Image Improvements Ltd

Where reputations count.

8 Blithewood Gardens
Norwich
Norfolk
NR7 8PN

Home Improvements

www.imagehomeimprovements.co.uk

Email This Business

Tel 01603 464 464
Mobile 07793 366 864

Listed under: Conservatories, Double Glazing, Fascias, Bargeboards & Soffits, Flat Roofing, Glass / Glazier / Glazing, Gutters / Guttering

94% recommended Rating 9.5/100
36 reviews since 2010

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 36 reviews since 2010

Quality	9.6/10
The quality of the work was as expected and agreed

Tidy	9.5/10
There was little disruption and the site was left clear and tidy

Service	9.6/10
The team was friendly, helpful, considerate and professional

Value	9.4/10
The price represents value for money

Recent Reviews

" Excellent work from start to finish, clean, tidy and helpful." more

" Excellent quality work. Friendly & professional service. Wouldn't use any other company." more

" The work was carefully carried out at all stages � over the course of 9 days. Properly installed temporary water proofing was provided at all times when work was not in progress. I am impressed by the...." more

" Timely, pleasant staff, good quality work explained what had to be done and did as quickly as weather allowed." more

About Us
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Legal Name: Image Improvements Ltd.

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Review 17 May 2016 Recommended by customer in NR20 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New flat roof. New fascia board and gutters down pipe.

"Excellent work from start to finish, clean, tidy and helpful."

REPORT THIS REVIEW

Review 6 Apr 2016 Recommended by customer in NR27 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Remodel & roofing work.

"Excellent quality work. Friendly & professional service. Wouldn't use any other company."

REPORT THIS REVIEW

Review 24 Mar 2016 Recommended by customer in NR12 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Remove extg slates, battens and felt. Provide 300mm fibre glass insulator to roof space incl. patching gaps in ceiling below. Board out sloping roof surface and extend to provide proper over sail to eaves. Finish roof with SARNA PVC sheet roofing.

"The work was carefully carried out at all stages � over the course of 9 days. Properly installed temporary water proofing was provided at all times when work was not in progress. I am impressed by the standard of workmanship and the technical knowledge displayed by this firm."

REPORT THIS REVIEW

Review 24 Jul 2015 Recommended by customer in NI9 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace entire roof.

"Timely, pleasant staff, good quality work explained what had to be done and did as quickly as weather allowed."

REPORT THIS REVIEW

Review 29 Aug 2014 Recommended by customer in NR12 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New windows and front door. Renew 2 flat roofs. New boards, fascia and gutter.

"Keeping me informed and sometimes not turning up when they should was a problem. Once started work was completed and faults rectified."

REPORT THIS REVIEW

Review 29 May 2014 Recommended by customer in NR7 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

2 x bay windows & a bedroom window.

"The windows are absolutely fantastic! We have had many comments on them as they have changed the look of the house. Steve & James were extremely friendly & professional. We will have them back for more work in the future."

REPORT THIS REVIEW

Review 25 Apr 2014 No Recommendation by customer business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	5/10
There was little disruption and the site was left clear and tidy

Service	5/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

House windows double glazed (8 windows including a bay window) November 2013.

"High quality product and workmanship, however, poor communication and administration."

REPORT THIS REVIEW

Review 14 Apr 2014 Recommended by customer in NR13 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair two windows. Fix leaking conservatory roof.

REPORT THIS REVIEW

Review 15 Jan 2014 Recommended by customer in NR27 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

6 UPVC sash windows.

"Very courteous team of 2, very good workmanship. Not so quick on sending receipt."

REPORT THIS REVIEW

Review 3 Jan 2014 Recommended by customer in NR29 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very good service. Worked quickly."

REPORT THIS REVIEW

Review 2 Apr 2013 Recommended by customer in NR8 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

REPORT THIS REVIEW

Review 26 Sep 2012 Recommended by customer in NR7 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	7/10
The price represents value for money

Show All

Customer Review

"The replacement of the windows was professional with very little interruption to our flat and ourselves."

REPORT THIS REVIEW

Review 8 Aug 2012 Recommended by customer in NR7 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

New windows & door.

"Very very pleased, clean and efficient in every way. Well done.
"

REPORT THIS REVIEW

Review 2 Aug 2012 Recommended by customer in NR8 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very satisfied with work."

REPORT THIS REVIEW

Review 18 Jul 2012 Recommended by customer in NR15 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair and adjustment to door & windows re sealing.

"It was the first time I have used them as a recommendation from my granddaughter. I was delighted with the work done. They were very clean and tidy and as I am in my ninetieth year it is important to me to keep times & quotes which they most certainly did. I would happily use them again and recommend the to anyone. Full marks."

REPORT THIS REVIEW

Review 14 Jul 2012 Recommended by customer in NR13 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Really pleased with the work, rather drawn � out due to weather conditions (rain), delaying other jobs. But really pleased with end result."

REPORT THIS REVIEW

Review 14 Jul 2012 Recommended by customer in NR7 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

New patio doors.

"Work done to a very high standard. I am very pleased with the finished job."

REPORT THIS REVIEW

Review 7 Jul 2012 Recommended by customer in NR7 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

Patio Doors.

"Very good.
"

REPORT THIS REVIEW

Review 21 May 2012 Recommended by customer in NR6 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"From the time I phones and arranged a time to measure, he came the same day. Phoned a quote/arranged a time to fit. When they turned up they worked for approx 10 hrs and completed everything. I was very impressed with the standard of work my wife & I are very pleased and we would recommend them."

REPORT THIS REVIEW

Review 9 Mar 2012 Recommended by customer in NR18 business Image Improvements Ltd https://www.referenceline.com/home_improvements-in-norwich-imageimprovementsltd-33935

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very good!"

REPORT THIS REVIEW

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