The move was allocated to 1 truck and a 3 man crew for a 2 day period. On day 1 of the move the crew time was devoted to the morning to pack all the fragile items and the afternoon to load the entire move and then return back to our depot in Godstone, Surrey RH9 for the safe parking of the truck for the night
On Day 1 we had a crew working in a similar area who completed works earlier than planned so we diverted them to assist and make for a quicker and earlier day.
The truck and crew did not have to make an extra collection on Day 1 of the move. On Day 2 of the move the allocated truck and original 3 man crew (only 3 seats in the truck) set off from the depot to travel to the destination address to unload the required items into the client’s new home. On route they made a small delivery (15 cartons only) of an import shipment that had arrived into the UK from USA for a client in Church Crookham in Hampshire which probably added an extra hour’s work into the working day.
The crew arrived in ample time and unloaded as directed and then travelled to the storage depot and arrived at 2pm and having unloaded all items into the clients self-storage 1st floor room they departed Petersfield Hampshire at 4pm to head back to depot and arrived back for 5.15pm having checked the timings from the trucks tracker.
I doubt that the crew were exhausted as this was not an enormous job or a particular long journey but it was a 1st floor delivery in storage and it is hard work.
The securing bolt within the washing machine that came loose and fell out is not something that we would be responsible for and would be the clients responsibility to secure the drum. I am unsure about our crews pushing a bed along a metal floor as we carry large furniture and neither the truck or the storage room have a metal floor, The bed and the TV along with all the furniture that was transported on our truck was packed and wrapped in purpose made padded protection covers and or removal grade van blankets to protect all furniture whilst in transit as all items will move slightly inside a moving truck due to road vibration etc. The move was performed by Britannia Sandersteads based in Godstone Surrey but the client arranged the storage direct with Britannia Reeves based in Petersfield Hampshire and due to the notice given for the storage requirement the Professional Removal Container storage was not available and the client was offered a 1st floor self-storage room as an option which was duly accepted. The emphasis of a self-storage room is that clients can come and go as they wish to add or remove items from storage. Items don’t move within the storage room, unlike the truck journey
All protective blankets and padded covers needed to be removed from the clients furniture as this is equipment used on a daily basis to protect and move furniture. The goods stacked into the self-storage room had been stacked by our crew to the best of their ability without the supply of blankets from the client. I have no idea about sand particles as our trucks are swept out daily after each move before we start the next and I am also advised that the self-storage rooms are always checked after a client vacates to confirm they are empty and then swept and left clean ready for the next client to occupy the space.
Based on the size of the room you had rented dictated how tightly we needed to stack the room to get it all in. I can assure you that everything that was loaded from your original home was delivered to your new home and or the self-storage facility and nothing was left on the truck - as I have said previously all trucks are swept and checked every morning before packing materials etc. are loaded and they are despatched from the depot to a move.
The storage was planned and arranged by yourself and at short notice you booked what was available, to keep costs down the rooms are packed full but if you prefer larger rooms at higher costs can be booked and your furniture and effects spread out but this is all client choice.
The 3 man crew consisted of the HGV driver at 43, and 2 porters at 28 and 24 - the youngest porter has been with the company for 3 years and the other staff at circa 10 years each and have been trained in all aspects of removals storage packing and wrapping.
Removals has and always will be a physically demanding industry and for that reason we need a mix of age and experience and also young legs and energy. Injuries are not always due to work as 2 of the staff are active playing sport at weekends and the youngest porter came to me with a hearing deficiency.
In regards to job security I can confirm we are a living wage employer which makes us attractive to work for. We have very little turnover of staff and many of our staff joined us from a young age and have progressed through the ranks from porters to become HGV drivers or move into the office as transport operators or estimators as the years move on and we have circa 11 manual staff with service records nearing 20 years.
We do look after and value our staff and for that reason they stay. We are certainly not a gig economy company.
We do not have any staff on zero hours contracts and all the staff are of full time employment. I am however fully aware of many other smaller companies and man & van operators that don’t have our group infrastructure and do operate on a gig economy or even cash black economy basis but that is not our ethos or framework for the company and how we employ and retain our staff. Britannia Movers International is not a Franchise, it has 42 UK depots and each depot is a shareholder of the PLC Company
Having moved you on 18th & 19th January 2021 this online review is the 1st we have heard from you that you have issues in relation to your move and storage and this I find strange that you have not called us direct to discuss this issue or sent an email to raise any issues so we could look into this for you and perhaps resolve or assist you without the need to post a poor review for us in a public forum.

I have also spoken with the Britannia Reeves the storage depot and they have advised that in addition to the 2 x 25ft2 rooms you initially rented from them that you have since rented a further 25ft2 room and I must assume this was so you could spread your items out to assess what you have in storage. They have not been contracted by yourself to make any deliveries or collection from or to store but that you have attended the self-storage room yourself on 14 occasions to date to remove and or add items.