Drain Busters Plumbing & Drainage

Where reputations count.

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

www.drainbustersscotland.co.uk

Email This Business

Tel 01382 732 742
Mobile 07411 850 070

Listed under: Drain Cleaning & Unblocking, Plumbers / Plumbing

100% recommended Rating 9.9/100
212 reviews since 2012

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 212 reviews since 2012

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" Drain Busters turned up as expected, on the same day. The drain was successfully cleared in a very short time. Drain Busters were very professional and knowledgeable. I thought that they did a brillia...." more

" Excellent service in all aspects. " more

" Arrived at time agreed. Very happy with the service. Bruce was polite. Friendly and professional definitely use services again. " more

" Have used Bruce before and always been happy with the service. Always helpful and efficient. Have and will continue to recommend. " more

About Us
Information provided by the business
Legal Name: Drain Busters Plumbing & Drainage.

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Review 21 Dec 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Dec 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

My request was to clear a blocked drain. This was a server drain outside my house.

"Drain Busters turned up as expected, on the same day. The drain was successfully cleared in a very short time. Drain Busters were very professional and knowledgeable. I thought that they did a brilliant job. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Dec 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Blocked down pipe.

"Excellent service in all aspects. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 15 Dec 2024 Recommended by customer in KY16 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

Blockage of drain leading from kitchen sink.

"Arrived at time agreed. Very happy with the service. Bruce was polite. Friendly and professional definitely use services again. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 2 Dec 2024 Recommended by customer in DD3 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Blocked bathroom drains.

"Have used Bruce before and always been happy with the service. Always helpful and efficient. Have and will continue to recommend. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 22 Nov 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Clearing outside pipe blockage from kitchen.

"Very personable young man, very knowledgeable re trade. Polite and informative. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 13 Nov 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cleared drain blockage

"Excellent service. Arranged a date and time that suited. Carried out the work promptly and efficiently.
Great communication. "

Team:
Bryce Lorwie

REPORT THIS REVIEW

Review 6 Nov 2024 Recommended by customer in Dd4 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bruce carried out x2 cctv surveys (pre and post construction survey) which were required by Scottish Water in order to get approval for a new extension which was built over a main sewage drain shared with my neighbours. He also connected a new extension toilet waste pipe to a shared Scottish Water combi drain. Additionally, he flushed out the combi drain below my new extension before commencing the above works.

"Bruce was very knowledgeable and professional throughout the works at my address. He ensured all the work carried out was met with Scottish Water approval. He happily answered any questions I had. He is a genuinely good guy who carried out the work at a very reasonable price. I wouldn't hesitate to call Bruce if I or any family/friends require assistance with drains."

Team:
Bruce

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in DD8 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Unblocking and Kitchen sink.

"Very prompt service including a text indicating an arrival time. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 17 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Drain unblocked outside house.

"What a delight to have work done by this man. He kept us informed every step of the way and provided a very professional service. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

The work was straight forward of a blocked pipe. The complication was that the blocked pipe was covered by soil, requiring to dig soil away to subsequently fix the problem.

"I am very thank ful to Bruce. He is knowledgeable, efficient and friendly. Very considerate too as he came to solve my problem as he understood I could not cook dinner because could not use kitchen sink. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 1 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Block drains to bathroom.

"Excellent job, nice tradesman. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 26 Aug 2024 Recommended by customer in Ph10 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	5/10
The team was friendly, helpful, considerate and professional

Value	1/10
The price represents value for money

Show All

Customer Review

Clear blocked drain

"Bruce came to jet the main drain. Jetting proved unsuccessful further attempts were also unsuccessful.Bruce decided a section of the house sewer line was completely blocked with possibly tree roots and suggested digging down to said blocked pipe for a 4 figure sum of money which I unfortunately could not agree to. Bruce charged me �50 for the call out and left. My drain is still blocked. Bruce was polite with a friendly manner ."

Team:
Bruce

Business Reply:

I (Bruce) work alone for my own business, Drainbusters Scotland. My 9.9 rating out of 10 for 199 reviews demonstrates my commitment to providing EVERY customer with exceptional service. Although I value your feedback, I believe your review is misleading.

I charged �50 for 1 hour of jetting and an 80-minute round trip from Dundee.

I urgently attended in an effort to help you resolve the blockage in your drain. Unfortunately, you have excessive root ingress in your drain, and high-pressure water jetting was unable to clear the blockage.

I gave you free, friendly advice, outlining how to fix your problem and estimated roughly how much I believed the cost of fixing your problem might be.

I then advised you to contact your insurance company, as you may be covered for the work.

Your rating for my value and service is, in my opinion, unfair and inaccurate for the services provided.

REPORT THIS REVIEW

Review 19 Aug 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Blockage in outside drain causing flooding in the driveway.

"Extremely quick response to request and call out to see to the problem. Very efficient and friendly service. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 6 Aug 2024 Recommended by customer in DD3 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Clear blockage in bathroom waste pipe (external of house)

"Great service. Rang Bruce on Sunday afternoon and he was here the following day. Cleared blockage within minutes. Would highly recommend and will use again in future (if required)"

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 2 Aug 2024 Recommended by customer in DD6 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Unblocking a blocked external drain system.

"Bruce was a pleasure to deal with - he was friendly,easy to reach to arrange an appointment and then kept a good line of communication as to his expected arrival time etc.

In terms of his actual work, it was excellent - he was able to efficiently rectify a blocked external drain and cleaned up the working area once completed.

Overall, good tradesmen are worth their weight in gold and I'm more than happy to recommend Bruce and will definitely be using his services in the future for any drainage related issues."

Team:
Bruce

REPORT THIS REVIEW

Review 30 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Blocked drain.

"On time and sent whatsapp an hour before explained why he was doing what he did as he went.
All done within an hour.
Pleasant, communicative and professional. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Blocked drain.

"Prompt reply and sorted out the problem quickly. Actually charged less than originally quoted. Would definitely use again."

Team:
Bruce.

REPORT THIS REVIEW

Review 2 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Blocked drain causing water to rise in toilet/shower.

"Professional and friendly quickly located the issue outdoors and explained how it would be unblocked.
Clearly outlined cost.
Quickly unblocked the drain and checked problem was rectified before completion
Would recommend. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in DD4 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clear completely blocked drains and solve slowly draining water from Kitchen and bathroom.

"Bruce arrived within 20 minutes of making the call. He diagnosed the problem immediately and within about 40 minutes all the drains were clear and running normally again. A very nice chap who I would have no hesitation in recommending to all. "

Team:
Bruce Lornie

REPORT THIS REVIEW

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