King and Woolley - Sales

12 New Street
Chipping Norton
Oxfordshire
OX7 5LJ

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating King and Woolley - Sales 8.7/100
15 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 15 reviews since 2008
 
 
 
Professional 8.7/10 Professional Rating 8.7
The firm acted professionally at all times
 
Knowledgeable 8.6/10 Knowledgeable Rating 8.6
The firm showed a good knowledge of local market conditions
 
Friendly 8.8/10 Friendly Rating 8.8
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very happy with service provided."   more
 
" We have always had excellent service from Mr David Hawley & team. so pleased this is the SECOND TIME we have used Mr Hawley to market & sell two of our properties. Family members were also pleased wi...."   more
 
" I found them to be very straight forward, honest and helpful"   more
 
" The property was not left on the market so question 2 is not applicable. Staff were helpful and returned calls and emails promptly."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 78%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 57%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 83%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

helpful 2
K 2
King 2
market 2
Norton 2
property 2
service 3
team 2
Woolley 2
(Chipping 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Dec 2013
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very happy with service provided."
 
 
 
 
 
 

Review 15 Nov 2013
Recommended by customer in OX76
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farmhouse &Field 1.14of acre Farm Building with 0.21 of acre

"We have always had excellent service from
Mr David Hawley & team. so pleased this is the SECOND TIME we have used Mr Hawley to market & sell two of our properties. Family members were also pleased with the service & Mr Hawley,& have said they would definitely instruct David Hawley to market any future properties."
 
 
Team:
Mr David Hawley
 
 
 

Review 14 Nov 2013
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian Cotswold stone terraced house in chipping norton

"I found them to be very straight forward, honest and helpful"
 
 
 
 

Review 13 Nov 2013
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached house in Chipping Norton

"The property was not left on the market so question 2 is not applicable.
Staff were helpful and returned calls and emails promptly."
 
 
Team:
David
 
 
 

Review 11 Nov 2013
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroomed detached house located in Hook Norton, Oxfordshire

"Have known of King & Woolley for many years, and Keith Woolley lives in Hook Norton and he and the team at Chipping Norton know the area extremely well."
 
 
Team:
David Hawley
 
 
 

Review 4 May 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
(1850's period) barn conversion.
 

"We were particularly impressed by the consistently professional level of service received from King & Woolley estate agent (Chipping Norton Branch). We had 2 agents handling the sale of our property and K & W were way ahead of their competitors overall, in every aspect – form initial gathering of property details, through to viewing and nurturing the sal through to completion. They delivered everything they promised plus a bit extra."
 
 
 
 
 
 

Review 13 Mar 2008
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 6 Mar 2008
Not Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"When asking to see the loft inside the house I was asked why I hadn’t made a separate appointment on let the agents know before hand. When phoned say the manager, he told me what ‘he’ thought the measurements were, as if I was serving an inconvenience. I found the staff very unprofessional and felt very conscious of my Irish heritage."
 
 
 
 
 
 

Review 23 Feb 2008
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"At every stage, all the developments were explained to us thoroughly. We were made to feel that nothing was too much trouble and an understanding ear was ready to listen."
 
 
 
 
 
 

Review 22 Feb 2008
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Feb 2008
Recommended by customer in EX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Feb 2008
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Feb 2008
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Feb 2008
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 12 Feb 2008
Recommended by customer in OX7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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