"Carers all seem to genuinely want to care for people and receive good instruction and on-going training. Good staff selection. Office staff also helpful and friendly. My only concern is that charging is in quarter hour blocks. Would be better if in 5 minute blocks (on charge e.g. For 30 mins for visits up to 35 mins) as I’m always concerned not to over-run the 30 mins else it gets too expensive. This will be particularly relevant when new arrival and departure, telephone confirmation system comes in."

"We appreciate that there will be some variation in times of visits, but quite often my mornings carers are quite late and my evening carers are inclined to be too early for my needs. We have not named any carers on the 1st page as so many are involved."

"The carers listed on front page are excellent with my husband as he has Dementia. They are caring and explained the care they are giving him as they go along. He now knows these carers and trust them as they wash, cream, dress him. I feel as he has Dementia, it is good to have same carers as he gets to know them and to know what they will be."

"Without the care of Extra Hands I would not be able to live so independently & fully. Nothing is too much trouble for them, or Tanya, the organiser. They are kind, compassionate, friendly and totally professional. I commend all my main carer Tracey Sanchet, Charlie Hill, Alison Bash, Abi Sera,& also Haylay your rapid res-ponder. Also others that occasionally come my way! I do commend the training that you give the staff & think is excellent how they are aware of modern trends. I think you are an excellent organisation and have brought a richness to my life I can only say a big thank you! Margaret Bayford."

"All a good lot of carers."

"Very good support."

"Truly respected by all the team, treated with kindness and compassion always. Thank you."

"Continuity of covers helps."

"Carers carefully selected, receive good training before going out independently & have ongoing training. All very friendly & doing the job because genuinely want to care for people & often go the extra mile. Detailed records of visits. Office tries to be accommodating in giving clients & visit at time required only concern is communication could be improved. Not always notified of change of cover/time. When I’ve asked for a change of time on a particular day I have been told they will phone to confirm the change & not received that call. Office staff are friendly & with above reservation helpful. Good that service is same price at weekends or weekdays."

"The personal care side is very good. Most of the carers are professional and carry out their service with care and attention. However, calling times change frequently. Also the amount of different carers. That visit, is far too many, regular carers would be better."

"The team are very caring and understand my problems with my walking & sitting. Especially Anne, Simone, Laura, Martin and Simon and Tony."

"Very good, so far no problems. Our carer is kind, flexible, reliable & cheerful. She is proactive but not intrusive, we like her."

"I find it very satisfactory."

"Very good. Staff are cheerful, caring and efficient."