Paul Willimott Motor Engineers

Swanton Road
Norwich
Norfolk
NR2 4LR

Garage Services

Listed under:  Garage Services / Car Servicing, MOT Testing
100% recommended   Rating Paul Willimott Motor Engineers 9.9/100
97 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 97 reviews since 2010
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.9/10 Repairs Rating 9.9
The garage identifies faults and corrects them successfully
 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Excellent!"   more
 
" This is the first time I have called upon Paul. He diagnosed the fault and demonstrated his reasoning. He showed me the new part, also the failed wishbone/bush afterwards, charging as quoted. He was h...."   more
 
" This is the first time I have visited this garage. I am always suspicious of garages due to being ripped off in the past. However, this garage was excellent. Paul was friendly, open and honest, and m...."   more
 
" This was the second visit following a very good experience last year. Paul always does an excellent job, is open about charges and honest with his advice about what needs to be done. I have no hesitat...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 99%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 98%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 94%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 97%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 97%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accurate 5
advice 7
advise 4
brilliant 4
business 4
car 20
certainly 4
clear 7
clearly 4
customer 10
definitely 10
efficient 6
engineer 7
excellent 20
experience 4
explained 9
fair 4
family 6
fault 5
fixed 4
friendly 25
friends 9
fully 4
future 5
garage 11
garages 7
good 17
great 9
happy 7
helpful 13
highly 7
honest 23
Ive 4
man 4
mechanic 6
MOT 7
needed 9
Paul 57
problem 6
professional 14
reasonable 6
recommend 17
recommended 9
recommending 6
reliable 15
service 36
trust 7
trustworthy 8
value 8
Willimott 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full Service
 

"Excellent!"
 
 
 
 
 
 

Review 21 May 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Diagnose broking noise, replace wishbone.
 

"This is the first time I have called upon Paul. He diagnosed the fault and demonstrated his reasoning. He showed me the new part, also the failed wishbone/bush afterwards, charging as quoted. He was helpful and friendly, the cost was fair. I will be asking Paul to service and MOT the car later in the year. "
 
 
 
 
Team:
Paul
 
 
 

Review 25 Oct 2021
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had front brake pads changed and discs replaced.
Also had an MOT
 

"This is the first time I have visited this garage. I am always suspicious of garages due to being ripped off in the past.
However, this garage was excellent. Paul was friendly, open and honest, and most importantly trustworthy. I felt at ease with him and knew he was honest. He fitted me in quickly, even though I could see he was fully booked for two weeks, as I needed my car repaired immediately as I was going to use my car for a long journey the next day. He could of easily turned me away but he didn't. The car was fixed and MOT undertaken at a price that was fair and not extreme.
Paul was brilliant and will definitely be returning to him again.
The work was excellent."
 
 
 
 
 
 

Review 11 Jul 2021
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT & repair

"This was the second visit following a very good experience last year. Paul always does an excellent job, is open about charges and honest with his advice about what needs to be done. I have no hesitation in recommending him to everybody I know."
 
 
Team:
Paul Willimott
 
 
 

Review 12 Oct 2020
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I have had my car serviced, break pads replaced and lamp replaced.
 

"Paul is an honest, reliable mechanic. I've always had excellent service from Paul and he is friendly and inexpensive. I have recommended him to all my friends and family."
 
 
 
 
 
 

Review 13 Apr 2020
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repaired broken near side mirror. He was able to restore the damaged one and only charged me for labour. I knew (because I checked on the internet) the new mirror was about £200. He could have charged me £380 and not been honest with me.

Paul Willimott is helpful, straightforward and honest.
 

"This man is a pleasure to do business with helpful, straightforward and honest. He's been looking after my car for several years and I recommend him wherever I can. He is reliable. If he says it will be ready it is - done - waiting for you collect. Good value and quality worship.Just what I want when I'm 76 and need someone to take care of my car. "
 
 
 
 
 
 

Review 8 Apr 2020
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Have not kept any receipts.
 

"Just brilliant so good to be able to trust an honest person.
I could not be more happy with the service I receive. "
 
 
 
 
 
 

Review 15 May 2018
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Exhaust repair, hand brake and brake pads.
 

"Very honest."
 
 
 
 
 
 

Review 8 Mar 2018
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT
Plus pinning front side of car together.
 

"Paul Willimott is the most efficient, honest, friendly and reliable motor engineer of my 60 years as a car owner."
 
 
 
 
 
 

Review 29 Aug 2017
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of near side front coil spring and top suspension mount.
 

"I'd never experienced a broken coil spring before, and was rather alarmed to hear a loud bang. I was very reassured ( and interested !) by the comprehensive explanation of the problem. Very helpful kind and friendly service. Thank you. "
 
 
 
 
 
 

Review 22 Feb 2017
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nearside Spring replacement.
 

"Paul was the most professional motoring engineer I've ever had the pleasure doing business with.


I will certainly use this garage again and spread the good word.

I really liked the fact Paul took the time to show me and explain what was wrong. "
 
 
 
 
 
 

Review 3 Feb 2017
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Winter service.
 

"Consistently reliable and professional service. Very good value for money."
 
 
 
 
 
 

Review 3 Feb 2017
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Spark plugs changed.
 

"Fast and professional and gave me a free diagnostic check."
 
 
 
 
 
 

Review 23 Jan 2017
Recommended by customer in WR2
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot service.
2 new tyres.
 

"Fitted us in really quickly, work all done without any issues.
Thank you for great service yet again."
 
 
 
 
 
 

Review 30 Jul 2016
Recommended by customer in TN17
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair

"Working a long way from home there was a serious problem with the brakes on my car which meant I couldn't drive it all the way home...I was in a bit of a pickle. Paul had it fixed within 24 hours. Competent, efficient, no-fuss and with clear communications - this guy is a trustworthy pair of hands for your car at reasonable cost."
 
 
Team:
Paul Willimott
 
 
 

Review 12 May 2016
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New handbrake cable. Front brake check. Tire check.
 

"Brilliant! A*"
 
 
 
 
 
 

Review 28 Apr 2016
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of front drivers indicator unit and MOT test.
 

"I Found Paul to be very professional and helpful. He carried out the said work on the car to a high standard. I would definitely recommend Paul to my friends and will be using him again."
 
 
 
 
 
 

Review 27 Jan 2016
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
001 suspension component mounting glazed nearside rear outer. 002 seat belt adjustable prescribed area glazed nearside front inner. Friled mot. Replace metal and wire.
 

"I took the car to another garage for mot, but they couldn’t do the repair work required, so on my brother's recommendation I sort advice from Paul. He was very informative and phoned me exactly what was required and estimated the cost to be £190 inclusive and that he could retest and issue an mot cert. I was reassured and confident in Paul to carry out work."
 
 
 
 
 
 

Review 16 Oct 2015
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
10,000 mile B service.
 
 
 
 
 

Review 14 Sep 2015
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mot and bulb replacement.
 

"Great, friendly, honest service - great value for money. No hesitation in recommending to others!"
 
 
 
 
 
 
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