of land to grass near York.
 

"Very professional, very helpful. The buyers claimed they didn’t know it was on the market until they were looking at another nearby property with the same agent & then found it on the agents web-page bit odd."
 
 
 
 
 
 

Review 13 Apr 2011
Recommended by customer in YO13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached stone built farmhouse with holiday cottage annexe and indoor pool. Scalby, NR Scarborough North Yorkshire.
 

"Excellent in every way especially office staff / sales negotiator. We were kept informed of all developments which was very helpful."
 
 
 
 
 
 

Review 13 Apr 2011
Recommended by customer in YO32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in York.
 
 
 
 
 
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