Scottish Removal Services

Where reputations count.

Head Office, The Depository, Torrin Road, Broadford
Isle Of Skye

IV49 9AB

Removers - Removals Companies

www.scottish-removals.co.uk

Email This Business

Tel 01471 822 777

Listed under: Removers / Removal Companies

99% recommended Rating 9.7/100
482 reviews since 2007

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 482 reviews since 2007

Sales & Support	9.8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.7/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" Friendly office staff, clear paperwork, accomodating to difficulties with removal date. We're able to unload same instead of next morning - surprised but grateful to have it done & have a bed to slee...." more

" We were most impressed with the efficiency of the packing team, and also the care taken with items. The men and Claire were extremely helpful, and could not have been more pleasant." more

" We had heard many good reports from people who had in the past used the services of this company so when we came to move we had no hesitation in engaging them to undertake our removal. We found the...." more

" The initial estimate and time scale was very helpful. The move went very smoothly despite the problems of unexpected staff health issues." more

About Us
Information provided by the business
Legal Name: Scottish Removal Services.

Scottish Removal Services have taken over the business of MacDougalls Removals, with the same team and premises.

Our previous reviews therefore show you the level of service you can expect from us, trading under our new name.

Review 6 Mar 2025 Recommended by customer in Iv47 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	5/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from house to first floor flat.

"Friendly office staff, clear paperwork, accomodating to difficulties with removal date. We're able to unload same instead of next morning - surprised but grateful to have it done & have a bed to sleep on. Was keen to use a local firm and the distance of the move proved no problem to them"

Team:
Billy and Lewis

REPORT THIS REVIEW

Review 3 Mar 2025 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Absolutely 1st Class, and carried out with great care.

"We were most impressed with the efficiency of the packing team, and also the care taken with items. The men and Claire were extremely helpful, and could not have been more pleasant."

Team:
Claire, Lewis, Billy et al.

REPORT THIS REVIEW

Review 2 Mar 2025 Recommended by customer in G83 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal from Isle of Skye to Balloch.

"We had heard many good reports from people who had in the past used the services of this company so when we came to move we had no hesitation in engaging them to undertake our removal.

We found the proprietor and all her staff very friendly very professional and totally helpful.We opted for the full pack service and the packing was exemplary.

Our furniture etc was placed in the appropriate rooms upon delivery and clothes were even hung in the wardrobe. we were so confident in the company and their staff that we left our former home the day they arrived to pack and left them to it.!

They packed the first day Thursday uplifted Friday and delivered to us at the beginning of the next week which gave us four full days to sort out our new home before SRS arrived.

All in all a totally superb and supportive service and we would have no hesitation in recommending Scottish Removal Services."

Team:
Melissa Willie Lewis plus two others

REPORT THIS REVIEW

Review 14 Feb 2025 Recommended by customer in B902 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Skye to Birmingham

"The initial estimate and time scale was very helpful. The move went very smoothly despite the problems of unexpected staff health issues."

Team:
Lewis and a man from Inverness.

REPORT THIS REVIEW

Review 13 Feb 2025 Recommended by customer in IV49 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

SRS moved us from Herefordshire to the Isle of Skye last week � despite having two medical issues, they still provided an excellent service, with Frank & Alex collecting our things in two vans �. & Alex, Lewis & Dylan delivering them.

"Excellent throughout ..: they even arranged for superb weather in February!

It was particularly pleasing that they assembled our bed asap as my wife was very ill and needed to rest after our journey.

Both teams worked well and made us feel valued.
Paul & Ann"

Team:
Frank Alex Lewis Dylan � and Melissa!

REPORT THIS REVIEW

Review 16 Jan 2025 Recommended by customer in DY12 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Scottish Removal Services were extremely helpful and accommodating. collection for storage on Skye and the final delivery to Worcestershire.

"Everything was carefully stored and delivered exactly as instructed. We would recommend them to anyone moving south from or north to Scotland. Thank you Melissa and Claire for all of the arrangements. We'd also like to thank Lewis for all his help collecting and delivering. A very friendly and professional family business."

Team:
Melissa, Claire and Lewis

REPORT THIS REVIEW

Review 7 Jan 2025 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move of home and business from North Ayrshire to Isle of Skye. Lots of awkward sized boxes for business as well as weaving looms and spinning wheels.

