Martell's International Removers

Where reputations count.

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

www.martellsremovals.co.uk

Email This Business

Tel 01342 321 303

Listed under: Removers / Removal Companies

95% recommended Rating 9.4/100
386 reviews since 2007

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 386 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Right in the middle of storm Darragh. Absolutely fabulous service from start to finish the team were hardworking polite and caring despite some difficult circumstances." more

" The removal team had a long journey from Sussex to my house but started loading the lorry immediately after they arrived and did so with great care and attention. Unloading the lorry was done with the...." more

" The company was readily contactable and both Georgia and Adam have great phone manners - they're good communicators. On the day arranged to pack as much as possible three men arrived - they were fri...." more

" Mark and his team were very patient efficient and professional throughout. Nothing was too much trouble. We had a 3 day move which they carried out with meticulous planning and great care which made w...." more

About Us
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Legal Name: Martell's International Removers.

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Review 12 Dec 2024 Recommended by customer in TF12 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A move from East Grinstead in West Sussex to Shropshire a good 200 miles.

"Right in the middle of storm Darragh. Absolutely fabulous service from start to finish the team were hardworking polite and caring despite some difficult circumstances."

Team:
Mark, Paul, Connor,Ollie

REPORT THIS REVIEW

Review 8 Dec 2024 Recommended by customer in BN27 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

My move was a journey of 150 miles and the removal team were courteous and professional thorough. Everything was loaded and unloaded with care. No items were damaged.

"The removal team had a long journey from Sussex to my house but started loading the lorry immediately after they arrived and did so with great care and attention. Unloading the lorry was done with the same care with the crew asking where boxes and belongings should be placed if they were unsure. No items were damaged and the crew were polite and professional throughout the move. I would use Martells again without hesitation and would recommend them to anyone considering moving house."

Team:
The team was lead by Stephen.

REPORT THIS REVIEW

Review 16 Nov 2024 Recommended by customer in NW2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I was most impressed by the speed with which Martell''s said they could do my move once Edward had come round, given an estimate and checked there was a crane available to move the Bluthner out of the house I was selling. It had arrived with a crane and needed the same to get it out of the property.

"The company was readily contactable and both Georgia and Adam have great phone manners - they're good communicators.
On the day arranged to pack as much as possible three men arrived - they were friendly and relaxed which made the whole thing much easier.

Then on the day I left the house, two men came and finished the packing and loading - both days they arrived when they said they would.

They handled the piano with consummate ease which allayed my fears and I know it's been in good hands because it sounds perfect in the new flat - it will need tuning of course in a while.
The removal men were kind, amusing and pleasant which made the process as OK as it could be given how difficult moving is.
I thought I was missing some items but Edward found them in a shed outside when he came with Oscar to deliver my potted plants. I had overlooked the shed because it wasn't mine!
Nothing is missing.

A brass handle on a Queen Anne chest of drawers has been found in one of their vans for which I am extremely grateful - they took the time to look for a small thing like a handle.
That says it all!

I take my hat off to everyone at Martell's - they did an extremely good job and I wouldn't hesitate to recommend them to anyone else moving house.

I wish they'd come to unpack my remaining boxes but that is over and beyond! They are thoroughly professional and go the extra mile which means a lot when your life is turned upside down for a few weeks.

I feel very lucky to have found out about them.
Thank you all for contributing to and carrying out such a great job!"

Team:
Darren Frankie Gavin Oscar Ciaran and Edward

REPORT THIS REVIEW

Review 8 Nov 2024 Recommended by customer in TA21 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From Chessington Surrey to Wellington Somerset

"Mark and his team were very patient efficient and professional throughout. Nothing was too much trouble. We had a 3 day move which they carried out with meticulous planning and great care which made what could have been a stressful experience so much more bearable."

Team:
Mark and Oscar

REPORT THIS REVIEW

Review 7 Nov 2024 Recommended by customer in CR3 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went perfectly.

"Excellent service. Cannot fault it in any way. The guys were extremely helpful in every aspect. I can completely recommend Martells for their removal service."

