Finesse Decorators and Property Maintenance

Where reputations count.

11 High Street, Ketteringham
Norwich
Norfolk
NR18 9RU

Property Maintenance

Email This Business

Tel 01953 463237
Mobile 07903 390 352

Listed under: Painters & Decorators / Painting & Decorating, Property Maintenance

100% recommended Rating 9.9/100
92 reviews since 2014

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 92 reviews since 2014

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" Very happy with the workmanship from Time. Repeat business - almost re-decorated the whole house now! Good attention to detail, tidy, on time, trustworthy. Would recommend. " more

" Tim did a great job decorating a room that needed a good deal of preparation. Completed in a very good time and without problems. Excellent work and will definitely use again. " more

" Very professional approach, high standards of work. Tim respected our house and provided a quality service throughout. Always punctual and clean. Skillful and friendly. Totally satisfied." more

" The work was very neatly carried out as promised (in fact ahead of schedule). Very pleasant and professional" more

About Us
Information provided by the business
Legal Name: Mr Tim Hooker.

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Review 12 May 2024 Recommended by customer in NR18 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Re-decorate main bedroom including ceiling, door and gloss work including radiator, door, wardrobe edges, and walls.

"Very happy with the workmanship from Time. Repeat business - almost re-decorated the whole house now!
Good attention to detail, tidy, on time, trustworthy. Would recommend. "

Team:
Tim

REPORT THIS REVIEW

Review 30 Apr 2024 Recommended by customer in NR9 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Painting of large bedroom, including wooden beams.

"Tim did a great job decorating a room that needed a good deal of preparation. Completed in a very good time and without problems. Excellent work and will definitely use again. "

REPORT THIS REVIEW

Review 22 Jan 2024 Recommended by customer in NR2 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

After years of internal damage caused by wheel chair use - repair and re-paint doors and skirting boards.
Repainting some walls and ceilings.

"Very professional approach, high standards of work.
Tim respected our house and provided a quality service throughout. Always punctual and clean. Skillful and friendly.
Totally satisfied."

REPORT THIS REVIEW

Review 13 Nov 2023 Recommended by customer in NR2 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Decoration of terraced house

"The work was very neatly carried out as promised (in fact ahead of schedule).
Very pleasant and professional"

REPORT THIS REVIEW

Review 25 Jul 2023 Recommended by customer in NR15 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Decorate main bedroom and hallway/staircase. Strip old wallpaper and hang new. Emulsion ceilings. Rub down and paint wood work
Rub down and varnish wood work.

"Really pleased with the work carried out. Tim was pleasant and reliable, also flexible in his approach to the project. Very east to deal with, nothing is too much trouble. "

Team:
Tim Hooker

REPORT THIS REVIEW

Review 14 Feb 2023 Recommended by customer in NR4 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Painting of walls, ceilings and windows in a variety of colours

"Very quiet and unobtrusive
Worked around us. Good hours kept reliable. "

REPORT THIS REVIEW

Review 9 Dec 2022 Recommended by customer in NR16 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fixing wall paneling in studio and painting the whole room and ensuite.

"Time went out of his way to complete the job for us and we are really pleased with the results.
Fixing the paneling was a tricky task and Tim did this really professionally and we are looking forward to seeing Tim in the soring. "

Team:
Tim Hooker

REPORT THIS REVIEW

Review 9 Dec 2022 Recommended by customer in NR17 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Decorated hall. Stairs and gallery landing, downstairs cloakroom.

"Tim was very friendly, polite and considerate. He worked around us working at home and our dogs.
We are really pleased and glad we didn't have to gloss 11 doors!"

Team:
Tim

REPORT THIS REVIEW

Review 9 Dec 2022 Recommended by customer in NR9 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Painting hall and stairs walls, celling, doors, skirting, bannisters and side rail replacing hinges, latches and door handles on 11 doors.

"Tim did an excellent job and left no mess. He was friendly and helpful, willing to do any tweaks we requested. It was good to have someone who could do both the decorating and the work on the door. "

REPORT THIS REVIEW

Review 19 May 2022 Recommended by customer in NR18 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Paint the lounge in 2 colours with a feature wall. An gloss work including improvement/preparation to skirting boards. Paint the kitchen and gloss work tidy up in the hallway.

"Excellent workmanship by Tim. Good attention to detail, especially the prep work which is key for decorating!

The first paint colour wasn't quite right (my error) and Tim was very patient with me, and the end result is superb.

Skirting boards look very good and these needed repair first. Trustworthy and quiet, clean and tidy. Would highly recommend."

Team:
Tim Hooker

REPORT THIS REVIEW

Review 10 May 2022 Recommended by customer in NR4 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Painting: Hallway, stairs and landing, including upstairs doors, bathroom ceiling, kitchen wall, once window sill, two radiators.

"Very pleased."

REPORT THIS REVIEW

Review 19 Apr 2022 Recommended by customer in NR8 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Decorating

"Tim was very efficient, careful, and tidy with his work.
Would definitely engage his services again."

Team:
Tim Hooker

REPORT THIS REVIEW

Review 6 May 2021 Recommended by customer in NR18 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Materials, preparation and repainting outside window frames
Doors: replacing of large boards etc where necessary, and painting, repainting rear brickwork.

"Work done as promised. Tim is a lovely chap and totally honest."

Team:
Tim Hooker

REPORT THIS REVIEW

Review 26 Feb 2021 Recommended by customer in NR3 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Painting living room, hallway, stairs, landing, 2 bedrooms. Making good rotten skirting board.

"Tim was friendly, professional and reasonably priced. Work completed to a good standard. We are very happy and would recommend and use again. Thanks!"

Team:
Tim Hooker

REPORT THIS REVIEW

Review 25 Feb 2021 Recommended by customer in NR13 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Bedroom, en-suite and downstairs toilet painted, tiling to downstairs toilet

"Very happy with the work Tim did. Would not hesitate to recommend him."

REPORT THIS REVIEW

Review 8 Jan 2021 Recommended by customer in NR9 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Paint kitchen and utility

Walls

Ceilings

Doors

Skirting boards windows sills etc.

"High quality professional finish/work"

REPORT THIS REVIEW

Review 18 Dec 2020 Recommended by customer in NR3 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Stripping wallpaper, repairing wall surface, sanding wall surface, painting all walls, ceiling and woodwork while including stairs.

All work completed in staircase.

"Excellent finish and quality.

Very polite and friendly.

Kept all work nice and clean and cleared up at the end of each day."

REPORT THIS REVIEW

Review 19 Nov 2020 Recommended by customer in NR15 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Painting walls, ceiling, banisters and railings ground and first floor.

"Cannot fault the work or service.

Everything undertaken on time and without any fuss, work done to high standard and spotless and tidy.

Thanks Tim. I would certainly have more work done by Finesse Decorators ."

Team:
Jim

REPORT THIS REVIEW

Review 2 Nov 2020 Recommended by customer in NR4 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Crack filling and decorating.

"Excellent quality of work and cleanliness."

Team:
Tim Hooker

REPORT THIS REVIEW

Review 29 Oct 2020 Recommended by customer in NR18 business Finesse Decorators and Property Maintenance https://www.referenceline.com/property_maintenance-in-norwich-finessedecoratorsandpropertymaintenance-59857

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Paint newly plastered ceilings and walls

Tile splash back in cloakroom.

"Tim was a delight to have working in the house and did an absolutely brilliant job. 5 stars would definitely recommend and will use again thanks.
"

Team:
Tim Hooker

REPORT THIS REVIEW

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