Evenflow Plumbing

68 Dereham Road, New Costessey
Norwich
Norfolk
NR5 0SY

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Plumbing Specialists
94% recommended   Rating Evenflow Plumbing 9.2/100
18 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 18 reviews since 2011
 
 
 
Quality 9.1/10 Quality Rating 9.1
The quality of the work was as expected and agreed
 
Tidy 9.3/10 Tidy Rating 9.3
There was little disruption and the site was left clear and tidy
 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional
 
Value 9.1/10 Value Rating 9.1
The price represents value for money
 
 
 
Recent Reviews 
 
" Mr. Garrard was very prompt and considerate, removing his shoes without being asked when he came in. was able to replace the pump if we wanted. But was quick to point out it may be fine now and might ...."   more
 
" We never asked for it, but I’m sure the information would have been forthcoming had we done so. Jonathan has since let us know his info. Nice guy and work done professionally. Would be happy to use hi...."   more
 
" We are very pleased with Mr. Garrard’s work and manner. He is helpful and reliable and whenever possible he will come out on the same day as our call, he also tries patiently to teach us what to do wh...."   more
 
" Jonathan arrived on the stated time. Started work and did not stop until finished. Worked extremely hard, one or two minor problems which he sorted out. Cleaned afterwards and was very impressed overa...."   more
 
 
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Customer Reviews
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Review 2 Apr 2014
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Noisy pump and boiler cutting out requiring system check carried out on 19/02/14.
 

"Mr. Garrard was very prompt and considerate, removing his shoes without being asked when he came in. was able to replace the pump if we wanted. But was quick to point out it may be fine now and might be better to wait rather than pay out more money now needlessly. Appreciated his honesty rather than pushing us to pay more when the system was working again. "
 
 
 
 
 
 

Review 2 Mar 2014
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 visits – 1 for landlord gas safety inspection/certificate. 1 for a leaking joint under the sink (emergency visit).
 

"We never asked for it, but I’m sure the information would have been forthcoming had we done so. Jonathan has since let us know his info. Nice guy and work done professionally. Would be happy to use him again."
 
 
 
 
 
 

Review 25 Feb 2014
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heating and hot water suddenly stopped, Mr Garrard came out and fixed the problem free of charge on the same day.
 

"We are very pleased with Mr. Garrard’s work and manner. He is helpful and reliable and whenever possible he will come out on the same day as our call, he also tries patiently to teach us what to do when the pressure falls."
 
 
 
 
 
 

Review 2 Feb 2014
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removing and replacing kitchen taps.

"Jonathan arrived on the stated time. Started work and did not stop until finished. Worked extremely hard, one or two minor problems which he sorted out. Cleaned afterwards and was very impressed overall. After 3 failed visits by a well known plumbing firm, I am very pleased with the outcome and will recommend Evenflow to anyone who needs a good plumber. Thank you very much."
 
 
Team:
Jonathan Garrad
 
 
 

Review 10 Jul 2013
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 5 Jul 2013
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace radiators and central heating boiler. Modify fitter sink, pipework.
 

"Couldn’t wish for a more professional hard working and friendly, polite plumber. Jonathon cleared up each day until work was completed. His standard was very high and we feel he walked the extra mile for us."
 
 
 
 
 
 

Review 3 Jan 2013
Recommended by customer in EH3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"I also used this firm to install new combi boiler in June 2012 following completion of bathroom."
 
 
 
 
 
 

Review 20 Dec 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 20 Dec 2012
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 

"Very good no worries at all done the job well everything OK."
 
 
 
 
 
 

Review 13 Dec 2012
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing loose toilet bowl and leaking Cistern.
 

"We were very pleased with the work done which was thorough. Evenflow plumbing came quickly and did a good job."
 
 
 
 
 
 

Review 30 Aug 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Hot water boiler not firing up. So the micro switch was eased on diverter valve on boiler (Alpha B2B).
 

"Explained the problem, fixed it but said that if it happened again, he would have to order and replace a part."
 
 
 
 
 
 

Review 25 Aug 2012
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"All well."
 
 
 
 
 
 

Review 24 Aug 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler service on a Potterton Kingfisher.
 
 
 
 
 

Review 20 Aug 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service, Prompt and efficient."
 
 
 
 
 
 

Review 18 Aug 2012
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace old kitchen taps with new mixer tap. Install new isolation valves.
 

"Work carried out quickly and efficiently as usual. We are comfortable leaving Mr Garrard in the house to get on while we are out."
 
 
 
 
 
 

Review 18 Aug 2012
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent."
 
 
 
 
 
 

Review 8 Mar 2012
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"I have gone to Evenflow Plumbing on three occasions to assist me with a blocked sink, refitting a new tap and replacing a thermostat. Jonathan has been professional, helpful and friendly throughout and I intend to go to Evenflow for all my future plumbing needs."
 
 
 
 
 
 

Review 30 Aug 2011
Not Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 1/10
The price represents value for money
Show All
 
 
Customer Review
 
My landline used (3 calls to Potterton) & £117 I have nothing to show for payinf £117 hasn’t even had a service.
 

"Before starting work: the charges (yes) £40 diagnostic, didn’t find problem for 3 hours & 3 phone calls to Potterton & Reading. I told him when we arranged to come at 10am, I had appointment 1:15pm seems strange to me at 1pm he then emptied boiler (2nd time) and ran upstairs to radiators to go exactly to 1:15pm why leave it all empty. That’s not now he found it. 28/07/11 I asked him on phone if he knew a Potterton, his reply “yes”."
 
 
 
 
 
   Business Reply:
The customer was informed of problems and actions to be taken at each step of the way, she was concerned about cost, and she had no heating or hot water.
Boiler problems can be of a variety of complexity.I did nothing that she was not aware of , she endorsed all actions. All actions I took were necessary. I am professional, and experienced with a wide variety of boilers. Another engineer would have done the same as me.I regret that this customer was so displeased after the event.I would carry out the diagnosis and repair in the same way if this problem recurred.
 
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