Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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No
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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No
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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No
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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I moved from privately owned property to a rented one only a short distance apart in the same town. The buyer of my property coincidentally booked the same removal company as me so as soon as I was out of my old house and in the new one, the removal people (Shayne and Simon-I think, apologies if I got his name wrong) for my buyer came to help me and my removal people (John and Steve) whilst the buyer was waiting for the keys to my old house. When they finished unpacking my stuff all 4 of them went to my old house to unpack my buyer. It was great to see how they helped each other and didn''t waste any time. It was all very efficient. I was very impressed.
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Team: John, Steve, Shayne, Simon (I think)
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