Turners Removals

Where reputations count.

Wilson Way, Barncoose Industrial Est, Pool
Redruth
Cornwall
TR15 3RQ

Removers - Removals Companies

www.turnersremovals.com

Email This Business

Tel 01209 211 557

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
482 reviews since 2007

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 482 reviews since 2007

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" My move was booked for between 9am and 10am and that was communicated to me the day before by Georgie. I dealt with a very thorough and efficient Charlotte prior to the move. Henry, Will and Tony ...." more

" The move itself went very smoothly and the 2 removal men were very helpful and a credit to the company. Perfect from start to finish a very helpful company:)" more

" We moved from Cornwall to the East Midlands and Turners were recommended by a friend. The process of arranging our removals was friendly and efficient from the start and any queries were answered prom...." more

" The move saw me leave my 20+ year home to downsize to a bungalow. Your team were very sympathetic and helpful in putting the boxes in the right rooms and the packing was very well done. All in...." more

About Us
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Legal Name: Turners Removals.

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Review 7 Nov 2024 Recommended by customer in TR14 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving the contents of a holiday home to a secure location

"My move was booked for between 9am and 10am and that was communicated to me the day before by Georgie. I dealt with a very thorough and efficient Charlotte prior to the move.

Henry, Will and Tony arrived at 9.10am. They were extremely polite and super efficient. The move was completed in no time at all with no damage to anything. They were very careful, used protective covers on flooring. I was very impressed and would not hesitate to recommend them and/or use them again. 10/10 from me"

Team:
Henry, Will and Tony

REPORT THIS REVIEW

Review 30 Oct 2024 Recommended by customer in TR16 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from Cornwall to Wiltshire and the move was over 2 days.Our belongings were in storage over 2 weeks.

"The move itself went very smoothly and the 2 removal men were very helpful and a credit to the company. Perfect from start to finish a very helpful company:)"

Team:
The Turner brothers.

REPORT THIS REVIEW

Review 21 Oct 2024 Recommended by customer in NG3 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Cornwall to East Midlands

"We moved from Cornwall to the East Midlands and Turners were recommended by a friend. The process of arranging our removals was friendly and efficient from the start and any queries were answered promptly. The quote given was very reasonable given the distance. The move took place over 2 days and all went very smoothly with the guys (4 to load and 2 to travel and unload) worked extremely hard and were very helpful and obliging with any requests. I was very impressed with how neatly they put away a large amount of garage items at the destination. There was no damage to anything and no breakages. I would highly recommend Turners. Very pleased customers!"

Team:
Sorry, can't remember names. Thanks to all 4.

REPORT THIS REVIEW

Review 20 Sep 2024 Recommended by customer in TR3 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Furniture removed into storage for a month then delivered to new home from N.Devon to Penzance

REPORT THIS REVIEW

Review 26 Jul 2024 Recommended by customer in PL24 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

The property I moved into has a narrow gateway, I was surprised to see the big removal van expertly removed and reversed to the door.

"The move saw me leave my 20+ year home to downsize to a bungalow.

Your team were very sympathetic and helpful in putting the boxes in the right rooms and the packing was very well done.

All in all a smooth move and very cheerful staff with brilliant attitude and sense of humour. "

REPORT THIS REVIEW

Review 15 Jun 2024 Recommended by customer in PL30 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from property sold into storage and then from storage into new home.

REPORT THIS REVIEW

Review 15 Jun 2024 Recommended by customer in PL26 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

My son is not well and the team were amazing very accommodating.
Can't remember now

"Would recommend excellent team. Have used Turners before.
"

Team:
Tony Henry Will Luke Darr

REPORT THIS REVIEW

Review 11 Jun 2024 Recommended by customer in BN11 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We were moving from Cornwall to West Sussex. And we used Turners, for both ourselves and mother in laws move. We had Rachel come and evaluate the belongings and gave us a quotation. The packing and moving team were great and took care with our belongings, especially our peloton.

