Where reputations count.
Robert Black and Son - Servicing
77 Hope Street
Inverkeithing
Fife
KY11 1LN
Garage Services
Listed under:
Garage Services / Car Servicing
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About Us |
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| Reputations are not built overnight | ||
| In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story. | ||
| Good Practice | ||
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. |
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| Quote: 100% | ||
| Before starting work, did the garage explain the separate charges for labour, materials and VAT? | ||
| Timing: 100% | ||
| Before starting work, did the garage explain when the vehicle will be ready for collection? | ||
| Payment: 100% | ||
| Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)? | ||
| Reliable: 100% | ||
| During the work, did the garage keep its promises about costs, timing etc? | ||
| Invoice: 100% | ||
| On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT? | ||
| Guarantee: 100% | ||
| On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)? | ||
| Next service: 100% | ||
| On completion, did the garage give you information about when the next service is due, or other work needed? | ||
| You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on. | ||
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Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
cars 2
helpful 2
Black 1
bought 1
confidence 1
consistently 1
continue 1
fault 1
friendly 1
getting 1
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| These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Reviews that match your Budget | ||
| There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs. | ||
| This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need. | ||
| Customer Reviews | ||
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