REPORT THIS REVIEW

Review 5 Nov 2024 Recommended by customer in W6 9 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A move from the country, East Sussex into the City of London

"Martells provided an excellent service from start to finish. Edward visited us prior to the move and he was very friendly and professional. He was very informative about everything regarding each stage of our move.
We had three removal men over a period of two days when we moved. Mark, Connor and Terry. Again very friendly and professional and nothing was too much trouble for them. They made the whole experience so much easier. Many thanks to you guys for working so hard and also giving Reuben our dog so much fuss, he loved it !
We will eventually be moving to Spain in a few years and will definitely be using Martells again."

Team:
Mark, Connor and Terry

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in RH16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

5 bedrooms house with large garden to 4 bedroom on a high street, with double yellow lines and awkward access.

"This was the least stressful of our 3 moves. The office were helpful and the ladies gave me tips on how to best pack items. They were generous with the boxes and tape, so we didn�t feel pressured to pack things in. On the day they were punctual and polite, asking before moving things and checking what was staying with the house. When we moved to our new property on a busy high street they asked they communicated politely with the neighbours and helped people cross the road when it got tricky. I would without doubt recommend Martells."

Team:
Gavern

REPORT THIS REVIEW

Review 9 Oct 2024 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We ended up moving whilst away on holiday. Our friend and daughter managed the move with Martells. It all went smoothly

"Martell�s were extremely helpful in the lead up to our move, providing advice and packing boxes. There was a change of dates meaning we had to move whilst on holiday and get our friend to oversee things. It all went very well and our possessions and furniture were all moved carefully and thoughtfully"

Team:
Carol in the office and Paul Jones

REPORT THIS REVIEW

Review 1 Oct 2024 Recommended by customer in RH15 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved out but couldn''t complete the same day. I had guys come the day before to pack and then 2 containers went into storage. The following day they arrived to complete packing and load another 3 containers into storage.

"This was all done so professionally and in a kind caring manner. Everything was packed so well and when everything was delivered to my new property over 2 weeks later it was marked on the box as to what was inside and put in the rooms I wanted. From the moment I called the office speaking to carole and changing my dates quite a few times I was well looked after and reassured at all times. I can only say I have received excellent service from start to finish.

The whole experience of moving is very stressful but Martells made my life so much easier and taking the pressure off by packing everything for me and then transporting my goods 2 weeks later after being stored with them. Would definitely recommend the company."

Team:
Carole, Adam, Francis, Jersey, Terry, Paul and Steve

REPORT THIS REVIEW

Review 13 Aug 2024 Recommended by customer in Rh16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our old property access was limited by the width of the drive and it�s steepness. No vehicle could reach the front door whatever size. Added to that there is a busy road.

"The move was carried out without an hitch evene after the key was delayed. Our cars at the request of your staff were placed strategically to avoid traffic disruption.
Packing and the like was carried out professionally and so far no breakages have ensued.
The removal team were very obliging and respectful and it was a successful move.
Peter Swann."

Team:
Edward Kessel

REPORT THIS REVIEW

Review 2 Aug 2024 Recommended by customer in TN8 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Simple move...we had a tricky drop off in terms of a slope to entry but the Martells team made this easy by providing 3 smaller vans for the move.

"Superb service at a very reasonable price. Sales team / head office were really helpful, surveyor gave excellent tips regarding packing and getting ready, and on the day the removals team were excellent and really responsive....making a stressful day go as smoothly as possible. Recommend without any reservations."

REPORT THIS REVIEW

Review 25 Jul 2024 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

None

"Excellent team of guys. Could not fault them. Fully recommend them"

REPORT THIS REVIEW

Review 24 Jul 2024 Recommended by customer in RH7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

An 88 mile move from the countryside to a Grade II listed property in a town. Care had to be taken to avoid damage to the lathe and plaster in the new house. Items to be moved included antique chandeliers and mirrors.

"Great experience overall. The team were amazingly helpful, good company and went way beyond what we expected on the day. We would highly recommend Martells.

