Ushers Estate Agents - Sales

96 High Street
Carshalton
Surrey
SM5 3AE

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Ushers Estate Agents - Sales 8.8/100
27 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
8.8 /10 Overall Rating 8.8/10
Based on 27 reviews since 2004
 
 
 
Professional 8.8/10 Professional Rating 8.8
The firm acted professionally at all times

 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions

 
Friendly 8.8/10 Friendly Rating 8.8
The staff are friendly and give clear and helpful information

 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" The property was originally priced at £350,000 - in my opinion for maximum client throughout. The owner would not accept anything below £360,000, therefore the original market price was too low. The e...."   more
 
" I found their property details clear on the website. I used check my move and found it very use. Would go back to them again."   more
 
" I have always found Ushers Estate Agents professional and courteous, and I find that when I call the office everyone seems to be in the loop and knows what is going on."   more
 
" Ushers provided a friendly, businesslike yet personal service. Ushers listened, gave good practical advice and worked hard to sell the property at the right price. Straight forward dealing with no fus...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 83%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 93%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 93%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 93%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 86%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 71%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 93%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attitude 2
customer 2
dealings 2
efficient 2
Estate 4
excellent 5
friendly 5
good 3
helpful 5
positive 2
professional 8
promptly 2
property 5
recommend 3
selling 4
service 9
Ushers 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Apr 2014
Not Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, semi detached mock tudor house on a fairly busy road in Carshalton. The property has been extended on the ground floor with the living room, dining area and kitchen being open plan.
 

"The property was originally priced at £350,000 - in my opinion for maximum client throughout. The owner would not accept anything below £360,000, therefore the original market price was too low. The estate agent then facilitated a negotiated on the price as the owner then changed his mind and wanted £370,000. I think Ushers could have done much more to manage the process of completion. We completed at 11am. But the seller did not vacate the property until 9 am. This meant I had a 10 hour wait to move in. There was no process to exchange keys – I had to collect from the seller. One month on and the seller still has personal effects to remove from my property."
 
 
 
 
 
 


Review 21 Feb 2014
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor ex local authority 2 bed flat, set on 2 floors.
 

"I have always found Ushers Estate Agents professional and courteous, and I find that when I call the office everyone seems to be in the loop and knows what is going on."
 
 
 
 
 
 


Review 21 Feb 2014
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom house Carshalton Beeches in need of some modernised.
 

"I found their property details clear on the website. I used check my move and found it very use. Would go back to them again."
 
 
 
 
 
 


Review 18 Feb 2014
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 4 bedroom house on main road. Property was empty as a result of bereavement.
 

"Ushers provided a friendly, businesslike yet personal service. Ushers listened, gave good practical advice and worked hard to sell the property at the right price. Straight forward dealing with no fuss."
 
 
 
 
 
 


Review 17 Feb 2014
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace ex GLC.
 
 
 
 
 


Review 17 Feb 2014
Recommended by customer in CR4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom, purpose built flat overlooking the river.
 

"Great service with a key main contact who always responded promptly to my emails. Really pleased with service."
 
 
 
 
 
 


Review 14 Feb 2014
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 Feb 2014
Recommended by customer in SM1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed roomed end of terrace Sutton.
 

"Ushers acted for me – selling my property. They were professional at all times – maintained on active communication throughout the transaction – helpful – supportive – excellent customer service at all times."
 
 
 
 
 
 


Review 11 Feb 2014
Recommended by customer in CR4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor apartment (top floor) private estate, use of left space, overlooking scenic river view.
 

"Was very professional, had indepth knowledge of local area, replied to my calls and questions promptly throughout sale and kept me updated. From the very first time I walked into Ushers office I felt relaxed and confident in the positive and professional attitude they had towards selling my property."
 
 
 
 
 
 


Review 29 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I would certainly recommend (& have done) Ushers Estate Agents to anyone buying & selling a property. They “bent over backwards” to get me the exact property I wanted. They kept me informed at all times & have been friendly, helpful but professional in their dealings. They even directed me to an excellent builder who is making this property into my dream home. The property I sold was only on the market about a week & the buyer waited until I was suited. Their charges are much less than their competitors & service they provide is second to none. One very satisfied customer."
 
 
 
 
 
 


Review 22 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Do not recall whether or not the last question was asked possibly as we achieved the asking price. The service received was excellent and friendly. Found the company to be very honest this was particularly evidenced when confirming the accuracy of the draft particulars."
 
 
 
 
 
 


Review 20 Nov 2006
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Nov 2006
Recommended by customer in SM6
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional firm, kept me up to date on information regarding the purchase, kept very positive attitude."
 
 
 
 
 
 


Review 15 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A pleasure to do business with this firm!"
 
 
 
 
 
 


Review 15 Nov 2006
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace excellent condition.
 

"Ushers estate agents were always polite, professional and informative."
 
 
 
 
 
 


Review 9 Nov 2006
Recommended by customer in SM5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 26 Aug 2004
No Recommendation by customer in SM6
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 

"Helpful company and efficient."
 
 
 
 
 
 

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