Bryan Swales Auto Repairs Ltd

Station Yard, Oakwell Road
Castle Douglas
Dumfries & Galloway
DG7 1LA

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating Bryan Swales Auto Repairs Ltd 9.9/100
8 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 8 reviews since 2018
 
 
 
Servicing 9.9/10 Servicing Rating 9.9
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.9/10 Repairs Rating 9.9
The garage identifies faults and corrects them successfully
 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" For sure this is a garage you can trust! Bryan Swales is extremely knowledgeable on all things auto and genuinely goes the extra mile to ensure customer satisfaction, ably assisted by his team of tech...."   more
 
" A great customer service as usual for my MOT. Friendly, professional and accommodating, and it was great to be able to 'work from home' whilst waiting for a short time in the reception area."   more
 
" Superb experience at this garage. The staff were very pleasant and had excellent knowledge and made us feel happy to trust them.They communicated very well and kept us up to date with the service and ...."   more
 
" Great Garage"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

customer 2
excellent 2
garage 3
great 3
reception 2
service 3
trust 2
able 1
ably 1
accommodating 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Apr 2024
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bryan Swales Auto Repairs is our ''go to'' garage for both our cars for service, repair and MOTs. We have been dealing with this garage for a number of years where they have always provided excellent, reliable work

"For sure this is a garage you can trust! Bryan Swales is extremely knowledgeable on all things auto and genuinely goes the extra mile to ensure customer satisfaction, ably assisted by his team of technicians and not to forget Isla on reception who is a great asset! Judging by the number of different makes of cars and vans they deal with, from high end to modest run arounds, there isn't a vehicle they couldn't sort out and have it running at peak performance!"
 
 
Team:
Bryan Swales and Isla
 
 
 

Review 18 Apr 2024
Recommended by customer in DG71
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT

"A great customer service as usual for my MOT. Friendly, professional and accommodating, and it was great to be able to 'work from home' whilst waiting for a short time in the reception area."
 
 
Team:
Bryan and Isla... oh and the 'cleaner' :)
 
 
 

Review 22 Jul 2022
Recommended by customer in DG73
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service and MOT plus MOT repairs

"Superb experience at this garage. The staff were very pleasant and had excellent knowledge and made us feel happy to trust them.They communicated very well and kept us up to date with the service and outstanding work. Overall very happy and use them again"
 
 
Team:
Isla, Bryan Swales and Big Dave
 
 
 

Review 19 Jul 2018
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great Garage"
 
 
 
 
Team:
Bryan Kieran
 
 
 

Review 13 Jul 2018
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of timing belt.
 

"Work completed satisfactorily and to a high standard. "
 
 
 
 
Team:
Bryan
 
 
 

Review 13 Jul 2018
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Bryan
 
 
 

Review 12 Jul 2018
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rear break calliper and associated work.
 

"As ever the work and service was excellent it is just a pity DLG council's work at road maintenance is so poor that the work was needed. "
 
 
 
 
Team:
Bryan
 
 
 

Review 12 Jul 2018
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Bryan Kieran
 
 
 
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