Fox Group (Moving & Storage) Ltd

Where reputations count.

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

www.fox-moving.com

Email This Business

Tel 01633 866165

Listed under: Removers / Removal Companies

94% recommended Rating 9.3/100
145 reviews since 2019

Satisfaction Ratings

Overall Rating	9.3 /10
Based on 145 reviews since 2019

Sales & Support	9.1/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	8.8/10
The price represents value for money

Recent Reviews

" Truly excellent experience with excellent staff. From start to finish the move was highly considerate, efficient and worth every penny. The staff even found the right place for our Medieval costumes ...." more

" The experience was poor. Several drawers of belongings were left behind in the kitchen and a fitted wardrobe. A picture was broken The paint on the stairs was chipped and scuffed. Boxes were put i...." more

" The two men where very friendly, competent and hard working and the move went off very well. Finally I had a problem with my grandfather clock but they sent somebody up as soon as I complained and it...." more

" Thank you foxes for being there and making one bit of the move less painful. I was /am moving from South Wales to East Sussex and the move will take 3 days. I'm still waiting for the delivery bit...." more

About Us
Information provided by the business
Legal Name: Fox Group (Moving & Storage) Ltd. Limited Company.

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Review 30 Sep 2024 Recommended by customer in CF5 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a flat to a house with many personal items packed perfectly and all delivered safely. Theatrical medieval re enactment costumes perfectly delivered and a telescope.

"Truly excellent experience with excellent staff. From start to finish the move was highly considerate, efficient and worth every penny. The staff even found the right place for our Medieval costumes and a telescope! Brilliant staff who care and consider the individual needs of the client."

Team:
3 people

REPORT THIS REVIEW

Review 30 Sep 2024 Not Recommended by customer in Cf14 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	2/10
The firm took care in packing and handling our property

Collection & delivery	4/10
Our property was collected and delivered as agreed

Service	2/10
The staff were presentable punctual and polite

Value	4/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move to rental accommodation and a 1/3 of contents into storage then move back after approximately 1 year.

"The experience was poor.
Several drawers of belongings were left behind in the kitchen and a fitted wardrobe.
A picture was broken
The paint on the stairs was chipped and scuffed.
Boxes were put into the wrong rooms even though they were labelled."

REPORT THIS REVIEW

Review 12 Aug 2024 Recommended by customer in HR8 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

They were very obliging as we had to change our moving date several times. They arrived when they said they would packed half loaded and then returned the next morning.

"The two men where very friendly, competent and hard working and the move went off very well.
Finally I had a problem with my grandfather clock but they sent somebody up as soon as I complained and it was fixed immediately. They were very efficient at all stages."

Team:
I wish I could remember them because they were very good

REPORT THIS REVIEW

Review 7 Aug 2024 Recommended by customer in NP12 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I had forgotten how stressful moving is and nothing goes to plan. The staff at Foxes were patient and had lots of understanding. We ended up putting my stuff in storage. As yet I still haven''t moved.

"Thank you foxes for being there and making one bit of the move less painful.

I was /am moving from South Wales to East Sussex and the move will take 3 days. I'm still waiting for the delivery bit as there seems to be a problem with the solicitors and the property I am buying. Fingers crossed it will be sorted soon.

The dealing with foxes were painless. They were very understanding when we had to change the dates twice. Thank you at least one part of the move the professionals acted as if I mattered. Others in the conveyancing field would learn something from Foxes

I'm not used to being so dependent on others.
"

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in BS48 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved our belongings into storage. The team were great. Super efficient but also careful. Did an excellent job. Office staff also really efficient and helpful. Would definitely recommend Fox

"Fabulous service from Fox, from Alison who came to survey the house to the team who packed us up for storage. Really efficient and quick . Took great care of everything. Couldn�t fault them. Highly recommend."

Team:
Alison in Bristol and the team who moved us came from Cwmbran. All excellent

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in HR4 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move.

"The guys that came out for the removals were great! I had a meeting the morning of collection and they quietly got the house packed before I could even finish the meeting so excellent job! On the other side they were just as efficient delivery the contents."

Team:
Josh

REPORT THIS REVIEW

Review 16 May 2024 Recommended by customer in BS30 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our furniture and effects were collected and taken into storage.

"Very efficient friendly service."

