Annfield Road Motors

Unit 9, South Grove Works, Lower Pleasance
Dundee
Angus
DD1 5QU

Garage Services

Listed under:  Garage Services / Car Servicing
97% recommended   Rating Annfield Road Motors 9.6/100
62 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 62 reviews since 2005
 
 
 
Servicing 9.5/10 Servicing Rating 9.5
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.7/10 Repairs Rating 9.7
The garage identifies faults and corrects them successfully
 
Advice 9.7/10 Advice Rating 9.7
The staff are friendly and give clear and helpful information
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Fantastic service, worked carried very professional. Would recommend to friends."   more
 
" Very efficient Very polite Very helpful- car was fixed and ready for collection on time."   more
 
" Very happy with the service I received and work was done on time and to an excellent standard."   more
 
" Annfield Road Motors is what I call a real garage - can fix/repair any time of car."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 96%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 96%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 95%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 98%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 81%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 85%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Annfield 5
Best 2
Brilliant 2
car 4
class 4
competitive 2
customer 2
Delighted 2
efficient 2
excellent 12
fair 3
friendly 4
garage 7
Good 11
happy 6
helpful 3
Motors 4
pleasant 2
possible 2
prices 4
professional 3
quality 2
reasonable 2
reliable 4
Road 5
service 26
services 2
standard 2
taxi 2
try 2
Usual 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Mar 2019
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service and MOT
 

"Very happy with the service I received and work was done on time and to an excellent standard."
 
 
 
 
 
 

Review 25 Mar 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Needed new back box on exhaust- Phoned garage as exhaust fell down- repair man came and tied it up till we got to garage. Then repaired car.
 

"Very efficient
Very polite
Very helpful- car was fixed and ready for collection on time."
 
 
 
 
 
 

Review 25 Mar 2019
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
M.O.T and repairs and parts
 

"Fantastic service, worked carried very professional. Would recommend to friends."
 
 
 
 
 
 

Review 20 Mar 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot and 2 tyres
 

"Good bunch of lads mounted on my car while work was done. No issues with the services."
 
 
 
 
 
 

Review 20 Mar 2019
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service and MOT
 

"Annfield Road Motors is what I call a real garage - can fix/repair any time of car."
 
 
 
 
 
 

Review 20 Mar 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT and Repairs
 

"Good service and easy to understand"
 
 
 
 
 
 

Review 14 Mar 2013
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service (diesel astra van) & fit new front anti roll bar drop link.
 

"Excellent pleasant service at competitive prices from Blackness Vets Brook street Dundee."
 
 
 
 
 
 

Review 23 Nov 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Engine service. (Oil change, Fuel fitter change)
 
 
 
 
 

Review 23 Nov 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Oil change.
 
 
 
 
 

Review 7 Nov 2012
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good garage work, also value for money. 10 out 10."
 
 
 
 
 
 

Review 22 Oct 2012
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Sensor faulty & required new front exhaust pipe as amazing to exhaust!
 

"Usual excellent service done in a pleasant manner and cost effective – reasonable labour charges. Will undoubtedly use again (have!) and inform colleagues/friends."
 
 
 
 
 
 

Review 11 Oct 2012
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service."
 
 
 
 
 
 

Review 27 Sep 2012
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good service."
 
 
 
 
 
 

Review 31 Aug 2012
Recommended by customer in PH2
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit taxi meter. Fit interior light.
 

"Helpful and friendly."
 
 
 
 
 
 

Review 30 Aug 2012
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace wheel bearing. Replace rear discs and pads. Replace hard brake cable.
 

"Very happy with service from ARM. Always have confident that work is carried out well and that no more work than necessary is recommended."
 
 
 
 
 
 

Review 29 Aug 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 8/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 7 Jul 2012
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Taxi.
 

"Debed, Flywheel, count, seals. Eeon Cables."
 
 
 
 
 
 

Review 5 Jul 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 7/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 7/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good price"
 
 
 
 
 
 

Review 15 Jun 2012
Not Recommended by customer
 
 
Satisfaction Ratings
 
Advice 2/10
The staff are friendly and give clear and helpful information
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
Taxi fitting meter / roof sign, interior light.
 

"Total bill £208 panel not replaced general attitude not professional."
 
 
 
 
 
 

Review 21 May 2012
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit new rear side front coil spring.
 

"Excellent service & friendly."
 
 
 
 
 
 
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