Fox Group (Moving & Storage) Ltd

Albert Crescent, St Phillips
Bristol
Avon
BS2 0SU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating Fox Group (Moving & Storage) Ltd 9.4/100
28 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 28 reviews since 2020
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property
 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.1/10 Value Rating 9.1
The price represents value for money
 
 
 
Recent Reviews 
 
" The office staff were very helpful and punctual when addressing any queries or problems, especially when the completion date was changed. The removal staff were punctual and very friendly. They took g...."   more
 
" The only slight hiccups were : - a key to my new home was accidentally taken away by the removal men - I was not initially told where the key to my bureau had been placed during the move. I have ...."   more
 
" Great company kind and very helpful gentleman would use again thank you"   more
 
" The quote process via video tour was easy. The quotes arrived a couple of hours later. Queries were answered promptly and everyone we dealt with was friendly and helpful. On the moving day, the guys...."   more
 
 
About Us


Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 2 1

Budget:  


Review 1 Oct 2024
Recommended by customer in BS14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of contents for a 4 bed house with additional garden furniture and plant pots

"The office staff were very helpful and punctual when addressing any queries or problems, especially when the completion date was changed. The removal staff were punctual and very friendly. They took great care of our possessions and were extremely helpful."
 
 
Team:
Alison, Sue and all removal men.
 
 
 

Review 1 Oct 2024
Recommended by customer in BS16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was straightforward and problems encountered were resolved as quickly as possible and all of the Fox boxes were eventually taken away.

"The only slight hiccups were :
- a key to my new home was accidentally taken away by the removal men
- I was not initially told where the key to my bureau had been placed during the move.

I have answered yes to the above questions but only because I assume the remover had listed all the details in the pre move paperwork (I.e. the small print). There was no direct verbal communication.

Altogether the service was very good, friendly and helpful."
 
 
Team:
Names were not given but all were very polite and friendly.
 
 
 

Review 1 Oct 2024
Recommended by customer in sp97
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
N/a

"Great company kind and very helpful gentleman would use again thank you"
 
 
Team:
Fox company
 
 
 

Review 7 Aug 2024
Recommended by customer in BS14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved belongings from house to storage.

"The quote process via video tour was easy. The quotes arrived a couple of hours later. Queries were answered promptly and everyone we dealt with was friendly and helpful.
On the moving day, the guys were extremely polite and helpful. They didn't take too long but also took care. We haven't visited the storage facility yet so can't comment on that side of things."
 
 
 
 

Review 24 Jul 2024
Recommended by customer in BS35
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from house into storage in the Bristol area.

"We had a 3 day packing process booked with 3 operatives. In the event we had 4 men and they completed the job in 2 days.

They were very hard workers, but we didn't feel that there was any loss of quality due to to the speed they worked.

They were all polite and punctual."
 
 
Team:
Colin team leader
 
 
 

Review 4 Jul 2024
Recommended by customer in WR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
3 days move, from 10th to 12th June 2024. 4 bedroomed house including garden items.

"Once our exchange happened, our chosen removal firm were unable to make the dates, so we called Fox to see if they could help. They were really helpful accommodating, and found a removal crew from another depot to meet the dates we wanted.
On the first day of the move, the crew arrived promptly, introduced themselves and got to work to partially load the van. They then came back the next day to pack up the kitchen items and complete the van load. They didn't clear complete room, which would have been helpful from a cleaning perspective, but took the items that fitted best in the van at that point, which is completely fair enough. Towards the end of the load it became clear that not all the garden items would fit, so they quickly arranged for another van to support. That day the essential items - our bed and a case of curtains - were dropped off, then they returned the next day with an extra crew member to unload and put together the furniture they had dismantled. The unload process was efficient, with boxes delivered to the correct rooms as per the box labels, and furniture placed where we requested.
The packing they did of the fragile and kitchen items was excellent, and everything arrived safely. The overall process was efficient and the crew were polite and helpful."
 
 
Team:
Dan and Kieran
 
 
 

Review 24 Jun 2024
Recommended by customer in BS32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Bristol to Devon. Despite all the worries it went very well.

"The guys who came over from Cardiff to move us were fantastic
Both moving us out in a careful manner and moving us in.
Great guys.
Very polite and helpful.
Thank you"
 
 
Team:
Alison Barry and Martin thi Martin could be Alan
 
 
 

Review 8 May 2024
Recommended by customer in Bs28
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
One day spent packing, one day spent moving. From a large house to a much smaller one.

"The three guys doing our removal were, polite, professional, cheerful, helpful, knowledgeable, hard working, courteous, understanding of our needs. Couldn't fault them.

Only 1 slight niggle, they did use a huge amount of paper to wrap. I appreciate its to protect our belongings, but there was a lot!"
 
 
 
 

Review 7 May 2024
Recommended by customer in BS13
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went really well and would highly recommend you

"The removal guys were Prompt and friendly had me moved by 12.15 and had me in my new property and gone by 2.30pm I thought it would be really stressful but it wasn’t because of your men"
 
 
Team:
Don’t know
 
 
 

Review 7 May 2024
Recommended by customer in SP5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from Bristol to Shaftesbury.

"Easy to arrange and a good service. I sought quotes from other companies, but this one came across as the most professional, even though it was not the least expensive."
 
 
 
 

Review 6 Feb 2024
Recommended by customer in Bs16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I employed the team to both pack and move the contents of one property to another. They were professional and courteous throughout and mindful that this can be a stressful experience.

