Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
546 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 546 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" A highly professional service from start to finish. Chris, Gary and Duncan were always on hand to ensure things ran smoothly and the crew worked exceptionally hard, blending good humour with a very he...."   more
 
" All went to plan and as discussed, and we've not found anything broken or damaged (3.8.24)"   more
 
" From the initial meeting for quote to the guys driving away having off loaded, it was seamless. Very professional great care taken with my possessions. Great communication I was treated with dignity...."   more
 
" An excellent move, no stress just a bit of clean at the end when all in truck and property empty. Everything delivered to correct room in new house. "   more
 
 
About Us



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Customer Reviews
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Review 1 Sep 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our relocation involved two house moves (one to temporary accommodation) and storage for one month.
 

"A highly professional service from start to finish. Chris, Gary and Duncan were always on hand to ensure things ran smoothly and the crew worked exceptionally hard, blending good humour with a very helpful 'can do' approach. "
 
 
 
 
Team:
Chris Gary
 
 
 


Review 9 Aug 2024
Recommended by customer in WF2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was organised, smooth. All removers courteous and friendly working continually on a very hot day. Thank you.
 

"All went to plan and as discussed, and we've not found anything broken or damaged (3.8.24)"
 
 
 
 
Team:
Sam Plus 5 Others
 
 
 


Review 6 Aug 2024
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
No challenges it went very smoothly.
 

"From the initial meeting for quote to the guys driving away having off loaded, it was seamless. Very professional great care taken with my possessions.
Great communication I was treated with dignity and respect
Good value for money
I would highly recommend. "
 
 
 
 
Team:
Jamie Shaun
 
 
 


Review 5 Jul 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 Big removal lorries plus 5 men to move us. 80 Boxes with 8 miles.
Speed was impressive.
 

"An excellent move, no stress just a bit of clean at the end when all in truck and property empty.
Everything delivered to correct room in new house. "
 
 
 
 
 
 


Review 4 Jul 2024
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"As always, friendly and reliable throughout. "
 
 
 
 
 
 


Review 4 Jun 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A local move involving Jarretts moving furniture, some boxes and large outdoor plants.
Very straight forward.
 

"Excellent from start to finish. We would not hesitate to recommend Jarretts.
Staff were lovely. "
 
 
 
 
 
 


Review 28 May 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Residential house move to a narrow 3 storey town house!
 

"Jarretts were professional and helpful from start and finish - the team at the office, the mover and the aftersales. They really went the extra mile and were faultless in their attention to getting us all sorted and moved across."
 
 
 
 
 
 


Review 16 Apr 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Needed 4 small lorries as entrance tight.
Loaded all 4 in less than 3 1/2 hours
4/5 bed house/double garage.
Needed to take a part triple wardrobe - the men were very helpful and offered advice.
 

"There were at least 6 men who worked as a team. They did introduce themselves but I cannot remember names. They were respectful and asked when any item did not have a ticket saying which room to go to in new house.
At our new home, they were swift in brining in and placing all items where we had asked. I would definitely recommend them. "
 
 
 
 
 
 


Review 1 Mar 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not fault the packing up on day before move, or the move itself.
 

"The gents from Jarretts were very helpful and courteous on both days.
The staff were at all times very kind to me bearing in mind the many delivery dates that had to be put forward."
 
 
 
 
 
 


Review 21 Feb 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from 3rd floor apartment using the lift and stairs to a house.
 

"The move was seamless, good communication. The team polite, very helpful, and could not have done more for us. We are costume designers, I have a lot of experience of moving furniture and goods. Jarretts are excellent and fully recommend.
"
 
 
 
 
 
 


Review 28 Jan 2024
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move from house to bungalow 1 mile apart
 

"First move for 37 yrs experience on the two-day move excellent. The team were very polite, co-operative, happy, hard-working, a pleasure to work with and knowledgeable on what was needed."
 
 
 
 
Team:
Sam Karl Paul Dave Andy M
 
 
 


Review 22 Jan 2024
Recommended by customer in NR33
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Jarretts had been recommended to me by someone who used your service for long-distance removal.
I now understand why she did this.
A first-class service
A first-class team in every aspect of delivery.
Excellent"
 
 
 
 
Team:
Andy
 
 
 


Review 18 Jan 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Top floor flat - no lift was offered to start a day earlier than planned which really helped.
Took a while to wait for key to next property (not removals issue)
 

"5* experience.
Friendly, efficient, reliable, competent staff - made the move experience less stress.
Quick response to initial enquiry. Kept in contact - which was useful as our date changed a few times!"
 
 
 
 
Team:
Dave
 
 
 


Review 18 Jan 2024
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Smoothly thanks to the guys.
 

"The 3 guys who moved us could not have been any better. My wife and I thought they were amazing, extremely helpful, polite, and efficient, nothing too much trouble for them.
All three were cheerful and approachable.
Would recommend the company highly. We had to delay our move (due to solicitor's paperwork not completed) a couple of times, Gary at the office was very understanding and very patient but we got there in the end a great company."
 
 
 
 
 
 


Review 12 Oct 2023
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went smoothly. Collected from address on completion day and delivered to new address the following day, as requested.
 

"Sam and Karl were extremely helpful and friendly. They worked hard on both days to ensure our move was as smooth as stress-free as possible."
 
 
 
 
Team:
Sam Karl
 
 
 


Review 7 Oct 2023
Recommended by customer in CO1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from Norfolk to Essex.
Three small vans were used as access both ends was limited.
Carried out over two days
 

"Sam and his crew were extremely helpful and understanding, the loading and unloading was done very efficiently, and no damage to any of our belonging. We felt reassured by their professionalism and kindness at this demanding time."
 
 
 
 
Team:
Sam
 
 
 


Review 16 Sep 2023
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Apart from the challenge of moving our (kings size) bed from downstairs - which appeared to ___ all three movers (with a combination of 60 years moving experience between the 3 of them) everything else was packed, moved out, and into our new ____ very speedily.
 

"I found the above incident very perplexing, because 2 movers had moved the same bed at the end of June 2022 without any '____'. He goes without ___ that it had gone ___ had to be able to go out.
However I found every ____ person I dealt with at Jarretts to be fantastic from ______ in the office and Luke at the movers involved - in our big move. An equally big thank you from us ___ also the replacements of the piece of ___ which was broken was handled extremely well."
 
 
 
 
Team:
Paul Danny Hayden John
 
 
 


Review 10 Aug 2023
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Ana done and accepte via email - which was great.
Team on day
Sam's first words "here to tare any stress out of move" the acceptance how hard it is moving. Nothing was too much trouble.
The way they kept checking. "
 
 
 
 
Team:
Sam Steve Karl
 
 
 


Review 14 Jun 2023
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our old house was at the end of a tight cul-de sac and for new property on a main road.
 

"The removal men were prepared on time, professional and nothing too much trouble.
We would highly recommend Jarretts. The men were first class ambassadors for Jarretts removals. "
 
 
 
 
 
 


Review 31 May 2023
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedroom to 3 bedroom. Simple move, no packing.
 

"Good and speedy service. "
 
 
 
 
Team:
Steye Car
 
 
 

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