Shinerocks - Sales

4 Russell Hill Road
Purley
Surrey
CR8 2LE

Estate Agents

Listed under:  Estate Agents
88% recommended   Rating Shinerocks - Sales 8.5/100
16 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 8.5 /10 Overall Rating 8.5/10
Based on 16 reviews since 2008
 
 
 
Professional 8.4/10 Professional Rating 8.4
The firm acted professionally at all times
 
Knowledgeable 8.6/10 Knowledgeable Rating 8.6
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8/10 Helpful Rating 8.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Knowledgeable agent, very happy, thanks!"   more
 
" Showed a positive but realistic attitude towards the very difficult market conditions prevailing at present. Worked hard to achieve a sale for us, with many viewings, and honest feedback from potentia...."   more
 
" I found Shinerocks poor at communication. At one point it was suggested the property could be purchased for a certain price. This was offered and the next we knew the price had increased and the prope...."   more
 
" This agent acted vigorously throughout the 9 months + it took to sell the property. His advice was telling and upon following it, we sold it."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 29%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 20%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 20%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 2
business 2
difficult 2
estate 2
Excellent 2
market 2
professional 4
property 2
run 2
Shinerocks 4
website 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Nov 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 2 Nov 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Knowledgeable agent, very happy, thanks!"
 
 
 
 
 
 

Review 29 Oct 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Built in 1962 to good standard. Loft conversion (formally 2 bed bungalow) and annex.
 

"Showed a positive but realistic attitude towards the very difficult market conditions prevailing at present. Worked hard to achieve a sale for us, with many viewings, and honest feedback from potential buyers."
 
 
 
 
 
 

Review 23 Oct 2008
Not Recommended by customer in CR2
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Shinerocks poor at communication. At one point it was suggested the property could be purchased for a certain price. This was offered and the next we knew the price had increased and the property had been ‘sold’ to someone else. A week or two later we got a call saying it was sack on the market – if we upped the offer. We didn’t but still got the property."
 
 
 
 
 
 

Review 23 Oct 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 21 Oct 2008
Recommended by customer in CR0
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1920's brick built.
 

"This agent acted vigorously throughout the 9 months + it took to sell the property. His advice was telling and upon following it, we sold it."
 
 
 
 
 
 

Review 20 Oct 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Well run, professional local agents. Good website for visitors."
 
 
 
 
 
 

Review 15 Oct 2008
Recommended by customer in CR2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service! We chose the best agents in the area – no doubt at all. In a difficult climate – they were the business!"
 
 
 
 
 
 

Review 14 Oct 2008
Recommended by customer in TN21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Shinerocks acted very professionally, however they could include a statement in their terms of business contract to reflect the OEA involvement."
 
 
 
 
 
 

Review 14 Oct 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Wing of character 1920s farmhouse.
 

"Shinerocks were very professional and better than all other estate agents we experienced."
 
 
 
 
 
 

Review 14 Oct 2008
No Recommendation by customer in CR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 14 Oct 2008
Recommended by customer in CR2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Oct 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Shinerocks are a very professional agent."
 
 
 
 
 
 

Review 11 Oct 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian detached house with six bedrooms.
 

"Very efficient estate agents – well run and everyone works together in a team. All members of the team are always aware of your situation and any new developments. Very professional in all negotiating and progress checking of sales is outstanding – great attention to detail. Excellent website."
 
 
 
 
 
 

Review 11 Oct 2008
Recommended by customer in CR2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Oct 2008
Recommended by customer in CR8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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