"Scottish Removals were an absolute delight to deal with from start to finish.
They went above and beyond in helping us with our move which wasn't easy as we only had confirmation of our sale and purchase at the last minute so it was a tight turn around.
We were moving our home as well as our online craft business which involved lots of non-standard shaped boxes as well as weaving looms and spinning wheels.
All the team were very professional on loading and unloading the vans while also being really friendly and helpful too.
Our contents were put in storage between us moving out and moving in and this was all handled fine too.
We thoroughly recommend Scottish Removals to anyone looking for a removal firm as they are fantastic to work with."

Team:
All the team helped us in the end in one way or another so we want to say a huge thank you to all of you.

REPORT THIS REVIEW

Review 22 Dec 2024 Recommended by customer in AB32 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from Skye to Aberdeen - packed up on the Friday and moved into the new address on the Monday.

"Very happy with the whole experience. Provision of packing boxes and paper along with plenty bubble wrap was really helpful.

The movers were efficient, polite and helpful.

Whilst the move was not stress-free, Scottish Removals helped make the experience more bearable.
"

Team:
Claire, Melissa, Billy and Lewis

REPORT THIS REVIEW

Review 2 Dec 2024 Recommended by customer in PH2 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Isle of Skye to Perthshire

"I have used this company several times. I would use them again and highly recommend them.

Billy, Lewis and Dillon did a fantastic job. Were punctual on both days. Worked extremely hard and made the move less stressful.

Melissa and Claire made the booking process easy and were extremely helpful with scheduling and have great communication skills.

All in all a fantastic company with an extremely professional and helpful team."

Team:
Melissa, Claire, Billy, Lewis and Dillon

REPORT THIS REVIEW

Review 29 Nov 2024 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Scottish Removals service supported and help move our Women''s aid refuge to a new location. Frustratingly we had challenges, with access to new premises being put on hold due to solicitor hold ups, we were then hit with snow and I wasn''t able to be on hand on the day after getting stuck in the snow.

"This company were completely supportive, adaptable, found solutions and most importantly were kind and understanding.
The removal guys were so easy going and good natured, thoughtful and respectful to our goods.
I cannot recommend and thank this company enough, they are easy to deal with, great value for money and will make any move that little bit less stressful!
"

Team:
Melissa, Claire and the lads!

REPORT THIS REVIEW

Review 23 Oct 2024 Recommended by customer in HS8 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Scottish Removers coped brilliantly with the challenges of distance and ferry timetable changes.

"Nothing was too much trouble and communication was excellent throughout. Thoroughly recommended."

Team:
Billy, Lewis, Joe, Claire, Melissa

REPORT THIS REVIEW

Review 9 Oct 2024 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Scottish Removal Services kindly agreed to transport shutters to a company in the South of England. This consignment was treated as a Part Load.

"Excellent service from start to finish.

Prompt professional response to queries.

Everything carried out in accordance with the original schedule.

Would certainly recommend this company."

Team:
melissa and claire.

REPORT THIS REVIEW

Review 7 Oct 2024 Recommended by customer in IV40 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a four bedroom house in Wester Ross to a two bedroom cottage in Perthshire, on a steep narrow lane.

"Second time in three years we have used this SRS and they were as helpful and efficient this time as previously. Accurately assessed our delivery requirements and were prompt, fast and efficient."

Team:
Billy, Louis, Dylan, Mark, Connor

REPORT THIS REVIEW

Review 29 Aug 2024 Recommended by customer in PA7 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	6/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

One bed bungalow in Portree, Isle of Skye to 2 bed flat in Inverclyde.

"Office based staff were knowledgeable and provided written information to help make the process as smooth as possible. Removals Van personnel were quick workers and very pleasant to deal with. Our unloading was due to take place at 8am on 27/8/24. However, the Removals Van personnel asked if they could deliver the previous evening as they had arrived in the area early. It did put me on the spot, since I didn't want to say no, knowing how far the men had to travel home. I had also driven down from Spean Bridge and was very tired as I'd had a hectic few days beforehand. At the same time, although it worked out ok (the next day was abysmal weather), it knocked out our plans for a relaxing evening the night before the move."

Team:
Melissa, Claire, Billy and Billy's mate (didn't catch his name)

REPORT THIS REVIEW

Review 28 Aug 2024 Recommended by customer in IV55 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The Scottish Removals team were engaged to move us from Skye to North Yorkshire. We asked them to provide all of the packing materials and support our packing with a fragile pre-pack service.