We were going to use a competitor firm as they specifically stated in their advertising that they were experienced in moving chandeliers. However, Martells were recommended to us by a friend who had used them several times and we decided to go with our friend's recommendation. Martells built individual boxes for our chandeliers and they were all transported safely. Martells should highlight this service in their advertising.
"

Team:
Carole, Terry, Gavin, Frankie, Steve and Jensen

REPORT THIS REVIEW

Review 19 Jul 2024 Recommended by customer in RH16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

piano removal from Sussex to London

"We required an upright piano to be moved from our home in Sussex to our daughter�s flat in London.
I contacted Martells for a quote. Very reasonable and they were prepared to include our delivery in with another run to keep costs down.
Piano collection was arranged quickly and efficiently. Delivery to our daughter was the same.
I was as impressed with the service we received from the initial call and especially the level of detail and care the company took over our requirements."

Team:
Adam Stevens

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Review 17 Jul 2024 Recommended by customer in Bn25 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was from storage into a house in the same town

"It�s the 1st time I�ve used removals to move as normally I�ve done it myself. However I will always use removals from now on. The admin team were patient as my move date changed twice, speedy in their response, reasonable in price and great value for money. The 2 guys that moved everything put things exactly where asked, offered to help with things like putting bed together, really polite quick and efficient. Nothing seemed to much of a problem. They did the whole process in a few hours. Highly recommend Martells to anyone wishing to move"

Team:
Not sure I�m afraid

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Review 7 Jul 2024 Recommended by customer in PL22 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Long distance move over 2 days. Move involving transhipping at new address during the hottest 2 days of the year.

"The whole moving experience was great. The office staff were helpful, the surveyor had great tips on packing and the moving staff were all friendly and worked so hard on the hottest days of the year."

Team:
Gavin and Mark

REPORT THIS REVIEW

Review 20 Jun 2024 Recommended by customer in Rh19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a bungalow to a 3 bedroom house

"The guys were very careful throughout both collection and delivery and patient with us through what is a stressful time.
We cannot be more thankful to them and would recommend Martells."

Team:
East grinstead team.

REPORT THIS REVIEW

Review 14 Jun 2024 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal of furniture into storage whilst plastering and decorating 2 bedrooms, and lounge. Return of furniture after decorating finished, and delivery of new bed purchased from Maryell at same time.

"All the staff at Martells were very helpful, friendly and professional. The removal teams were great, efficient and hard working. The office staff were always very helpful. It made the whole process much easier to cope with. The staff co coordinated the delivery of new bed with the return of furniture from storage which made things a lot easier."

REPORT THIS REVIEW

Review 11 May 2024 Recommended by customer in SL7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Stratford E20 including stored items to Marlow, conducted over 3.5 days

"We have used Martells several times in the past. They are very flexible in accommodating changes to removal dates and the place we were moving to, allowing us a reduction in fee when this changed to somewhere nearer than we had expected.

Packing, loading and unloading were all fast and efficient.

Staff are very friendly and took away a lot of the pain and anxiety of a move.

We will use them again."

Team:
Cannot remember

REPORT THIS REVIEW

Review 26 Apr 2024 Recommended by customer in SM2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Residential move, three bed house

"First class service from start to finish. All staff professional, conscientious and friendly.

Adam was really helpful on our first contact with the company, identifying through his knowledge exactly what our needs were. Working with us to meet tight deadlines and constant communication throughout the process.

Steve visited and gave us full confidence in Martell�s sharing his knowledge and building rapport at first meeting. Our quotation was delivered the same day and at a most competitive price. Although we already knew they were the right company for us.

The crew arrived promptly on the day of the move and were extremely polite and respectful of the items for removal throughout. The process for the move was explained and any questions addressed.

Their work ethic is exceptional and the skill they have in working as a team and planning the packing, an unspoken understanding between each other.
We were repeatedly asked where we would prefer items to be placed as they aimed to make things as practical as possible for settling into the new home.
Each member made the effort to say goodbye and express good wishes for happiness in the new home.

No hesitation in recommending Martell�s
Thank you."

Team:
Adam, Steve, Joe, Dell, Mark

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