Clockwork Removals Ltd

10 Auld Bond Road, Inveralmond
Perth
Perth and Kinross
PH1 3FX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating Clockwork Removals Ltd 8.9/100
17 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 17 reviews since 2012
 
 
 
Packing & Handling 8.8/10 Packing & Handling Rating 8.8
The firm took care in packing and handling our property
 
Collection & delivery 8.8/10 Collection & delivery Rating 8.8
Our property was collected and delivered as agreed
 
Service 9/10 Service Rating 9.0
The staff were presentable punctual and polite
 
Value 8.8/10 Value Rating 8.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Clockwork Glasgow - A Nightmare! My move with Clockwork was a painful, frustrating and distressing experience. Although theirs were the most expensive (by far) of three quotations, I chose Clock...."   more
 
" This is the second time I have used Clockwork Removals for our office moves. Andy was extremely helpful and professional and I would not hesitate in recommending him and his team to anyone."   more
 
" Very good removal & would recommend."   more
 
" THE MOVE WENT WELL BUT DISSAPPOINTINGLY NOT ALL THE PLANTS WERE BROUGH AND WE HAD TO BRING SEVERAL CAR LOADS OURSELVES WE ALSO WILL NEED TO RESCHEDULE THE REMOVAL OF 6-8 OF THE LARGE PLANTS DUE TO SCA...."   more
 
 
About Us

We know that every move is as individual as you are. Whether you’re moving to a new house across town, relocating to the other end of the country or even moving abroad, you can rely on Clockwork’s professional and dedicated team to take care of every aspect of your move.

We’ve handled residential moves for over three decades, so we know how stressful moving house can be. Our experience has taught us that every customer has different requirements, and that is why our range of services from packing and storage to insurance cover is there to make the whole process of moving home run like clockwork for you.

We continue to grow through delivering the highest levels of service at excellent value and by providing the expertise of a national company with that all important local knowledge and presence. We believe that it is this approach that sets us apart from all other removal companies, and we hope you feel the same way when it comes to choosing a team to manage your move.
     
Customer Reviews
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Review 24 Nov 2014
Not Recommended by customer in FY8
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 1/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 1/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Scotland to England with one month''s storage.

"Clockwork Glasgow - A Nightmare!
My move with Clockwork was a painful, frustrating and distressing experience.
Although theirs were the most expensive (by far) of three quotations, I chose Clockwork as I'd had an excellent experience with their predecessors, Gerards, on a previous move. Confidence was further inspired by their representative calling out to see what was involved.
My move involved three stages: 1. initial emptying of my previous house 2. storage 3. final removal to my new house.
Stage 1: This went well although I was rather taken aback by the condition of the portable 'wardrobes' which were grubby, had clearly been previously used well beyond their lifespan and were in a state of near collapse.
Stage 2: When I was finally given an entry date for my new property (a new-build), I had to wait several weeks later for Clockwork to fit me into their busy schedule before they could deliver my contents from their storage (resulting in more temporary rental).
Stage 3: Shambolic from start to finish.
• my contents mixed up with those of another customer(s)
• carefully packed boxes clearly marked 'fragile' squashed and bent (contents correspondingly damaged)
• heavy items loaded on top of weaker items which would obviously be damaged (and were)
• polished surfaces of furniture scored, scraped and damaged (boxes carelessly slid across their unprotected surfaces)
• items broken and/or damaged beyond repair during unloading
• several items 'lost', one of which was a dishwasher . (I had to threaten to report it as stolen to the police to get it back. On its subsequent delivery to me, the sticky label which I had firmly affixed to show its destination had mysteriously been removed and, worse, the side casing to the dishwasher had been seriously damaged, whether accidental or, some cynics might suggest, deliberate I have no way of knowing but it was a major bash.)
On taking these matters up with them, I encountered the expected "oh, but have you read the terms and conditions", "take it up with your insurance company", etc, etc without any comment about their reckless negligence.
Overall, an excruciating experience which only now, after several months of battle, has been very unsatisfactorily finalised.
Frankly, I'd have been better entrusting my belongings to a gang of juvenile delinquents.
"
 
 
 
   Business Reply:
We do apologise for your bad experience. During our busy times we are carrying out thousands of removals so we cannot always fit in moves at short notice.