"The whole experience beginning with the first telephone conversation to agreeing to engage the company and then to the final moving was a good experience. The office took time to clearly explain all of the steps and key time markers through the process.
We agreed to take advantage of the fragile packing service to ensure our delicate pictures, paintings and electronics were given extra TLC.
The moving guys arrived, pleasantly introduced themselves individually and then the loading began. Everything fitted (just) including many items from our garden.
After a long days travel the small van with our mattress and essentials arrived just in time to offload the essentials for a good night's sleep before the main lorry arriving the following day.
The main lorry arrived early the next day and unloading commenced. The unloading was intense and busy but the guys were very obliging and positioned (also re-positioning several times) some items happily. By lunchtime everything was off-loaded and the guys were closing the lorry doors for the journey back to Skye. We would thoroughly recommend them to other and would definitely use them again"

Team:
Billy, Ash, Lewis, Dillon, Clare, Melissa

REPORT THIS REVIEW

Review 29 Jul 2024 Recommended by customer in IV44 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The removal was from a second floor city flat to the Isle of Skye.

"The entire experience was very positive from the initial enquiry by telephone to the first meeting with the team on to the actual removal. We found the whole engagement with the company highly professional, supportive and understanding. Melissa gave us good advice and she and Claire were very responsive to any queries we had and any elements of stress were dealt with sympathetically. Lewis and Ashton could not have been more efficient and helpful. They carried out the removal with great care, good humour and attention to detail. We would have no hesitation in recommending the company.
"

Team:
Melissa, Claire, Lewis and Ashton

REPORT THIS REVIEW

Review 24 Jul 2024 Recommended by customer in IV26 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from Skye to Inverness. Friendly and professional guys.. All three lads very polite and helpful, packed everything really well, didn�t brake anything. Price very reasonable and well worth it.

"Moving from Skye to Inverness we wanted someone local. Melissa and Claire were very professional, kind, friendly, polite and helpful. Gave us all the information and answered all our questions. Schedule, invoices, info, documents - all perfect.

Unfortunately I don�t remember the names of the three movers on the day, but they were the same - professional, polite, careful. Packed everything well and didn�t brake anything. They were on time and everything went well.

We were very happy with all of them and would definitely recommend.
Price very reasonable and well worth it.

Thumbs up.👍"

Team:
Melissa, Claire and three mover (sorry don�t remember names)

REPORT THIS REVIEW

Review 19 Jul 2024 Recommended by customer in NW1 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

House contents move from central London to Highlands of Scotland.

"Scottish Removals Service are brilliant. This is the second time we�ve used them and we thoroughly recommend them. From start to finish they kept in touch, did exactly what they said they�d do and they made the whole experience of moving from central London chaos to a quiet rural location effortless for us. Melissa and Claire are very experienced in managing moves and lovely to deal with. Lewis and Ashton were friendly, efficient and took great care of our possessions and our homes."

Team:
Lewis & Ashton

REPORT THIS REVIEW

Review 15 Jul 2024 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The Scottish Removal Service completed a very big move for us from Wiltshire to Portree, Isle of Skye. I had lived in my old cottage for 35 years and so had accumulated an awful lot of things over the years, including many large paintings and artwork. The cottage was on three floors, along with a very awkward narrow and steep staircase.

"The removal team were absolutely brilliant and despite the awkward space they moved everything smoothly and carefully with no breakages.

Billy and Ashton were so lovely, very reassuring and courteous and nothing was too much bother. Mellisa and Claire were absolutely fabulous too, great communication, good tips and so helpful and professional. I highly recommend the Scottish Removal Service and can't thank them enough."

Team:
Melissa, Claire, Billy and Ashton

REPORT THIS REVIEW

Review 19 Jun 2024 Recommended by customer in IV51 business Scottish Removal Services https://www.referenceline.com/removers_removals_companies-in-isleofskye-scottishremovalservices-14870

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal carried out from an island served by ferry to a mainland destination necessitating ferry reservations with time constraints.

"Office courteous, efficient, helpful and knowledgeable. Customer kept informed at all stages.
Movers on time uplifting and delivering whilst being consistently courteous. Also efficient handling, organisation and care. Well practised and with attention to detail especially as regards handling and transporting securely.
The entire approach and consistent level of service inspired confidence and made for a pleasing, non-stressful experience."

Team:
Claire, Melissa, Billy and Ash

REPORT THIS REVIEW

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