"Great team and really took the stress out of such a large [move] of over 300 miles. They also accommodated our need to complete the purchase on a Monday both times! "

Team:
Hennry Dan

REPORT THIS REVIEW

Review 28 May 2024 Recommended by customer in TR2 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From 3 bed barn
to Det 2 bed bungalow. They had along wait because buys were show to complete.

"Very good, helpful and quick. "

REPORT THIS REVIEW

Review 19 Apr 2024 Recommended by customer in TR11 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from one three storey house to another 3 storey house

"The move was smooth and efficient. The men were excellent in all respects."

Team:
Dan Tony Luke John

REPORT THIS REVIEW

Review 3 Apr 2024 Recommended by customer in TR11 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Domestic move distance 10 miles

"Very friendly and helpful staff from both office and removal team.
Clean and tidy, no damages to either property and items. "

REPORT THIS REVIEW

Review 16 Mar 2024 Recommended by customer in EH45 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Cornwall into storage and then up to Scotland.

"The removal men were excellent, arrived on time and were very helpful. "

Team:
Dan Tony

REPORT THIS REVIEW

Review 21 Feb 2024 Recommended by customer in BA15 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Snow on the morning of the move (in Penzance!!!) caused problems with the large van. Calmly dealt with exchange 4 Hrs late and the team had to unload the van and lift boxes and furniture up to a 1st floor terrace. The move took 3 days to complete.

"The team lead by Henry were exemplary, courteous, friendly and respectful, highly organised, and cheerfully flexible in their attitude.
We were highly satisfied with their strong motivation and hard work ethic. Strongly recommended.
Thank you
Liz Dawson Nigel Cocks."

Team:
Henry

REPORT THIS REVIEW

Review 2 Feb 2024 Recommended by customer in EX20 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was a 3-bedroom house across counties, from Cornwall to Devon.

"The removals team at Turners removals were exceptional from start to finish. We had never used a removals company before and so didn't know what to expect but they exceeded expectations.
would 100% recommend in a heartbeat!"

REPORT THIS REVIEW

Review 29 Jan 2024 Recommended by customer in TR1 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move contents of 4-bed house to smaller house full parking service.
Lots of plants: indoor and outdoor (potted) some quite large. Disassemble 2-bed and book case system.

"Lovely people, did a brilliant job. Everything carefully packed and all arrived safely.
All disassembly and reassembly done and worked very hard to unload us in time."

REPORT THIS REVIEW

Review 22 Jan 2024 Recommended by customer in TR1 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Short distance move from bungalow to nearby first floor apartment.

"The move comprised heavy or bulky items only, we transferred the smaller and lighter elements ourselves.
The company was helpful throughout and responded quickly and efficiently to all my queries."

Team:
Stuart Sabian

REPORT THIS REVIEW

Review 16 Nov 2023 Recommended by customer in PL23 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very tight access at packing venue - skillfully managed.

Tiny access at destination requiring transshipment from 1/2 mile up the hill.

"Outstanding service from start to finish. A very big move with everything packed carefully. No breakage found so far except a bit falling off an old piece of furniture.
Nothing too much trouble, polite and cheerful, very hardworking, and worked brilliantly as a team. So efficient and calm on top of all time
Back office quote (by video call) and adding all excellent."

Team:
John Will Dan Henry Tony

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Review 7 Oct 2023 Recommended by customer in TR1 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 4-bed house to 3-bed bungalow with narrow access at both.

"Everything went well and according to plan staff helpful and careful."

REPORT THIS REVIEW

Review 2 Oct 2023 Recommended by customer in TR1 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved out of a large 6-bed property, using Turners to pack our thing. Then the contents were in store for about one month before being moved into our new house.

"All the staff were pleasant and helped to make a stressful event as easy as possible."

Team:
John

REPORT THIS REVIEW

Review 16 Sep 2023 Recommended by customer in PL14 business Turners Removals https://www.referenceline.com/removers_removals_companies-in-redruth-turnersremovals-17709

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The team arrived on time and were all very helpful and friendly. Nothing was too much trouble for them. We had a lot of plants and pots to move which they were happy to do

"We would highly recommend this company. The day went very smoothly and we feel this was due to the teams professionalism."

REPORT THIS REVIEW

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