Again we are very sorry for not meeting your expectations.

Kind regards,

Clockwork Removals
 

Review 18 Jun 2012
Recommended by customer in SL6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Office furniture relocation from Glasgow to Warrington

"This is the second time I have used Clockwork Removals for our office moves.

Andy was extremely helpful and professional and I would not hesitate in recommending him and his team to anyone."
 
 
Team:
Andy Haining
 
 
 

Review 22 May 2012
Recommended by customer in G76
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
From 4 bedroom bungalow to 3 bedroom bungalow

"Very good removal & would recommend."
 
 
 
 

Review 24 Mar 2012
Recommended by customer in EH16
 
 
Satisfaction Ratings
 
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
REMOVAL FROM 1 CLAREMONT TERRACE GARDEN AND GROUND FLOOR FLAT IN GLASGOW TO 3 STOREY DETACHED VILLA IN EDINBURGH LARGE GARDEN POTS WERE TO BE MOVED AND UNFORTUNATELY HAVE STILL TO BE DONE

"THE MOVE WENT WELL BUT DISSAPPOINTINGLY NOT ALL THE PLANTS WERE BROUGH AND WE HAD TO BRING SEVERAL CAR LOADS OURSELVES WE ALSO WILL NEED TO RESCHEDULE THE REMOVAL OF 6-8 OF THE LARGE PLANTS DUE TO SCAFFOLDING IMPEDING THEIR REMOVAL
THIS WAS PLANNED AT THE START BUT NOT POSSIBLE HOWEVER IT COULD NOT HAVE HAPPENED AS THE VAN WAS NOT BIG ENOUGH
WE WERE TOLD BY THE STIMATOR THAT THIS WOULD BE DONE IN TWO TRIPS WHEN THE REMOVAL MEN ARRIVED THEY SAID THEIR INSTRUCTIONS WAS PICK UP ONE DAY AND DROP OFF THE NEXT THE VAN WAS NOT THEREFORE BIG ENOUGH FOR ALL OUR GOODS THIS HAS MEANT THREE TRIPS FOR US AND A RESCHEDULED PCK UP AT A LATER DATE I WILL CALL ON MONDAY MORNING TO DISCUSS THIS WITH PETER YOUNG"
 
 
Team:
CHARLIE, JOHN AND ? AND ?
 
 
 

Review 7 Mar 2012
Recommended by customer in G82
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My move was from a Flat (1-up) to a house. A few items proved to be testing for the removal team due to screw heads crumbling when dismantling the dining table for example, but the guys were professional throughout.

"I couldn't recommend Clockwork Removals enough. We moved house on 22nd of December (stressful enough) and my wife was 7mths pregnant. The Clockwork Removals guys really kept the hassles of moving house to an absolute minimum. Hat's off to them!"
 
 
 
 

Review 7 Mar 2012
Recommended by customer in HA1
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
A 2 bedrooms appartment from Aberdeen to Harrow.

"There were two packers on the day of the move but they were not working to the same high standards.
One was very efficient and professional but the other one was not so much."
 
 
 
 

Review 29 Feb 2012
Recommended by customer in G61
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedroom flat 2 floors up

"very professional, clean tidy, efficient. this is the first time I have used Clockwork and I was very very impressed by the service. I had a full pack and it made life very easy on the day.

Improvements - minor issue, to finish one room so that I could start cleaning. I appreciate that the men have a system to work with but if they could have moved some items into one room to allow cleaning this would really have helped. Excluding that I was very impressed."
 
