Alexander Pointing Ltd

Ivy Bank, Walmersley Old Rd
Bury
Lancashire
BL9 6RU

Home Improvements

Listed under:  Builders
0% recommended   Rating Alexander Pointing Ltd 3.8/100
1 reviews since 2023
 
Satisfaction Ratings
 
Overall Rating
 3.8 /10 Overall Rating 3.8/10
Based on 1 reviews since 2023
 
 
 
Quality 2/10 Quality Rating 2.0
The quality of the work was as expected and agreed
 
Tidy 6/10 Tidy Rating 6.0
There was little disruption and the site was left clear and tidy
 
Service 5/10 Service Rating 5.0
The team was friendly, helpful, considerate and professional
 
Value 2/10 Value Rating 2.0
The price represents value for money
 
 
 
Recent Reviews 
 
" In Aug. 2014 Alexander Pointing repointed the back wall of my house and did some other work. In Sept. remedial work was needed and in July 2015 repairs of a more extensive nature. By 2019 the pointing...."   more
 
 
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Review 18 Sep 2023
Not Recommended by customer in OL12
 
 
Satisfaction Ratings
 
Quality 2/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
Repointed back wall of my house, part of shed walls and outer wall of yard, plus other, more minor work.

"In Aug. 2014 Alexander Pointing repointed the back wall of my house and did some other work. In Sept. remedial work was needed and in July 2015 repairs of a more extensive nature. By 2019 the pointing had again deteriorated but this time Alexander Pointing refused to attend to it, despite a chartered surveyor's report showing that the house wall, which was under guarantee, needed to be completely redone.

It was necessary for me to sue for the expense of having that work done by another firm and for associated costs. Judgment was given in my favour on 8th. June 2023 to the tune of over £2,000, which has been paid.
"
 
 
 
   Business Reply:
Dear Mr R.

We appreciate you taking the time to share your experience with Alexander Pointing Ltd., and we sincerely apologise for the issues you’ve encountered. We take customer feedback seriously, and your concerns have not gone unnoticed.

We deeply regret the inconvenience you faced with the remedial work and the subsequent repairs. Our commitment to quality and customer satisfaction is at the core of our business, and it is disappointing to hear that we fell short of your expectations in this instance.

Regarding your mention of the 2019 deterioration and the subsequent refusal to attend to it, we acknowledge that there was a breakdown in communication and service. We take full responsibility for this oversight, and we have since reviewed and improved our internal processes to prevent such situations from occurring in the future.

We also recognise the importance of the chartered surveyor’s report and the guarantee you mentioned. It is unfortunate that this matter reached a legal resolution, and we are pleased to have complied with the judgment in your favour.

At Alexander Pointing Ltd., we are committed to continual improvement, and we will use this feedback to further enhance our services. We hope that this experience has not deterred you entirely, and we would welcome the opportunity to serve you better in the future.

If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

Thank you for your understanding, and we appreciate your patience in this matter.

Sincerely,

Iain Alexander
Company Director
Alexander Pointing Ltd.
 
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