Jarretts

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Jarretts 9.6/100
552 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 552 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" The whole Jarretts team were superb. Guiding me through my proposal relocation from Scotland to Norfolk. Navigating me through the actual move after various Covid pandemic lockdowns before storing my ...."   more
 
" Any move is stressful but the task was made easier by all of the support and kindness shown. The "boys" were fast, efficient and fun. They worked incredibly hard showing consideration throughout. "   more
 
" The team that moved us on the day were brilliant. Their capacity for hard work, politeness and courtesy was amazing. Their good humours care and consideration took out much of the anxiety of moving. P...."   more
 
" At all times, the team at Jerolds were helpful, courteous and efficient, This was a complicated operation, with rapidly changing parameters and they supported me throughout. They even returned after m...."   more
 
 
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Customer Reviews
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Review 7 Apr 2025
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Scotland to Norfolk halted the night before due to the first Covid pandemic lockdown move South occurred several months later. Possessions put into storage for four years until local property bought and renovated.
 

"The whole Jarretts team were superb. Guiding me through my proposal relocation from Scotland to Norfolk. Navigating me through the actual move after various Covid pandemic lockdowns before storing my goods for four years. Finally moving me into my new home in two phases as I had requested. "
 
 
 
 
Team:
Duncan Gary Ed Shaun Jame
 
 
 


Review 3 Apr 2025
Recommended by customer in PO13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Norfolk to Hampshire over two days. Keys not made available until 1630hrs. Moving date changed from 6th to 24th.
 

"Any move is stressful but the task was made easier by all of the support and kindness shown.
The "boys" were fast, efficient and fun. They worked incredibly hard showing consideration throughout. "
 
 
 
 
 
 


Review 13 Mar 2025
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a 4 bed house to a 4 bed bungalow within the same village. We had lived for 30 years in our house and had lots of boxes.
 

"The team that moved us on the day were brilliant. Their capacity for hard work, politeness and courtesy was amazing. Their good humours care and consideration took out much of the anxiety of moving. Please pass on our heartfelt thanks to the team and we will continue to recommend Jarretts wherever possible "
 
 
 
 
 
 


Review 14 Jan 2025
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move out of one house, store all furniture and personal effects for four months and then move them into new house.
Storage charge = £1,300
(13 weeks)
 

"At all times, the team at Jerolds were helpful, courteous and efficient, This was a complicated operation, with rapidly changing parameters and they supported me throughout. They even returned after move in and swapped round two beds. "
 
 
 
 
 
 


Review 28 Dec 2024
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lots of delays but company really good.

Semi detached house contents plus 3 garden sheds, Kayak and 2 bicycles. Delayed key receipt until 16.30 so access to new property was late.
 

"Removal team were friendly and efficient.
Items were carefully packed and handled. Minimal damage to any items moved or to corridors / stairwells.

Team were very patient and polite about the delayed access and worked extremely quickly to off load once gained. "
 
 
 
 
Team:
Hayden Paul Martin Andy
 
 
 


Review 15 Dec 2024
Recommended by customer in CA7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From removal house to four floor flat - no lift available.
 

"Professional
friendly
Put us at our ease
hardworking.
Couldn't fault the team. "
 
 
 
 
Team:
Terry Neil
 
 
 


Review 1 Sep 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our relocation involved two house moves (one to temporary accommodation) and storage for one month.
 

"A highly professional service from start to finish. Chris, Gary and Duncan were always on hand to ensure things ran smoothly and the crew worked exceptionally hard, blending good humour with a very helpful 'can do' approach. "
 
 
 
 
Team:
Chris Gary
 
 
 


Review 9 Aug 2024
Recommended by customer in WF2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was organised, smooth. All removers courteous and friendly working continually on a very hot day. Thank you.
 

"All went to plan and as discussed, and we've not found anything broken or damaged (3.8.24)"
 
 
 
 
Team:
Sam Plus 5 Others
 
 
 


Review 6 Aug 2024
Recommended by customer in SS7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
No challenges it went very smoothly.
 

"From the initial meeting for quote to the guys driving away having off loaded, it was seamless. Very professional great care taken with my possessions.
Great communication I was treated with dignity and respect
Good value for money
I would highly recommend. "
 
 
 
 
Team:
Jamie Shaun
 
 
 


Review 5 Jul 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 Big removal lorries plus 5 men to move us. 80 Boxes with 8 miles.
Speed was impressive.
 

"An excellent move, no stress just a bit of clean at the end when all in truck and property empty.
Everything delivered to correct room in new house. "
 
 
 
 
 
 


Review 4 Jul 2024
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"As always, friendly and reliable throughout. "
 
 
 
 
 
 


Review 4 Jun 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A local move involving Jarretts moving furniture, some boxes and large outdoor plants.
Very straight forward.
 

"Excellent from start to finish. We would not hesitate to recommend Jarretts.
Staff were lovely. "
 
 
 
 
 
 


Review 28 May 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Residential house move to a narrow 3 storey town house!
 

"Jarretts were professional and helpful from start and finish - the team at the office, the mover and the aftersales. They really went the extra mile and were faultless in their attention to getting us all sorted and moved across."
 
 
 
 
 
 


Review 16 Apr 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Needed 4 small lorries as entrance tight.
Loaded all 4 in less than 3 1/2 hours
4/5 bed house/double garage.
Needed to take a part triple wardrobe - the men were very helpful and offered advice.
 

"There were at least 6 men who worked as a team. They did introduce themselves but I cannot remember names. They were respectful and asked when any item did not have a ticket saying which room to go to in new house.
At our new home, they were swift in brining in and placing all items where we had asked. I would definitely recommend them. "
 
 
 
 
 
 


Review 1 Mar 2024
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not fault the packing up on day before move, or the move itself.
 

"The gents from Jarretts were very helpful and courteous on both days.
The staff were at all times very kind to me bearing in mind the many delivery dates that had to be put forward."
 
 
 
 
 
 


Review 21 Feb 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from 3rd floor apartment using the lift and stairs to a house.
 

"The move was seamless, good communication. The team polite, very helpful, and could not have done more for us. We are costume designers, I have a lot of experience of moving furniture and goods. Jarretts are excellent and fully recommend.
"
 
 
 
 
 
 


Review 28 Jan 2024
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack and move from house to bungalow 1 mile apart
 

"First move for 37 yrs experience on the two-day move excellent. The team were very polite, co-operative, happy, hard-working, a pleasure to work with and knowledgeable on what was needed."
 
 
 
 
Team:
Sam Karl Paul Dave Andy M
 
 
 


Review 22 Jan 2024
Recommended by customer in NR33
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Jarretts had been recommended to me by someone who used your service for long-distance removal.
I now understand why she did this.
A first-class service
A first-class team in every aspect of delivery.
Excellent"
 
 
 
 
Team:
Andy
 
 
 


Review 18 Jan 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Top floor flat - no lift was offered to start a day earlier than planned which really helped.
Took a while to wait for key to next property (not removals issue)
 

"5* experience.
Friendly, efficient, reliable, competent staff - made the move experience less stress.
Quick response to initial enquiry. Kept in contact - which was useful as our date changed a few times!"
 
 
 
 
Team:
Dave
 
 
 


Review 18 Jan 2024
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Smoothly thanks to the guys.
 

"The 3 guys who moved us could not have been any better. My wife and I thought they were amazing, extremely helpful, polite, and efficient, nothing too much trouble for them.
All three were cheerful and approachable.
Would recommend the company highly. We had to delay our move (due to solicitor's paperwork not completed) a couple of times, Gary at the office was very understanding and very patient but we got there in the end a great company."
 
 
 
 
 
 

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