Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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I moved a mile from a large Victorian terrace to a smaller more modern house. I''d lived in the old house for over 30 years, and in spite of much clearing and sorting there was a lot still to pack and move, including a (smaller)van load of paintings to go into storage for a couple of months. A small army from Harradines packed everything in 2 days (other than overnight essentials),very efficiently, speedily and carefully, and took all the wrapped paintings to storage. On move day itself, they left the house and garden tidy and clear of all wrapping material etc. There was a unexpected situation at the new house, which they dealt with professionally, courteously and helpfully. They brought the furniture the following day, installing the washing machine and dishwasher. A few weeks later one of their people collected the huge pile of flattened and emptied boxes. Harradines made the whole process as easy as possible, including cheerfully bearing with the uncertain period before dates were finalised. They were calm, flexible, communicative and always courteous. Nothing got broken, nothing got lost and I had complete peace of mind.
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Team: Martin Harradine, Lila Harradine, Magda Kaczynzka, and about 8-9 men over 4 days
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