REPORT THIS REVIEW

Review 9 May 2024 Recommended by customer in Np10 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 3 bed house to two bed flat approx distance 5 miles

"Husband and self elderly. First time move ,for me,61years.
Everyone helpful from first phone call,then visit to house to as reguirements and discuss prices etc.
Men arrived promptly on removal day. Very polite helpful and professional.
Would definitely recommend this company"

Team:
Sorry cannot remember. Date of removal was 31 st Feb 2024

REPORT THIS REVIEW

Review 8 May 2024 Recommended by customer in GL2 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The removals company arrived in force, were completely professional and worked well together to pack up my house in a safe and considered way; one of the first times in my 37 years this has happened!

"I would highly recommend this company. In my 37 years of moving houses, I have used multiple and many removals companies to get me and my family�s personal effects around the globe. Fox removals have been one of the best companies I have had the pleasure of using.

They are on time, arrive in force (not always a prerequisite!), they were smart and engaging, taking our thoughts into consideration. They worked well as a team, taking care with big ticket items when manoeuvring around the many obstacles in their way.

Their breaks were bang on time and we fed them tea/coffee which I think should be the norm.

Really good trustworthy company."

Team:
Apologies but cannot recall the lads names.

REPORT THIS REVIEW

Review 14 Feb 2024 Recommended by customer in CF5 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went very smoothly and the removal men were friendly, polite and helpful. They even put up with moving all my garden plants!

"Helpful throughout from the initial visit to the actual move."

Team:
?

REPORT THIS REVIEW

Review 7 Feb 2024 Recommended by customer in CF23 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

went great

"wonderful"

REPORT THIS REVIEW

Review 13 Sep 2023 Recommended by customer in NP18 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move from our old house into storage turned out to be a very good experience

"Kevin and Matt were very good and nothing was too much trouble and we would thoroughly recommend Fox and look forward to using them again when we move into our new house towards the end of October Excellent experience "

Team:
Matt Kevin, simeon

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in Np20 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Just very professional clean efficient worked well together took les@ time than I thought

"Excellent cannot thank their team enough it was a drizzly day they put mats down to protect floor very courteous very professional worked as a team quick but careful would recommend to anyone"

Team:
Can't remember but the3 guys were excellent

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in DL16 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move within the UK, covering around 250 miles.

"Fantastic service, very professional. The remover - Brian was to drawer and a real credit to the company - Give that man a pay rise or promotion :-)"

Team:
Brian

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in Cf23 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	5/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	3/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Full house move including garden plants

"Very easy process, all staff polite and efficient - move organised and on time ."

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Review 9 Jul 2023 Recommended by customer in BS37 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This is the second time we have used Fox & Sons Removals and as the first move went like a dream we didn''t even consider asking for other quotes for our most recent move. It was a relatively long distance (but the M25 didn''t seem to phase them!). They are professional, very helpful, and we felt the trust could allow us to relax throughout the move. We were not disappointed.

"To iterate the earlier comment, they are professional, very helpful, and we felt the trust could allow us to relax throughout the move.

We actually had a lot more (heavy) items then we thought but the packing and carrying went exceptionally well and without complaint or comment by them.

The speed of packing was amazing and the logistic thought to the order of unpacking was arranged to perfection.

We cannot thank the whole team enough.

We highly recommend."

Team:
Carl & Roy

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Review 24 Jun 2023 Recommended by customer in NP7 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved furniture from a 9th floor apartment in the centre of Bristol with little notice and little fuss.

"Removal and office staff very helpful and courteous."

Team:
Charmayne Rees, Andrew Light, Robert ?

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Review 19 Jun 2023 Recommended by customer in SA72 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

From Oakdale, Blackwood to Llanreath, Pembroke Dock; transhipment at Llanreath due to narrow road access.

"Very satisfactory."

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Review 19 Jun 2023 Recommended by customer in CF5 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

35 miles from 4 bed modern detached to duplex apartment

"Extremely smooth process. No other comment to make - all went as expected. Excellent 👍🏻"

Team:
Sorry can�t remember

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Review 23 Mar 2023 Recommended by customer in BA21 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

I recently moved from Tern Hill to Yeovil. The removals gentlemen were very efficient and helpful. They made moving process look easy as compared to my previous moves.

"The staff did an excellent job."

Team:
I don't remember their names but if you check on your records on who moved SSgt Gandidzanwa you will identify them.

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