Grahame Gillis Auto Repairs Ltd

Whittington Garage, Stoke Ferry Whittington
Kings Lynn
Norfolk
PE33 9TF

Garage Services

Listed under:  Breakdown Recovery, Garage Services / Car Servicing, MOT Testing, Tyres Supply and Fitting
100% recommended   Rating Grahame Gillis Auto Repairs Ltd 9.8/100
109 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 109 reviews since 2011
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully
 
Advice 9.9/10 Advice Rating 9.9
The staff are friendly and give clear and helpful information
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Amazing, lovely, honest garage if all garages were like this life would be so much easier. A credit to the motor industry. "   more
 
" This garage is a delight to deal with. Pleasant and helpful staff in the office, and the mechanics are always obliging. They will always help at short notice if necessary. Their charges are always rea...."   more
 
" Excellent customer service and work done."   more
 
" Once again, a fabulous service from Graham Gillis Auto Repairs. A great friendly business, always happy to help, above and beyond service, very lucky to have this local service, treated a lot better ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 99%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 99%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 99%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 89%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 96%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 3
Auto 9
Best 6
Brilliant 5
business 5
car 16
charges 4
cheerful 3
class 6
customer 8
efficient 4
Excellent 16
explained 3
extremely 7
family 3
Fantastic 3
friendly 28
garage 23
Gillis 12
good 16
Graham 16
happy 13
help 6
helpful 25
highly 5
honest 9
informed 4
just 3
like 3
looked 3
money 5
necessary 3
needed 3
nice 4
notice 3
parts 4
people 4
Pleasant 3
polite 5
possible 5
prices 5
reasonable 10
recommend 12
Reliable 8
Repairs 11
satisfied 7
service 36
standard 6
Trustworthy 5
value 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2020
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Battery and alternator problem.
 

"Amazing, lovely, honest garage if all garages were like this life would be so much easier. A credit to the motor industry. "
 
 
 
 
Team:
Kim Graham Glenda
 
 
 

Review 21 Oct 2019
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Winter check-up and service, including oil change.
 

"This garage is a delight to deal with. Pleasant and helpful staff in the office, and the mechanics are always obliging. They will always help at short notice if necessary. Their charges are always reasonable or often lower than expected. "
 
 
 
 
Team:
Glenda
 
 
 

Review 26 Sep 2019
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service
New battery
New filters
2 hrs and work.
 

"Excellent customer service and work done."
 
 
 
 
 
 

Review 8 May 2019
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New brake pad 8 fitted
 

"Once again, a fabulous service from Graham Gillis Auto Repairs.
A great friendly business, always happy to help, above and beyond service, very lucky to have this local service, treated a lot better than in a large dealership.
Well done to all."
 
 
 
 
Team:
Hamilton
 
 
 

Review 7 May 2019
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
1st MOT - Serviced too. Suzuki Vitara
 

"Brilliant, faultless service all round. Used genuine parts only what was needed - not just done to gain more money from us! Very friendly staff. Will always use them for our needs.!"
 
 
 
 
 
 

Review 29 Apr 2019
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 7/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
M.O.T
Fit new pads and discs on rear
 

"All employees friendly.
The two young ladies on reception very friendly and helpful. They are the first people you meet and give a very good impression. (Give them a pay rise)
"
 
 
 
 
 
 

Review 1 Feb 2018
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit new tyre.
 

"Very efficient friendly nothing to much trouble.
Finding up a flat first thing in the morning is stressful enough we pumped the tyre up and I went to our local garage they put my mind at rest straight away and looked at it there and then.
Puncture could not be fixed - tyre ordered and fitted same day.
Brilliant.
Will use again."
 
 
 
 
 
 

Review 15 Sep 2017
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Problem with tyre. They worked 'out of normal hours' to ensure that I had a new tyre and that my spare was OK!
 
 
 
 
 

Review 3 Jul 2017
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot service fix a bunch of stuff.
 

"Fantastic value!
Super friendly service!
Thoughtful management extremely happy! smooth and easy process."
 
 
 
 
 
 

Review 2 May 2017
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot
Service
Bodywork repairs.
 

"All work was camed out to the highest standard. I am extremely satisfied with the service I received. Nothing is too much trouble for the staff."
 
 
 
 
 
 

Review 10 Mar 2017
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit 2 new tyres, balance wheels, change front wheels to new.
 

"5 star service.
We would not take our cars(2) anywhere else. Graham goes out of his way to help with possible reduction in cost, to the point of fabricating power steering oil, coolant pipes."
 
 
 
 
 
 

Review 24 Jan 2017
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Car and van servicing.
 

"I have had both my car and van serviced at Grahame Gillis Autos. I would recommend them wholeheartedly for these knowledge, reliability, trendlyness and there exceptional value for money on labor and parts."
 
 
 
 
 
 

Review 9 Jan 2017
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went in as heater not working. they tried thermostat but it turned out to be head gasket. Re quoted price.
 

"Good communication, Loaned courtesy car. Kept informed on progress. "
 
 
 
 
 
 

Review 11 Aug 2016
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 5/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot
 

"Excellent service arranged at short notice. "
 
 
 
 
 
 

Review 26 Jul 2016
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace water pump and pulley system. Replace plugs.
 

"All staff are extremely helpful and go over and above basic customer service always. They are honest, straight to the point and keep you informed all of the way. Best garage I have used. (I have been driving 27 yrs!)."
 
 
 
 
 
 

Review 4 Jul 2016
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
2 new tyres plus new battery and general service.
 

"I really like the way they include their young staff. Couldn't be happier. Work completed as promised. Very nice people in the garage as they are the only garage now in the area. I am very pleased altogether to have them locally."
 
 
 
 
 
 

Review 23 Jun 2016
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted new cambelt water pump, boost pipe seal.
 

"Problems clearly described - before done and after work finished, very courteous throughout the transaction."
 
 
 
 
 
 

Review 19 Apr 2016
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Interim service plus. New tyres.
 

"Staff and owner have an excellent customer care and attitude. Workmanship of a high degree and skill above all I have found this garage/owner to give an honest and trustworthy service."
 
 
 
 
 
 

Review 18 Apr 2016
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace worn ball joint and 3 tyres.
 

"I recommend Graham Gilliss and his Wok colleagues to all my friends as they are extremely reliable and trustworthy."
 
 
 
 
 
 

Review 21 Jan 2016
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit new battery.
 

"Bloody brilliant."
 
 
 
 
 
 
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