"The best investment I could have made. Thoroughly recommended! Da"
 
 
Team:
Wild , Dave And Dave but can't remember them all
 
 
 

Review 6 Feb 2024
Recommended by customer in BS5
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very Good service both at packing up the house in Bristol, storage for 9 weeks and delivery to our new address some 200 miles NE from Bristol.

"Excellent experience from the initial call for a quote, the arrival of the surveyor to quote, the actual estimate was easy to follow and understand.
The arrival of the van and the people that packed the things up, (something we would recommend people pay to have done), to the actual day of the move, storage for 9 weeks in their warehouse and the final delivery to our new house in the N E of the UK.
The whole operation was smooth and efficient.

One negative point, possibly my mistake or that of the company, is that I had some slight damage to a top of the chest of draws. This, I reported outside the very small window of time, after taking delivery of the furniture.
In my opinion, this "window" as set by the insurers, is not fair nor practical, as it takes at least a week to unpack all the boxes and furniture which is probably not in the right place. Technically the removers should not leave the customer until every box and piece of furniture is unpacked and inspected. Totally in practical from the Removers point of view. Thus there ought to be some tolerance on time by the insurance company. (Not going to happen is it!! )

Generally a very good experience. Well done Easymove/ Fox Group"
 
 
 
 

Review 6 Feb 2024
Recommended by customer in BS48
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Normal household items with some garden furniture. No antiques to be moved just everyday furniture

"Excellent service, quick and efficient with good staff making you feel you were in safe hands."
 
 
Team:
Can't remember
 
 
 

Review 30 Aug 2023
Recommended by customer in GL9
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Because we are moving to a new build which is not yet ready, we have had to move our furniture into storage. When we are ready to move into our new house, Fox will then reverse the process. Because of the volume of furniture the move into storage took place over three days. As we were not constrained by time we could choose the dates, subject of course to Fox’s availability.

"We were happy with the move. Fox proved suitably flexible in the arrangements. The price was reasonable and the storage charges acceptable.

Staff were courteous and friendly."
 
 
Team:
Colin and Dave in the office. Adam, James, Ben, J***** (cannot remember his full name), and another whose name I cannot remember!
 
 
 

Review 20 Jun 2023
Recommended by customer in BS48
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Bed Semi to new Build 4 Bed Detached

"The move was perfect!
From day one when Alison visited us and explained how they manage the move, to the actual day of moving when Mike & Jamie arrive everything was great."
 
 
Team:
Mike & Jamie
 
 
 

Review 7 Nov 2022
Recommended by customer in PL31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from north of Bristol to Cornwall

"Right from initial enquiry Fox were friendly, helpful and informative. Initial survey visit for quote was painless but detailed and all necessary information given, including advice where needed.
Move itself was in 2 stages, an initial pack and load and a delivery a few days later. The packing was done very carefully and boxes labelled clearly Help was given by the removal team with a few items that needed moving about or a heavy lift. The team worked really hard to get the pack and load done in less time than scheduled initially which was really useful.
Delivery arrived on schedule and the unloading was done relatively quickly despite me changing my mind where I wanted things a few times. Again team were really helpful, but got on with the job. No damages.
Only real issue was some confusion over booking the date, I thought I'd pencilled in some dates but when calling back a week later was told original date was not available, although they were flexible in trying to accommodate an alternative as close as possible.
All in all, very pleased with the service and would use again.
"
 
 
Team:
Colin,Dave,Wyatt and Jamie were all very good and friendly
 
 
 

Review 13 Sep 2022
Recommended by customer in Bs49
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Not a lot if furniture but a lot of stuff. But a piano and a very large challenging sofa.

"The men were friendly and knew what they were doing. I had three chaps helping, young, middle aged and older. The older guy was more experienced, ressuring and calm. The middle guy was cheerful and helpful.
The younger guy didnt seam to like being told what to do. They worked hard but were very keen to finish the job as quickly as possible. They were great with the piano which was challenging and tricky as it had to go up.on its side to get out the property. However my furniture is antique ( some of it 250 years old) and I would have like a little more care given. ( not carrying two huge drawers full of stuff in one go) but no damage was done but I feel I was lucky there. On the whole it went well - if a little rushed at the end."
 
 
Team:
Dave, ben and ?
 
 
 

Review 4 Feb 2022
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
full pack up and removal into storage

"All the way along the line Fox were communicative and supportive, indeed they continue to be so as we still haven't moved out of storage.

The crew they sent were excellent and couldn't have been more helpful, got on with the job with no moaning!

"
 
 
 
 

Review 3 Feb 2022
Not Recommended by customer in YO11
 
 
Satisfaction Ratings
 
Collection & delivery 1/10
Our property was collected and delivered as agreed
Show All
 
 
Customer Review
 

"The move was not as I was hoping it would be. On the day of departure the removers were three hours late. This caused me to miss rail connections to my destination. Also several items were missing, the main one being my Will, taken from a bedroom unit where it had been safely kept for many years. Among other missing items was my mobile 'phone lead. This was most inconvenient preventing me from charging my 'phone."
 
 
 
 

Review 10 Aug 2021
Recommended by customer in OX15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A valuable painting from John Moores Painting Prize, Liverpool, was moved to my studio from from the Fox Moving Bristol depot.

"My valuable item- a painting, was delivered carefully, exactly as agreed in terms of time-frame. The awkward location of my house was accommodated effectively. In short, everything worked 'Ship-shape and Bristol fashion', thanks very much!"
 
 
 
 
Back to top

» 2 1