 
 
 

Review 27 Feb 2012
Recommended by customer in g3 6
 
 
Satisfaction Ratings
 
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Glasgow to Berkshire.

"The guys who did the collection and delivery were very friendly and professional.

They took note of damage they caused and advised that we would hear back from the Glasgow office but we never did - which was disappointing.

This is the first time, I have used Clockwork - their price is very competitive.

The collection was punctual.

Delivery was very late due to traffic problems en-route. I did get a couple of calls during the day to update on progress - which was good.
"
 
 
 
   Business Reply:
I have now spoken to [the customer] and apologised for not getting back to her sooner, but the notes on the paperwork were not seen. This delivery was a part-load service and as such times can often shift, that being said we kept in contact with customer throughout the day to update on estimated time of arrival and the load was delivered on the day arranged.
 

Review 22 Feb 2012
Recommended by customer in EH9
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sensitive archive records moved in secure crates from Ayr to Glasgow

"This was a last minute request which was dealt with very promptly and efficiently"
 
 
Team:
I wasn't present
 
 
 

Review 12 Feb 2012
Recommended by customer in g62
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From lady to storage and then fron storage to Ellangowan Court

"Garry Scott and Martin were very helpful and showed patience and care throughout the tasks"
 
 
 
 

Review 9 Feb 2012
Recommended by customer in G46
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Ordinary removal if there is such a thing, but it was only about a quarter of a mile distance.

"Very pleased with the move. Would be happy to use the company again and recommend to anyone."
 
 
Team:
Andy Haining
 
 
 

Review 9 Feb 2012
Recommended by customer in G12
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
move from terraced house to flat.

"Very punctual on arrival. Curteous, helpful and calm which helped a lot with the stress factor. Took everything in their stride and were most helpful.
All done with no problems. Thanks"
 
 
 
 

Review 9 Feb 2012
Recommended by customer in EH6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
pack up contents from 4 bed victorian semi into storage and then 6wks later deliver items to large modern loft/duplex. Lots of unwanted items as did not suit new property which were taken care of and recycled within council system.

"All done in a totally professional, swift manner making the whole experience stress free! Amazing team of workers, nothing was a problem.

First time using clockwork. Have already recommended them to work colleague. Totally professional and reliable team of people from the lady in the office who answered all our queries to the chaps who do the hard delivery work."
 
 
 
 

Review 8 Feb 2012
Recommended by customer in PH1
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relocation of existing operational office to new premises within Ayr. Service also included the removal and disposal of remaining items within old office

"This is the first time I have used Clockwork and was very pleased with the service that they provided.

Andy and Gavin were both very helpful during the course of the office relocation."
 
 
Team:
Andy Haining & Gavin Deauville
 
 
 

Review 8 Feb 2012
Recommended by customer in G12
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Home move, storage & delivery

"good friendly advice from Andy Haining - very professional follow up and made a big impression by showing up at our new house on the day of the move.

Also the guys came back to collect the recyclable boxes"
 
 
Team:
Andy Haining
 
 
 

Review 8 Feb 2012
Recommended by customer in G61
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We were downsizing after 36 years in our family home, which we expected to be an emotional and stressful experience. However it all went "like clockwork"

"Although we were not told specifically about details re. insurance claims etc, we were given to BAR code of practice booklet, and the contract gave us all the information we thought we needed.

We were delighted with the service and would use this firm again."
 
 
Team:
Billy
 
 
 

Review 8 Feb 2012
Recommended by customer in G12
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Domestic house with a piano

"This was our first experience using Clockwork and I must say it was the best stress free move I have ever had. We were allocated 2 lovely gentleman the day before we moved to start the packing and you would have never known you had them in the house fantastic. On the day of the move our sons were able to relax and watch tv until the very final moment we moved out the house. They packed the van and waited at the other end with great patience until we had key release wonderful. I will recommend this company to all my friends and family."
 
 
Team:
Andy Haining
 
 
 
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