"This being the first property I have purchased understandably I had concerns about what to do and how to do things. I viewed 2 other properties the same day as this and found the agent, Pearsons, the best and most professional. During the sale and offers being made etc I found the person dealing with my purchase to be helpful, confident, informative and very professional. Sorry, I’m really good with faces and not names."

"Could have advertised property more – although requested not take off market at last offer for sale board sand offer accepted, initially sale board badly placed."

"Compared to other local agents this one was very accurate with a suggested asking price and the actual figure obtained. Excellent property brochure produced. There was always prompt attention to any questions or potential problems during negotiations no hesitation in a positive recommendation of this firm – Pearsons, Romsey."

"Pearsons told us that the original person who wanted to buy our property was a man they had dealt with before and he was reliable. We accepted an offer from him; he withdrew from the sale just before exchange of contracts. It turned out he didn’t have funds in place to complete the purchase if we had known his financial situation we would not have accepted an offer from him. In our eyes he was no more reliable than a person who liked our property but had not put his own on the market yet."

"Not aware of the property ombudsman until sent this form. Scheme should be more widely published."