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Good Practice
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
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Quote: 100%
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Before starting work, did the garage explain the separate charges for labour, materials and VAT?
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Timing: 100%
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Before starting work, did the garage explain when the vehicle will be ready for collection?
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Payment: 100%
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Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
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Reliable: 100%
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During the work, did the garage keep its promises about costs, timing etc?
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Invoice: 100%
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On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
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Guarantee: 100%
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On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
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Next service: 100%
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On completion, did the garage give you information about when the next service is due, or other work needed?
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You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
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