Nelson The Removal & Storage Company Ltd

Where reputations count.

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

www.nelsonremovals.co.uk

Email This Business

Tel 01387 263 629

Listed under: Removers / Removal Companies

97% recommended Rating 9.5/100
401 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 401 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Challenge of moving large cupboard out of basement dealt with very calmly! team very personable and professional, allaying any concerns about the job. All dealt with very efficiently " more

" Move was efficient. Office staff were helpful and understanding. Removal stuff were nice and careful with my belongings service was great. I actually enjoyed my move with minimal stress. " more

" The team are a credit to the company. Polite and professional. I accidently left a box in storage that contained a few items that I relaised I was missing so they went to the effort of brining the box...." more

" Both movers were punctual, polite and superb workers. They packed carefully but efficiently and the whole process was completed without a hitch, despite the adverse weather conditions. Would thoroughl...." more

About Us
Information provided by the business
Legal Name: Nelson The Removal & Storage Company Ltd. Limited Company.

Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

Review 18 Nov 2024 Recommended by customer in CA6 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Drew Pattie Steven Robins

REPORT THIS REVIEW

Review 19 Jul 2024 Recommended by customer in DG6 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Glasgow to Kirkandrow, limited parking in both location, full contents of house and gardening tools, plants and logs. Team had to cope with torrential rain showers

"Challenge of moving large cupboard out of basement dealt with very calmly! team very personable and professional, allaying any concerns about the job. All dealt with very efficiently "

Team:
Jeff Scott Mikey

REPORT THIS REVIEW

Review 27 Jun 2024 Recommended by customer in CA2 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from big house to small house. Move from was a narrow road, so they used small vehicles. Moving out day before was ideal with mopup on completion day.

"Move was efficient. Office staff were helpful and understanding. Removal stuff were nice and careful with my belongings service was great. I actually enjoyed my move with minimal stress. "

REPORT THIS REVIEW

Review 27 Jun 2024 Recommended by customer in DG2 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Belongings taken into storage for approx 2months and then re-delivered into rental property.

"The team are a credit to the company. Polite and professional. I accidently left a box in storage that contained a few items that I relaised I was missing so they went to the effort of brining the box to me. It was much appreciated. Its the small things like this that for remember. Top team. "

REPORT THIS REVIEW

Review 31 May 2024 Recommended by customer in HD4 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

REPORT THIS REVIEW

Review 9 Feb 2024 Recommended by customer in DL13 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a park home to a 2 bed terraced cottage - 2 hours and 80 miles away.

"Both movers were punctual, polite and superb workers. They packed carefully but efficiently and the whole process was completed without a hitch, despite the adverse weather conditions. Would thoroughly recommend."

Team:
Scott

REPORT THIS REVIEW

Review 14 Nov 2023 Recommended by customer in DG2 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From start to finish everything was carried out professional. Nothing was in any way not an issue or of poor service.

"Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service."

REPORT THIS REVIEW

Review 2 Oct 2023 Recommended by customer in CW6 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was very good despite a couple of hiccups with the large van being unable to enter new property because of difficult entry - not envisaged before the move but handled professionally.

"- could not fault the team
- all completed with excellent patience and skill."

REPORT THIS REVIEW

Review 4 Sep 2023 Recommended by customer in DG6 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was from London to Kirkwall Bright and involved 2 overnight stays for the crew. Parking no problem. Firm supplied 2x3.5 tonne ULEZ compliant vans

"The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey which saved me �300. It was a long exhausting move but Nelsons were very good at keeping calm and keeping going."

REPORT THIS REVIEW

Review 25 Jul 2023 Recommended by customer in KA6 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Nothing to comment.
*Private

"Excellent move from start to completion.
Could not fault the two lads who carried out move, a credit to their company and profession. "

Team:
Graham Michael

REPORT THIS REVIEW

Review 16 May 2023 Recommended by customer in DG9 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from rural cottage up a bumpy farm track to bungalow in small town about 75 miles away.

"Did quote via video which made things easier for us. I emailed and rang the office with queries and Mo and Mark were very helpful. Arrived a bit earlier than expected on the day but didnt hassle us. Very friendly team who kept cheerful throughout. We were worried that the vehicles would have trouble getting up the track but they had chosen 2 smaller vehicles with that in mind so wasnt a problem. Took care with everything and no breakages. Arrived at new property a couple of minutes before us and quickly and efficiently unloaded vans. We have moved a few times before and these removers were the best yet. Made a stressful day a lot easier, would certainly recommend and would have no problem using again."

REPORT THIS REVIEW

Review 26 Apr 2023 Recommended by customer in G12 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Dumfries to Hyndland in Glasgow.

"The team arrived an hour earlier than expected but they were happy to wait until we were ready. After that all went smoothly. "

REPORT THIS REVIEW

Review 30 Mar 2023 Recommended by customer in DG4 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went well.

"Very nice staff all went well. "

REPORT THIS REVIEW

Review 2 Mar 2023 Recommended by customer in DG12 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving form one house to another in the same town. Couldn't believe it when Clark said we didn't need to empty drawers or wardrobes, they did everything

"Really helpful very friendly and professional. Felt totally confident they were doing a good job, which they did, non-invasive and careful handling of ones possessions. "

Team:
Mark Kevi

REPORT THIS REVIEW

Review 25 Jan 2023 Recommended by customer in TQ1 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Long distance - Scotland to Devon.
Drive access was over and by using a smaller shuttle van. A large quantity of heavy Hi.Fi. An vinyl was moved efficiently/and without complaint! Staff friendly and accommodating. De-escalating my stress.

"My move could not have been improved - all aspects. "

REPORT THIS REVIEW

Review 18 Nov 2022 Recommended by customer in DG3 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

"100% Satisfaction in all areas. "

Team:
Jeff Graham

REPORT THIS REVIEW

Review 16 Nov 2022 Recommended by customer in CA13 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move 4 bedroom detached property in oxford and keep in storage until new property purchased

"We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process.
We were lucky enough to have them again for the move to our new home. Again they were very professional and friendly. They were very quick and went over and above what we expected of them. Much tea was drunk but worth it. Thank you.
"

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Review 4 Jun 2021 Recommended by customer in CA2 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very well. Steve and Toby were both very helpful and they've done a grand job.

"Many thanks to you all good luck to you in the future.
All best
Kathleen Close
With Thanks."

Team:
Steve Toby

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Review 7 May 2021 Recommended by customer in YO15 business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Scotland to Yorkshire. The old property was down and undetaled track.

"Excellent service, friendly and professional."

Team:
Paul Kevin

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Review 30 Apr 2021 Recommended by customer business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Movers arrived on time and were courteous, friendly, and efficient. Move was made with no problems and within time constraints.

"Top job.
Would recommend the company to others."

Team:
Steve Toby Jordan

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