GB Liners Ltd

Where reputations count.

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

Removers - Removals Companies

www.gbliners.com

Email This Business

Tel 01242 523 785

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
981 reviews since 2006

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 981 reviews since 2006

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" As it happens the leader of the team worked hard to ensure the move was completed much sooner. The team were efficient and everything was delivered without mishap including the two part loads, one wa...." more

" From the quote to the moving day, GB liners were friendly and professional. All carefully packed and unloaded. Felt like the team really cared. Would highly recommend. " more

" This is the 4th time GB liners have moved us and continue to provide a very professional and efficient service, focusing on excellent customer service from start to finish. Highly recommend!" more

" Excellent company will never use anyone else. " more

About Us
Information provided by the business
Legal Name: GB Liners Ltd. Limited Company.

With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.

Review 28 Dec 2024 Recommended by customer in GL14 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

After waiting for a moving date and exchange for several weeks it fairly came at short notice and at a busy time. GB liners were able to help but the move was spread over 7 days.

"As it happens the leader of the team worked hard to ensure the move was completed much sooner.
The team were efficient and everything was delivered without mishap including the two part loads, one was to go to Scotland and the other to Yorkshire. The price included everything including extra insurance etc. "

REPORT THIS REVIEW

Review 28 Dec 2024 Recommended by customer in GL54 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"From the quote to the moving day, GB liners were friendly and professional. All carefully packed and unloaded. Felt like the team really cared. Would highly recommend. "

Team:
Les Sam Chris Lily

REPORT THIS REVIEW

Review 15 Dec 2024 Recommended by customer in CA10 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3 bedroom house to storage initially and then onto new house C.250 miles away.

"This is the 4th time GB liners have moved us and continue to provide a very professional and efficient service, focusing on excellent customer service from start to finish.
Highly recommend!"

Team:
John Lily Les

REPORT THIS REVIEW

Review 25 Nov 2024 Recommended by customer in GL4 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move in Gloucestershire.

"Excellent company will never use anyone else. "

REPORT THIS REVIEW

Review 21 Nov 2024 Recommended by customer in NG25 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went smoothly at old address and new.

"Very helpful staff in office and delivery, nothing too much trouble would recommend them to anyone moving home. "

REPORT THIS REVIEW

Review 11 Nov 2024 Recommended by customer in GL52 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Extremely good and very satisfied. Two very pleasant and hard-working men, would really recommend them
No complaints at all
Thank you.

"Sorry I really cannot remember what I paid and I cant find receipts or anything as still in a bit of a mess from the move.
Think it was just under 2000 but really cannot remember. so sorry. "

REPORT THIS REVIEW

Review 31 Oct 2024 Recommended by customer in GL52 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsizing from a 4 bed. House to a bungalow. Very efficient professional and helpful and careful packing on day before the moved than completing the move the next day, all on time and smoothly. Very well done by all the team.

"Outstanding professional team completing the move on time and smoothly with careful packing, loading and unloading. "

Team:
Grant Damyan Andrew

REPORT THIS REVIEW

Review 31 Oct 2024 Recommended by customer in RG26 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bed - 4 bed and large amount of garden equipment and plants.

"Very pleased, all went to plan, would strongly recommend. "

Team:
Laurence Chris

REPORT THIS REVIEW

Review 25 Oct 2024 Recommended by customer in TA23 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from our house into storage, then 4 wks instore, then move to our new house.

"This is the second time I've used GBL and again they met our expectations. Martin was really helpful in the initial visit and gave me all the relevant information. The move out and storage went well but particular shout out to John and Orlando who delivered our staff to the new address Top men! Efficient, friendly and professional!"

Team:
John Orlando

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in GL50 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a 5 bed to a 5 bed house with packing but not unpacking, plus 8 weeks storage of goods.

"A very good service with no problems. "

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in GL50 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a 5 bed to a 3 bed house with packing but not unpacking, plus 8 weeks storage of goods.

"A very good service with no problems. "

REPORT THIS REVIEW

Review 3 Oct 2024 Recommended by customer in GL52 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a large house to a smaller one next door.

"It all went very well. The staff were pleasant and efficient.
Their packing was outstanding. "

Team:
Joe Essery

REPORT THIS REVIEW

Review 17 Sep 2024 Recommended by customer in GL52 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Local move (0.5 miles) from 4 bed to 5 bed detached.
Challenges:
Heavy/garden troughs
New house had 3 floors

"Very professional. Only company to provide detailed itinerary. Large van. Comprehensive packing materials. "

REPORT THIS REVIEW

Review 28 Aug 2024 Recommended by customer in SA31 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went extremely well, your personal were great. The biggest, challenge was late availability of key.

"We would ourselves choose GB liners as our 1st choice should remove your staff Mark, Lewis were lovely, they certainly contributed massively to a very good move, many thanks.
"

Team:
Mark Lewis

REPORT THIS REVIEW

Review 28 Aug 2024 Recommended by customer in GL52 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was as short distance, arrived early, very engaging busy road - Well parked vehicle. Within a short time felt very confident with the crew.

"Very professional crew, walk around the house to understand all aspects of what was going and what was being left, difficult size of various furniture discussed and was reassured of their ability to manage the issues. All were expertly removed and deposited in the new house. Crew were also very polite and engaging throughout the day - Perfect. "

Team:
Stephen Lilly Orlando

REPORT THIS REVIEW

Review 17 Aug 2024 Recommended by customer in WR11 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Detached house to bungalow only 500 yards further along road

"Excellent service
Lily
Pete
Aaron"

REPORT THIS REVIEW

Review 14 Aug 2024 Recommended by customer in EX32 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The team arrived at our new home exactly 10.00 as planned. 130 miles away could have caused a problem but didn't very impressive

"The packing from our old home was done perfectly well and due consideration was given. The unpacking was equally as smooth. I would highly recommend GB liners. "

Team:
John Sam Jack

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Review 9 Aug 2024 Recommended by customer in GL19 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large house, garden, green houses, double garage.
1 x sit on small tractor
2 x canoes
Numerous garden plants (large) in huge pots.

"What a team! worked so hard. Very knowledgeable, nothing too much trouble kept us informed all the way. Made a stressful situation much easier. "

Team:
Jamie Paul Lily

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Review 6 Aug 2024 Recommended by customer in NN11 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Big move, 11,500 sq.ft including outbuildings 8500sqft house.

"Steve and Sam were outstanding and your best ambassadors. Everyone was very obliging and nothing was ever too much trouble. We left they were very much on side. And very polite at all times.
Cannot recommend them highly enough and we have already recommended your company to friends who are moving. "

Team:
Steve Sam Mark Jak

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Review 22 Jul 2024 Recommended by customer in GL51 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal from 3-bed terraced into 3-bed semi. Some furniture challenges - Sofa and Triple wardrobe.

"Really pleased with the service. Team were polite and professional. Triple wardrobe moved without being dismantled, lots of care taken of our furniture and belongings."

REPORT THIS REVIEW

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