Satisfaction Ratings |
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Quality
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10/10
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The quality of the work was as expected and agreed
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Tidy
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10/10
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There was little disruption and the site was left clear and tidy
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Service
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10/10
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The team was friendly, helpful, considerate and professional
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Value
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10/10
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The price represents value for money
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Show All
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Charges
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Yes
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
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Timing
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Yes
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Before starting work, did the firm explain when the work was expected to start and finish?
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Payment
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Yes
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Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
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Reliable
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Yes
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During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
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Invoice
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Yes
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On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
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Guarantee
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Yes
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On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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Customer Review
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A full whole house for an E.P.C. certificate survey including external and internal measurements of the full house and the attached garage ''extension'' including window type and date of fitment as well as a review of the existing fairly new boiler and heating system. The loft area, which is mainly boarded was also inspected thoroughly, with all the existing cavity wall and loft-roll insulation examined and recorded. All the existing low energy lights and ''smart'' meter information were also taken as well as numerous high-quality phots of all the above as well as the main aspects of the outside of the property as it sits in a very sunny position and benefits from very large lounge windows at the front. Other details of the house were recorded in meticulous detail.
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Team: Mr Robert Dean (Proprietor of Optheia Restrofit Solutions).
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