Oakhouse Foods East Anglia Ltd

Unit 3 Brome Industrial Estate
Brome
Suffolk
IP23 7HN

Home Meals/Meals on Wheels

Listed under:  Frozen Food Delivery, Home Care - Meals on Wheels, Meal Delivery Service / Meals on Wheels
100% recommended   Rating Oakhouse Foods East Anglia Ltd 9.6/100
32 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 32 reviews since 2018
 
 
 
Quality 9.1/10 Quality Rating 9.1
The quality of the meal is as expected and agreed

 
Professional 9.8/10 Professional Rating 9.8
The service is prompt and professional

 
Caring 9.4/10 Caring Rating 9.4
The staff are helpful, caring and considerate

 
Value 9.9/10 Value Rating 9.9
The price represents value for money

 
 
 
Recent Reviews 
 
" The menu's are wonderful. Pat on the back for chefs. For the complete books. Every thing in them you need which is special for all of us. I will always rely on the service and enjoy spending time - t...."   more
 
" They are all so polite and helpful my sight is very bad. But can rely on them. "   more
 
" The service I receive is beyond belief. I find they delivery service is first class. They even offer to stack away my orders and very friendly too. "   more
 
" Very good, excellent driver who puts our order into our garage freezer each time. He is also aware of our disabilities and will always help where necessary. Completely trustworthy. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 97%
… are the services and costs clearly explained to you?
 
Consulted: 76%
… are you consulted about the meals and service you would like to receive?
 
Support: 86%
… are you given support, if you need it, to help you make decisions?
 
Change: 95%
… when there is a change of staff, is your care properly coordinated?
 
Contact: 52%
… does your meal provider contact you to make sure you are satisfied with the service?
 
Complain: 90%
… do you know how to complain to your meal provider if you need to?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

___ 2
brilliant 3
delivery 4
dishes 2
driver 2
excellent 4
extremely 2
food 3
Good 14
happy 2
helpful 5
just 2
like 3
mainly 2
meals 7
phone 2
pleased 2
polite 2
receive 4
reliable 2
Satisfied 4
service 13
taste 2
thanks 2
Thursday 2
tough 2
usually 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 5 Jul 2019
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wonderful service every thing you could want the best service you could get and we are grateful many thanks.
 

"The menu's are wonderful. Pat on the back for chefs. For the complete books. Every thing in them you need which is special for all of us. I will always rely on the service and enjoy spending time - time hat I need deciding what I want every week many thanks. "
 
 
 
 
 
 


Review 5 Jul 2019
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not get better.
 

"They are all so polite and helpful my sight is very bad. But can rely on them. "
 
 
 
 
Team:
Paul Tina
 
 
 


Review 4 Jul 2019
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
With care and attention
Thank you!
 

"The service I receive is beyond belief. I find they delivery service is first class. They even offer to stack away my orders and very friendly too. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Frozen meals twice monthly, good service and selection. We then only heat the meals and add our own vegetables or sides and puddings.
 

"Very good, excellent driver who puts our order into our garage freezer each time. He is also aware of our disabilities and will always help where necessary.
Completely trustworthy. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in IP24
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Its a wonderful service always there to help.
 

"The service is amazing very happy with the service, the meals are outstanding like going out for drink taste and look great always bringing out new meals which is great. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Frozen meals and Groches.
 

"The service is "First class". All the staff (including telephone and drives) Are caring - helpful and make you feel a good customer and there to be helpful and advise you. "
 
 
 
 
 
 


Review 30 Jun 2019
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Meals frozen.
 

"Satisfied. "
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in NR49
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Meals to your door if you cant do them yourself or cant get out.
 

"The service for food is good. Some of the meals with Mashed potato could do with a bit more in, you only get about 3 spoons full. I don't like the ___ otherwise meals are good. "
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ready meals
Providen by Oakhouse Foods
 

"Very good. "
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good and helpful.
 

"Very pleased it is nice to have a selection in the fridge to chose from."
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery of frozen meals.
 

"Very satisfied. "
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
At 90 yrs old it is very good to have it all put away so nicely, a cheerful man, always making sure the food is put away in place that I get to.

I have made a few mistakes made lately and your man has soon corrected it and explained where I had gone wrong. Thank you for such lovely service all trained so well.
 

"The service is excellent cant fault it. Both those who deal with us can phone tos add onto our order so helpful ready to deal with us. Nothing too much trouble. Thank you all

I like the regularity of the delivery and all bank holidays too, so reliable. Never let us down though all weathers. Good on you boys.

As for the food cant fault it. I am a diabetic and I always find something to eat, good quality too and choice.

I tell everyone I wouldn't go back to the Wiltshire one again, 11 months was long enough.

Keep up the good work. Especially the new dishes of breakfast food. Cost is just right for pensioners. "
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"It is very good. "
 
 
 
 
 
 


Review 25 Apr 2018
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Efficient and delivered in good condition.
 

"I receive my meals.
The day after the phone call for my order.
The attitude is brilliant and helpful. "
 
 
 
 
 
 


Review 20 Apr 2018
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Telephone call to place order and delivery to my door.
 

"Very good service."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Meal delivery.
 

"Very reliable.
Brilliant service."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in IP27
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good.
 

"Very satisfied with the service I receive.
The delivery man is always polite and very helpful, in fact after often brightens the day up.
Some of the meals I do not think are value for money, lack of vegs.
Also peas and carrots are very hard, fish dishes, some of them very low fish content, sometimes its hard to find the fish. On the whole I do benefit greatly, by having the meals. "
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 8/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Satisfactory.
 

"Good."
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Extremely helpful, friendly, courteous.
 

"Brilliant."
 
 
 
 
Team:
Simon Blyth Tina
 
 
 

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