UR Choice Care Ltd

Where reputations count.

Sackville Place, 44-48 Magdalen Street
Norwich
Norfolk
NR3 1JU

Home Care

www.urchoicecare.co.uk

Email This Business

Tel 01603 628 397
Mobile 07985 924 951

Listed under: Carers to Residential Care, Home Care - Domiciliary Care, Live-in Care

98% recommended Rating 9.4/100
57 reviews since 2012

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 57 reviews since 2012

Safe	9.5/10
I feel that I am in safe hands

Caring	9.5/10
I am treated with kindness, compassion, dignity and respect

Responsive	9.3/10
The service is organised to meet my needs

Effective	9.4/10
The care improves the quality of my life

Value	9.3/10
The price represents value for money

Recent Reviews

" The support is good " more

" Mitali and the other support workers help my brother with his day to day life. they are very patient and understanding, and knowledgeable. they also communicate with myself and other family members as...." more

" The staff are willing to take me to all my activities which I would be unable to do myself. They help me in all aspects of my life" more

" Ley is very well served by the package he has" more

About Us
Information provided by the business
Legal Name: UR Choice Care Ltd. Limited Company.

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Reputations are not built overnight

In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story.


Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect. They are the experts and you should be able to rely on them to help you make decisions. These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Here when I need them: 100%
I can rely on my carers to be here at the times agreed

Preparing food and medicine: 93%
I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support

Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services

Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there? advice 2 Amanda 2 arrives 2 attentive 2 care 7 carer 2 carers 4 caring 2 change 2 choice 4 considerate 5 dignity 2 Excellent 4 Extremely 2 Fantastic 2 father 2 friendly 5 getting 2 good 14 grateful 2 great 4 happy 4 help 6 helpful 3 key 2 kind 6 laugh 2 life 2 like 2 live 2 love 2 manager 2 moment 2 mother 2 mum 2 myself 3 needs 2 night 2 outstanding 2 people 2 pleased 3 polite 4 possible 2 professional 4 recommend 3 reliable 2 satisfied 4 service 14 support 3 willing 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.

Customer Reviews
Sort:	» 3 2 1
Budget:

Review 21 Dec 2022 Recommended by customer in NR2 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	8/10
I feel that I am in safe hands

Caring	8/10
I am treated with kindness, compassion, dignity and respect

Responsive	8/10
The service is organised to meet my needs

Effective	8/10
The care improves the quality of my life

Value	8/10
The price represents value for money

Show All

Customer Review

REPORT THIS REVIEW

Review 20 Dec 2022 Recommended by customer business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Stopping house clear support bills payments emotional support.

"The support is good "

REPORT THIS REVIEW

Review 13 Dec 2022 Recommended by customer in NR2 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	7/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

REPORT THIS REVIEW

Review 8 Dec 2022 Recommended by customer in EC1V business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	9/10
I feel that I am in safe hands

Caring	9/10
I am treated with kindness, compassion, dignity and respect

Responsive	9/10
The service is organised to meet my needs

Effective	9/10
The care improves the quality of my life

Value	9/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

support worker for my disabled brother

"Mitali and the other support workers help my brother with his day to day life. they are very patient and understanding, and knowledgeable. they also communicate with myself and other family members as applicable."

Team:
Mitali

REPORT THIS REVIEW

Review 8 Dec 2022 Recommended by customer in NR13 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Daily care service.

"The staff are willing to take me to all my activities which I would be unable to do myself. They help me in all aspects of my life"

Team:
Amanda, Talent, Charity.

REPORT THIS REVIEW

Review 6 Apr 2022 Recommended by customer in NR13 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

24/7 domiciliary care package

"Ley is very well served by the package he has"

REPORT THIS REVIEW

Review 8 Dec 2021 Recommended by customer in NR21 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Reassuring,compassionate ,brilliant.

"Amanda was outstanding"

Team:
Amanda

REPORT THIS REVIEW

Review 17 Aug 2021 Recommended by customer in NR25 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Amanda has provided nights sits for my father.

"Amanda has provided night sits for my elderly parents. She is absolutely wonderful and we feel so reassured when she is working. My mother feels a great sense of peace knowing she can relax because Amanda is looking after my father. She is kind and considerate, helpful and a good listener. She is attentive to all needs and friendly and polite. We couldn�t recommend her more highly."

Team:
Amanda

REPORT THIS REVIEW

Review 16 Dec 2019 Recommended by customer in NR1 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Making my lunch

"Very friendly and helpful."

REPORT THIS REVIEW

Review 23 Sep 2019 Recommended by customer in NR1 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	8/10
I feel that I am in safe hands

Caring	9/10
I am treated with kindness, compassion, dignity and respect

Responsive	8/10
The service is organised to meet my needs

Effective	8/10
The care improves the quality of my life

Value	9/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Full personal care support with lunch preparation, medical administration.

