Lowes of Chester Limited

Where reputations count.

Regus House, Herons Way
Chester Business Park
Cheshire
CH4 9QR

Removers - Removals Companies

www.lowesofchester.co.uk

Email This Business

Tel 01244 373 286

Listed under: Removers / Removal Companies

100% recommended Rating 9.5/100
45 reviews since 2016

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 45 reviews since 2016

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Recent Reviews

" Felt very rushed, which added to the stress of the day. One of the first comments we received from the removal men was "who quoted for this Job? it has been were underquoted, you have too much stuff. " more

" The lads were great, friendly and professional." more

" Very efficient and polite service by all members of staff with particular mention of Jane in the office who handled our many queries with humour! and patience!!" more

" The movers were very professional and friendly offering a great service. They helped in all aspects of our move and made it an easy experience. They were a credit to your organisation. I would be happ...." more

About Us
Information provided by the business
Legal Name: Lowes of Chester Ltd. Limited Company.

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Review 5 Feb 2022 Recommended by customer in CH5 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

As we did not received our keys until 4.30pm a second team was brought into help us unloaded.

"Felt very rushed, which added to the stress of the day. One of the first comments we received from the removal men was "who quoted for this Job? it has been were underquoted, you have too much stuff. "

Team:
Ben

REPORT THIS REVIEW

Review 9 Dec 2021 Recommended by customer in CM4 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The lads were great, friendly and professional."

Team:
Shaun Ste Mark Sean

REPORT THIS REVIEW

Review 19 Jul 2021 Recommended by customer in CA10 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Some pieces of very heavy garden pots, troughs etc. plus items of furniture handled efficiently and without complaints.

"Very efficient and polite service by all members of staff with particular mention of Jane in the office who handled our many queries with humour! and patience!!"

Team:
Shaun Pete

REPORT THIS REVIEW

Review 14 May 2021 Recommended by customer in LL13 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The movers were very professional and friendly offering a great service. They helped in all aspects of our move and made it an easy experience. They were a credit to your organisation. I would be happy to recommend them all for your staff recognition programme as they are a great team."

Team:
Shaun Mark Stel

REPORT THIS REVIEW

Review 6 Apr 2021 Recommended by customer in LL13 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

2-bedroom bungalow to a 2-bedroom bungalow 12 miles apart.

"Excellent crew, very polite."

Team:
Shaun Mark

REPORT THIS REVIEW

Review 11 Nov 2020 Recommended by customer in WS7 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

The move went particularly well over 3 days.

"I was particularly pleased with the lads. I was looked after at each stage very well."

Team:
Shaun Steve Mark

REPORT THIS REVIEW

Review 11 Nov 2020 Recommended by customer in DL6 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Steve Pete Simon

REPORT THIS REVIEW

Review 15 Sep 2020 Recommended by customer in NE66 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Shaun Ste Alex Katy Ryan

REPORT THIS REVIEW

Review 13 Aug 2020 Recommended by customer in OX13 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cross country move with piano and several heavy pieces of vintage/antique wooden furniture.

"The Lowes team arrived punctually, worked carefully and moved fast, on both days. They were polite and friendly and very obviously experiences at dismantling furniture an absolute pleasure to deal with this company, including the office staff."

Team:
Shaun Ste

REPORT THIS REVIEW

Review 13 Jul 2020 Recommended by customer in CH1 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move took 2 times due to the awkwardness of the formed owners.

About $1800 unsure of the fullamount

"The workmen were excellent and very professional.

You should applause them.

I have forgot their names only remembered Shaun sorry"

Team:
Shaun

REPORT THIS REVIEW

Review 20 Feb 2020 Recommended by customer in LL14 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

The move was done very professionally

"The lads were very friendly and helpful, very professional and took all the stress out of moving
Second time used in 4 years very pleased with your service."

Team:
Shaun Steve Marc

REPORT THIS REVIEW

Review 5 Dec 2019 Recommended by customer in CH2 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The removal men were very good, they listened for all instructions and asked for any clarification on the move. Very happy with the packing team only improvement was that we were not given a time for the packing to start on the first day.

"Really happy with the service we received. The packing team were efficient and get on with the job but asked when they were not sure where something should go.
The only improvement was on the letting us know on the first day what time the team would be starting.
The quote was not the cheapest but the team were very professional and flexible."

Team:
Steve Simon

REPORT THIS REVIEW

Review 10 Sep 2019 Recommended by customer in SY6 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

I was very worried about everything, but the men reassured me and left me feeling better.

The move were smoothful.

Team:
Steve Simon Nobby

REPORT THIS REVIEW

Review 21 Jul 2019 Recommended by customer in CH1 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from 3 bed rented to 3 bed purchased new build.

"Very happy - packed carefully and thoroughly.
Crew very professional and easy to get on with. "

Team:
Shaun Ste Marc

REPORT THIS REVIEW

Review 12 Jun 2019 Recommended by customer in BL2 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Chester area to Bontom area. No situations experienced out of the ordinary.

"Extremely satisfied with the whole operation.
Everything on time!
Crew were really helpful, friendly and efficient. Couldn't do enough for us and being in our late seventies, that was important to us. A really cheerful bunch. I would certainly recommend the company. "

Team:
Styeve Simon Pete

REPORT THIS REVIEW

Review 30 May 2019 Recommended by customer in TF9 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Prompt, efficient and respectful. "

Team:
Shaun Pete Dean Mike

REPORT THIS REVIEW

Review 21 May 2019 Recommended by customer in CH2 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

"These guys moved my daughter back after you stored her furniture for a very long time. Plus a log of moves. She has been out of the country for a long time after many moves by your people. But have to say for both days these guys where more than helpful. Both days. I cannot praise them enough. "

Team:
Steve Simon Shaun

REPORT THIS REVIEW

Review 7 Jan 2019 Recommended by customer in PE9 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Chester to Stamford lings.

"Removal handled well, and delivery made on time. "

Team:
Steve Simon

REPORT THIS REVIEW

Review 28 Nov 2018 Recommended by customer business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Everything was packed by us, but the removal firm took all boxes and furniture and kept them for a week to oblige us.

"A superbly professional job. The company took the greatest care of all things and could not have been more helpful and accommodating. Would highly recommend them!"

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Review 5 Nov 2018 Recommended by customer in CH1 business Lowes of Chester Limited https://www.referenceline.com/removers_removals_companies-in-chesterbusinesspark-lowesofchesterlimited-14713

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Customer Review

"Fantastic. "

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