Hudson Moody - Sales

58 Micklegate
York
North Yorkshire
YO1 6LF

Estate Agents

Listed under:  Estate Agents
82% recommended   Rating Hudson Moody - Sales 8.4/100
11 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.4 /10 Overall Rating 8.4/10
Based on 11 reviews since 2009
 
 
 
Professional 8.2/10 Professional Rating 8.2
The firm acted professionally at all times
 
Knowledgeable 8.5/10 Knowledgeable Rating 8.5
The firm showed a good knowledge of local market conditions
 
Friendly 8.6/10 Friendly Rating 8.6
The staff are friendly and give clear and helpful information
 
Helpful 8.2/10 Helpful Rating 8.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The staff was rude talked to me as though I was a nobody. I nearly put the phone down on them. The first time I rang their attitude throughout was unprofessional. I ran over 300 staff I would not hire...."   more
 
" Clive at the York office made the whole house moving experience easier. He was always helpful and remained calm when things weren’t straight forward and he helped by offering advice on matter that I w...."   more
 
" We had used this company over 10 years ago and very happy with the service then. Very happy this time. Rory was / is a very pleasant man with a good manner not pushy but clearly business like and prof...."   more
 
" We had excellent service from Hudson Moody at all times."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 62%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 75%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 75%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
good 2
happy 3
Moody 2
professional 3
sale 2
service 4
(they 1
10/10 1
advice 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Aug 2014
Not Recommended by customer in YO32
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow. Quiet area.
 

"The staff was rude talked to me as though I was a nobody. I nearly put the phone down on them. The first time I rang their attitude throughout was unprofessional. I ran over 300 staff I would not hire any of them."
 
 
 
 
 
 

Review 20 Aug 2014
Recommended by customer in YO19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi – detached cottage in main street, village location.
 

"Clive at the York office made the whole house moving experience easier. He was always helpful and remained calm when things weren’t straight forward and he helped by offering advice on matter that I would consider beyond estate agents duties. 10/10"
 
 
 
 
 
 

Review 10 Aug 2014
Recommended by customer in YO32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed bungalow
 
 
 
 
 

Review 10 Aug 2014
Recommended by customer in YO1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A one bedroomed flat that was sold to the sitting tenant Hudson moody handled the price discussions and negotiations.
 

"We had used this company over 10 years ago and very happy with the service then. Very happy this time. Rory was / is a very pleasant man with a good manner not pushy but clearly business like and professional. Well done."
 
 
 
 
 
 

Review 5 Aug 2014
Recommended by customer in YO23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace in York
 

"We had excellent service from Hudson Moody at all times."
 
 
 
 
 
 

Review 2 Aug 2014
Recommended by customer in YO19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached period cottage in Wheldrake, York

"I have been working with them for some years, but in view of market conditions, the house did not sell. When I decided to put the house back on the market, I was more than happy to instruct Hudson Moody again. They know the property and we have a good relationship.I always felt that they had done everything possible to try and sell the property, with regular updates and feedback on potential buyer's comments.
I live overseas and so selling the property was a major challenge from long distance, but they went above and beyond to solve each and every obstacle. I couldn't have done it without them. Nothing was too much trouble and I am forever grateful for their support."
 
 
Team:
Pam Potts, Clive, Rory
 
 
 

Review 24 Jul 2009
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Felt that the agent was more interested in concluding a deal, not convinced they protected my interests as much as they should have."
 
 
 
 
 
 

Review 13 Jul 2009
Recommended by customer in YO41
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Genually very happy. The only negative was that I would have liked the second person offers (it was same the 3rd offer & to have knows mind was still for sale (they had difficulty selling)."
 
 
 
 
 
 

Review 8 Jul 2009
Recommended by customer in YO30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very friendly service. Very approachable and professional."
 
 
 
 
 
 

Review 7 Jul 2009
Recommended by customer in YO26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I sold a 3 bedroomed semi-detached house and moved to a 2 bedroomed semi-detached bungalow.
 

"I received excellent & professional service in both the sale and purchase. Special mention must be made to Weldon ashbury who kept me informed at every stage and made the process run smoothly throughout. I felt that she want that extra mile to help me and it was very much appreciated."
 
 
 
 
 
 

Review 4 Jul 2009
Recommended by customer in YO30
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Modern 1st floor flat.
 
 
 
 
 
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