"My wife and I have a live - in carer and extra support for myself.
We like our support and we can remain in our home.
Sally the manager has made the company better."

Team:
Keith

REPORT THIS REVIEW

Review 18 Jun 2019 Recommended by customer in NR8 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	8/10
I feel that I am in safe hands

Caring	8/10
I am treated with kindness, compassion, dignity and respect

Responsive	8/10
The service is organised to meet my needs

Effective	8/10
The care improves the quality of my life

Value	8/10
The price represents value for money

Show All

Customer Review

"Exceedingly good standard. Can vary when staff change."

REPORT THIS REVIEW

Review 18 Jun 2019 Recommended by customer in NR1 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	8/10
I feel that I am in safe hands

Caring	8/10
I am treated with kindness, compassion, dignity and respect

Responsive	8/10
The service is organised to meet my needs

Effective	8/10
The care improves the quality of my life

Value	8/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

"My wife's live in is very good. Can vary with staff changes"

Team:
Andrius Kvietkus

REPORT THIS REVIEW

Review 18 Jun 2019 Recommended by customer business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Customer Review

One to one received by Lavra for a resident with Dementia.

"Lavra is polite, always arrives in plenty of time is conscientious with the resident. Showers, him with dignity. Great all rounder. "

Team:
Laura Ewok

REPORT THIS REVIEW

Review 12 Jun 2019 Recommended by customer in NR29 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Customer Review

Team:
Rhian

REPORT THIS REVIEW

Review 11 Apr 2019 Recommended by customer in NR31 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	8/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

"Very satisfied with the care that I am receiving and have no complaints. "

Team:
Tricia

REPORT THIS REVIEW

Review 27 Mar 2019 Recommended by customer in NR31 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Excellent

"The owners are very efficient, kind and friendly. Nothing is too much trouble when dealing with their patients welfare getting prescriptions, advice on diet. Anything at all they can do to help. We are very grateful to them."

Team:
Trisha Vicky

REPORT THIS REVIEW

Review 4 Mar 2019 Recommended by customer in NR29 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	9/10
I feel that I am in safe hands

Caring	9/10
I am treated with kindness, compassion, dignity and respect

Responsive	9/10
The service is organised to meet my needs

Effective	9/10
The care improves the quality of my life

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Assisting with washing, showering, meals, toilet, mobility

"Sherla always arrives on time, She is always polite and ask if I have any needs. I love seeing her every day."

Team:
Sherla Broyles

REPORT THIS REVIEW

Review 1 Mar 2019 Recommended by customer in NR30 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Care three traces daily
7.30 - 4.30 - 7.30
Personal care e.g washing and showering, dressing, changing incontinence pads, hoisting in and out of bed etc.
Wife does all meals and meds.

"We are happy with the care we have and have no problems at the moment. Although we were sad to change from our previous carers. "

Team:
Sherla Reanne

REPORT THIS REVIEW

Review 26 Nov 2018 Recommended by customer in GU7 business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Preparing food and medicine

Yes

I can rely on my carers to prepare my food, drink & medicine when I need them

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Night care at home for terminally ill father

"The night care provided to my father by Njabulo was outstanding. He was caring, considerate, gentle, attentive, reliable, friendly, warm, arrived promptly, was willing to discuss things and make suggestions, not afraid to ask for assistance when needed, readily contacted his manager to ask advice at key times, preserved my fathers dignity as much as possible and talked to him gently to 'negotiate' and encourage him to do things that maybe he didn't want to do such as being moved, washed and dressed. Even when my father could hardly raise himself to consciousness or when speaking took a great effort, he wanted to thank Njabulo. So thank you Njabulo."

Team:
Njabulo

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Review 14 Jun 2018 Recommended by customer business UR Choice Care Ltd https://www.referenceline.com/home_care-in-norwich-urchoicecareltd-47578

Satisfaction Ratings


Safe	10/10
I feel that I am in safe hands

Caring	10/10
I am treated with kindness, compassion, dignity and respect

Responsive	10/10
The service is organised to meet my needs

Effective	10/10
The care improves the quality of my life

Value	10/10
The price represents value for money

Show All

Good Practice

Here when I need them

Yes

I can rely on my carers to be here at the times agreed

Asking for my agreement

Yes

I can rely on my carers to ask if I agree to any new treatment or care

Support to make decisions

Yes

I can rely on my carers to help me make decisions, when I need support

Coordinating with others

Yes

I can rely on my carers to explain my needs to new staff or other services

Living independently

Yes

I can rely on my carers to encourage me to live as independently as possible

Choices of care and fees

Yes

I can rely on my carers to explain my choices of care and any fees I must pay

Questions or complaints

Yes

I can rely on my carers to answer my questions or respond to complaints

Customer Review

Team:
Nigel Daniel Hristo

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