Metro Removals Limited

Where reputations count.

Orion Way, Kettering Business Park
Kettering
Northants
NN15 6NL

Removers - Removals Companies

www.metroremovals.co.uk

Email This Business

Tel 01536 519450

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
478 reviews since 2014

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 478 reviews since 2014

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.7/10
The price represents value for money

Recent Reviews

" The office staff were very helpful in arranging the removals. The removals team were excellent. They handled the furniture very carefully. They were friendly and professional. I would recommend this c...." more

" A really smooth experience from initial contact through survey, quote, booking and the two days of move. Sam in the office was really helpful, and Dean and the team were excellent. Think they could...." more

" Metro were very accommodating when the move date changed. Whilst we weren't able to move up country on the same day we moved out, they moved us in only a few days later. The best we could hope fo...." more

" Excellent service from beginning to end. I was particularly impressed by your Receptionust who was professional, efficient and pleasant. The removal teams were also excellent" more

About Us
Information provided by the business
Legal Name: Metro Removals Ltd. Limited Company.

Here at Metro Removals, we are a family-run business offering a range of expert removals services and storage solutions throughout Kettering, Market Harborough and Thrapston.
Established in 1982, we have years of expertise in our industry, allowing us to provide high quality services at great prices. We are fully insured as well as being BAR approved and accredited by the Approved Code of Trading Standards.

With our highly trained team of staff, we offer a fully dependable service to all our customers, giving them total peace of mind in their moves. Thanks to our years of expertise, we endeavour to make each and every move we work on stress-free for our customers, allowing them to have a positive moving experience.

For more information on any of our services,please contact our friendly team of experts today.

Review 17 Apr 2025 Recommended by customer in GU33 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving items from a house to a retirement flat.

"The office staff were very helpful in arranging the removals. The removals team were excellent. They handled the furniture very carefully. They were friendly and professional. I would recommend this company."

REPORT THIS REVIEW

Review 9 Apr 2025 Recommended by customer in NR26 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

3 storey house to 3 storey house with a three hour trip in between.

"A really smooth experience from initial contact through survey, quote, booking and the two days of move.
Sam in the office was really helpful, and Dean and the team were excellent.
Think they could have done with another person on loading day, as we went on a bit into the afternoon, but they set off early the next morning and unloading was quick and efficient.
Very happy with the service and wouldn't hesitate to recommend them. I can only apologise for the amount of heavy boxes we asked them to take up to the second floor!
"

Team:
Dean and team

REPORT THIS REVIEW

Review 28 Mar 2025 Recommended by customer in DL12 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved 200 miles with one days notice. Metro couldn''t have been more helpful and accommodating.

"Metro were very accommodating when the move date changed.
Whilst we weren't able to move up country on the same day we moved out, they moved us in only a few days later.
The best we could hope for with less than 24 hrs notice.

Still feel the rate was extortionate but all 8 quotes we got in the end were very similar.

The guys were all friendly and helpful."

REPORT THIS REVIEW

Review 28 Mar 2025 Recommended by customer in NN15 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Care taken at all times

"Excellent service from beginning to end. I was particularly impressed by your Receptionust who was professional, efficient and pleasant. The removal teams were also excellent"

Team:
Lee, Mark, Steve and two others

REPORT THIS REVIEW

Review 20 Mar 2025 Recommended by customer in NN15 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The Removals were great & really helpful & my move went smoothly.

"Dean & his team were friendly, helpful & reassuring during my move making everything run smoothly."

Team:
Dean & his team

REPORT THIS REVIEW

Review 20 Mar 2025 Recommended by customer in BS24 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from Northants to Somerset in March 2025. We had a crew of 3 led by Lee who were very organised, friendly and professional. The van beat me to our new house! Everything was done in an understated way that took a lot of the stress away.

"We moved in March 25. It was a big relocation from Northants to Somerset. We had a crew of 3 led by Lee to pack and a crew of 2 to unload at the other end. It was all done very professionally and without fuss. Nothing seemed too much trouble. After the team left on the Monday we arrived, myself and partner reflected on how happy we were with the way the move had gone. It was the best price across the four firms that quoted. I would definitely recommend Metro Removals to other people."

Team:
Lee and others

REPORT THIS REVIEW

Review 25 Feb 2025 Recommended by customer in Nn9 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

2bedroom house to bungalow

"Very pleased all went very smoothly would recommend to all"

REPORT THIS REVIEW

Review 11 Feb 2025 Recommended by customer in DG16 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Full packing and delivery of whole house and transport to new address over 3 days incl large grandfather clock

"From start to finish , Metro were superb,and even when the move was delayed due to legal issues,they kept their original quote .we had additional questions which they visited us and carefully explained our move schedule again to allay our questions .
Steve and Liam were brilliant and worked like true professionals,handling our possessions with care and packing carefully and there were no damages .
We cannot thank these lads enough and even when finished ,they asked if there was anything else needed to be moved elsewhere in the house .
Brilliant service at a very reasonable cost ."

Team:
Steve and Liam

REPORT THIS REVIEW

Review 10 Feb 2025 Recommended by customer in LE14 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from house to bungalow

"Moving is almost always painful. Metro made it fairly easy. Since unpacking we have found some minor damage to wooden furniture and quite a lot of valuable broken china/glass that was very well packed. We suspect one box was dropped, happens. As we had used them before without ANY problems we were happy to use them again. Just a shame that we can't give them 10 out of 10. Have used much worse in the past..."

REPORT THIS REVIEW

Review 6 Feb 2025 Recommended by customer in NN16 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move of House from 4 bed detached to 4 bed detached 9 miles away We have 3 freezers which were moved whilst full!

