| Satisfaction Ratings |
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Sales & Support
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9/10
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The advice and information was helpful and all correspondence was easy to understand
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Collection & delivery
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9/10
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Our property was collected and delivered as agreed
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Service
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9/10
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The staff were presentable punctual and polite
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Value
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9/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Although we felt that we had made adequate plans, for the day, well in advance, all went better than we could reasonably have expected, thanks in no small part to the attitude of the team from Grange.
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