"An exceptional service from a proficient friendly team in a very timely manner. No breakages or damage.

Very happy customers

"

Team:
Lee, Prez, Alec, Adam, Mark

REPORT THIS REVIEW

Review 1 Feb 2025 Recommended by customer in NN14 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsizing is fraught with challenges, from sizes of furniture to amounts of belongings, no matter how well prepared anyone thinks they are! I�m so grateful to Metro for handling it all brilliantly.

"Down sizing is neither physically or emotionally easy, especially when doing it alone, but all the Metro staff I dealt with helped me through every stage, from box sizes/probable quantities needed, to levelling up my fridge freezer for me in new home! The expertly packed vans and subsequent unloading was carried out by three wonderful men whose jovial manner, professional work ethic and customer focus was a huge comfort to me at a very difficult time. They worked so hard (especially getting huge mattress up narrow stairs!) but never lost their sense of humour. Their respect and attention to detail throughout the whole process was faultless . Would definitely recommend."

Team:
Office Sam, Removers Cameron, Alec and Pax.. ( I think names correct !)

REPORT THIS REVIEW

Review 1 Feb 2025 Recommended by customer in NN16 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from London to Kettering. Arrived on time but unable to park immediately outside but this did not deter them & both were very personable. In Kettering again brilliant service & were joined by other team members to unload.

"Arrived on time, viewed the property & then the two of them efficiently packed the whole place in the removal lorry. Then travelled back to Kettering & unpacked same.

I would have no hesitation in recommending them, they made a stressful experience surpringly easy."

REPORT THIS REVIEW

Review 26 Jan 2025 Recommended by customer in NN14 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We had the full package that Metro Offer. Three of their guys packed most of our belongings the day before the move and left us some over night stuff. Two of the guys packed the remainder the next morning and we were good to go well before the 1 o''clock deadline. We got the keys shortly after 1 but unfortunately the people moving out of our new house were not ready to vacate until 2.45!

"Our Metro men remained calm and called on help, so that we had six of them moving our belongings into our new home. We were in by 5 o'clock. Brilliant.

We found all of the people we talked to and met to be friendly, courteous and willing to help in any way possible. We could not have asked for a better service. Thank you Metro."

Team:
Lee Sam Dean Steve Alex (Sorry for any misspellings) +others

REPORT THIS REVIEW

Review 14 Jan 2025 Recommended by customer in BS37 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Very professional team, both packing, storage and delivery.

"Easy to get quote, much faster than competitors. Quote was acceptable. The whole process was smooth and punctual. Also efficient in time. Pleasant people to deal with. Highly recommended"

Team:
Dean, Steve, Alex

REPORT THIS REVIEW

Review 14 Jan 2025 Recommended by customer in PE21 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We ordered the full wrap and pack service, which was carried out including the final move over a three day period.

"Metro Removals were able to move us given a very short notice period while we were waiting for a completion date.
On the final day, all went according to plan, until we were held up for several hours waiting for conveyancers to clear monies. Thank goodness we ordered the waiting time waiver.
All Metro Removals personnel we met were very polite, professional and hard working. A very long final day for all.
Thank you Metro Removals."

Team:
lee

REPORT THIS REVIEW

Review 13 Dec 2024 Recommended by customer in NN14 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I arranged Mero to move my 83 yr old mother from her 3-floor North London house to her new home in Broughton, Northamptonshire which included storage of all her contents for 4-weeks before the move-in was possible.

"Metro came down to London over 2-days to pack everything for her and the move-in was complicated by the long narrow driveway into the property which required the majority of all contents to be walked-in from the truck to the house.
Absolutley outstanding job throughout."

Team:
Lee and his entire team.

REPORT THIS REVIEW

Review 13 Dec 2024 Recommended by customer in NN56 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Metro helped us with our move from a 3 storey town house to a new build 4 bedroom house. We had a standard amount of furniture and contents for a family of 4 adults.

"The removals team were excellent on the day and packed everything professionally with care. They even helped to take down and rebuild some of our furniture that was too large to move in one piece. Everything went smoothly and stress free."

Team:
Dean

REPORT THIS REVIEW

Review 12 Dec 2024 Recommended by customer in NN18 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had to move out and put our possessions into storage very quickly - under a week. Lee came to see us the same day I called and had a quote to me next morning. It was surprisingly low.

"They arrived when they said they would and cleared everything away very efficiently.

We also gave short notice for retrieving our possessions and again they were extremely helpful. They arrived this morning and sorted everything out as quickly as possible. They even offered to help us with a wardrobe problem that had nothing to do with them.

I can't think of anything negative to say at all. They were superb from start to finish, and brilliantly priced to boot.

Highly recommended.

Polite, organised, helpful, efficient, on time, all-round great service."

Team:
Both teams when collecting & returning were brilliant. Za

REPORT THIS REVIEW

Review 12 Dec 2024 Recommended by customer in Nn15 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Pack and move

"The move was fantastic , if anything they were too good as they packed my coat 😅"

REPORT THIS REVIEW

Review 11 Dec 2024 Recommended by customer in NN15 business Metro Removals Limited https://www.referenceline.com/removers_removals_companies-in-kettering-metroremovalslimited-77096

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

the relocation of a large team of people

"The service we received throughout the planning of the move and the actual move day was fantastic.

Metro moved a team of 90 people and had lots a people asking for different things and varying requirements through the day. Each member of their team were friendly and helpful no matter who they were dealing with.

Since the move, I have had a number of people contact me to praise the team from Metro for how great they were."

Team:
The whole team - each member was brilliant and as asset to the company

REPORT THIS REVIEW

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